Ari Zoldan, Inc., March 22, 2018
Facebook hasn’t exactly been sitting pretty in the court of public opinion, even if many who were holding its feet to the fire over unscrupulous “fake news” stories and Russian-bought political advertisements were still using the social media platform. But the storm was perhaps breaking, and brighter skies — or at least neutral ground — seemed on the horizon.
Then Cambridge Analytica happened.
Facebook CEO Mark Zuckerberg released a statement that amounted to an acceptance of responsibility, and promised that the company would be making changes to its data security policies.
However, the response came four days after news broke of the scandal.
“In today’s world, I believe you have 15 minutes to address some kind of crisis when it emerges over social media,” Davia Temin told MarketWatch. Customers don’t like to be left in the dark. A quick repsonse is key to rebounding. […read more]