Zuckerberg built an instant gratification machine — but took his time addressing the trouble it’s caused

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management, Social Media, The Media

Jena McGregor, The Washington Post, March 22, 2018   After Mark Zuckerberg broke his silence Wednesday about the mushrooming Cambridge Analytica scandal, it’s hard to argue the Facebook founder and CEO has said too little. Zuckerberg wrote a 935-word...

3 Important Lessons From Facebook’s Deepening PR Crisis

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management, Social Media, The Media

Ari Zoldan, Inc., March 22, 2018 Facebook hasn’t exactly been sitting pretty in the court of public opinion, even if many who were holding its feet to the fire over unscrupulous “fake news” stories and Russian-bought political advertisements were...

Nike Scandal Threatens Its Image With Women at Tumultuous Time

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Matthew Townsend, Bloomberg, March 22, 2018 It’s never a good time for companies to grapple with a scandal over sexist behavior. At Nike Inc., it’s especially awkward given its ambition to target female shoppers. The world’s largest sports brand...

Opinion: Facebook’s Zuckerberg had 15 minutes to respond to privacy crisis — he took four days

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management, Social Media

Howard Gold, MarketWatch, March 22, 2018 Facebook’s Mark Zuckerberg finally broke his silence late Wednesday afternoon. In a long and technical statement posted on his Facebook page, the CEO addressed the massive misuse of personal information in which a...

Institutional investors eye gun control

by | | Crisis Management, In the News, Leadership & Strategy

Ben Ashwell, Institutional Investor, March 19, 2018 Until now, gun control in the US has only been a concern from an IR perspective in terms of faith-based investors, but the high-profile public debate since the Parkland school shooting in Florida may be changing...

Banks wrestle with sense of futility on sexual harassment

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management, Women & Girls Leadership

Jackie Stewart, National Mortgage News, March 12, 2018 As titans of entertainment and media resign over sexual harassment charges, many bankers argue that their industry already had its reckoning two decades ago and is largely free of the worst problems as a...