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Southwest’s Silver Lining: Memories of Gaffes Fade Fast

by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Ryan Beene, Bloomberg, December 29, 2022 Southwest Airlines Co.’s 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrier’s reputation if management compensates customers and makes good on vows of operational changes, communications...

Companies offer to help employees seeking abortions. It’ll be tricky.

by | | Corporate Governance, In the News, Leadership & Strategy, Perception & Psychology

Taylor Telford, Washington Post, July 2, 2022 Corporate rules of engagement on social issues have shifted dramatically in the past few years, amid public pressure on companies to take stands on everything from police brutality and racism to climate change and voting...

Big Employers Say They’ll Pay for Abortion Travel After Roe Reversal

by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022 Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a...

CEOs Speak Up

by | | Crisis Management, Executive Presence, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Diane Brady, Forbes CxO, June 14, 2022 Leadership is an always-on task these days…. So how do you find success heading into the second half of an unpredictable year? Resilience, with a dose of courage. Resilient leaders push for real change…. Where there...

What The Spotify, Glenn Youngkin And Eric Lander Statements Tell Us About The Art Of Apologizing Today

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Jena McGregor, Forbes, February 8, 2022 It’s been a big week for high-profile apologies. Virginia Gov. Glenn Youngkin said he regretted what he called an “unauthorized” Twitter swipe from his team to a teen. Biden administration science adviser Eric Lander apologized...

Most People in Workplace Relationships Don’t Tell HR

by | | In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Ella Ceron, Bloomberg, February 7, 2022 The pandemic has brought a flowering of the workplace romance — but most of the office lovebirds aren’t telling human resources about it. About a third of U.S. workers say they’re currently in or have been a part of a workplace...
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