Jena McGregor, The Washington Post, March 22, 2018


After Mark Zuckerberg broke his silence Wednesday about the mushrooming Cambridge Analytica scandal, it’s hard to argue the Facebook founder and CEO has said too little.

Zuckerberg wrote a 935-word Facebook post Wednesday where he said “we have a responsibility to protect your data, and if we can’t then we don’t deserve to serve you,” outlining steps the company was taking following blockbuster reports about user data being scraped without their consent. He sat for interviews with the New York Times, Wired, tech publication Recode and a rare on-camera interview with CNN.

But despite the Facebook post and parade of media interviews, crisis experts argue Zuckerberg’s personal response came much too late.

“The higher the stakes, the quicker you want to plant your flag,” said Davia Temin. “And these stakes are arguably the highest of any crisis we’ve seen in a long time for a corporation.” […read more]