by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Ryan Beene, Bloomberg, December 29, 2022 Southwest Airlines Co.’s 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrier’s reputation if management compensates customers and makes good on vows of operational changes, communications...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022 Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a...
by | | Crisis Management, Executive Presence, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Diane Brady, Forbes CxO, June 14, 2022 Leadership is an always-on task these days…. So how do you find success heading into the second half of an unpredictable year? Resilience, with a dose of courage. Resilient leaders push for real change…. Where there...
by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Jena McGregor, Forbes, February 8, 2022 It’s been a big week for high-profile apologies. Virginia Gov. Glenn Youngkin said he regretted what he called an “unauthorized” Twitter swipe from his team to a teen. Biden administration science adviser Eric Lander apologized...
by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management
Erika Solomon, Olaf Storbeck, Kaye Wiggins and Anna Nicolaou, Financial Times, November 8, 2021 German publishing giant Axel Springer plans to require its nearly 16,000 employees to disclose sexual relationships between managers and subordinates, in the wake of a...
by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management
Jena McGregor, Forbes, October 7, 2021 Facebook CEO Mark Zuckerberg finally weighed in on the escalating crisis at the social media giant on Tuesday with a lengthy missive that downplayed risks and hit the wrong note with people on and off the platform, doubling down...
