by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Nupur Anand, Lananh Nguyen, Luc Cohen and Jonathan Stempel, Reuters, June 12, 2023 JPMorgan Chase agreed to pay about $290 million to settle a class action lawsuit by Jeffrey Epstein’s victims, resolving a large part of litigation over the bank’s...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Nupur Anand and Lananh Nguyen, Reuters, April 27, 2023 JPMorgan Chase & Co CEO Jamie Dimon sent a clear message to employees this month: get back to the office. It touched a nerve among his staff. The largest U.S. lender’s employees inundated an internal...
by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Neanda Salvaterra, Agenda, April 21, 2023 The message for CEOs when delivering tough news, particularly that hits employees in the pocketbook, is to communicate that they are willing to share the burden and take a pay cut, said experts. Something to avoid? Telling...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Ryan Beene, Bloomberg, December 29, 2022 Southwest Airlines Co.’s 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrier’s reputation if management compensates customers and makes good on vows of operational changes, communications...
by | | Corporate Governance, In the News, Leadership & Strategy, Perception & Psychology
Taylor Telford, Washington Post, July 2, 2022 Corporate rules of engagement on social issues have shifted dramatically in the past few years, amid public pressure on companies to take stands on everything from police brutality and racism to climate change and voting...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022 Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a...
