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Reassessing The Role Of Empathy In Tech: Between Zuckerberg’s “Feeling Your Pain” And Musk’s Creating More Of It, What Works For Layoffs?

by | | Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, November 30, 2022 “Kind, creative, and smart is the motto at Snapchat…Looks like that went out of the window right away when things started going bad,” wrote one worker after CEO Evan Spiegel announced the layoffs...

Southwest’s Silver Lining: Memories of Gaffes Fade Fast

by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Ryan Beene, Bloomberg, December 29, 2022 Southwest Airlines Co.’s 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrier’s reputation if management compensates customers and makes good on vows of operational changes, communications...

Companies offer to help employees seeking abortions. It’ll be tricky.

by | | Corporate Governance, In the News, Leadership & Strategy, Perception & Psychology

Taylor Telford, Washington Post, July 2, 2022 Corporate rules of engagement on social issues have shifted dramatically in the past few years, amid public pressure on companies to take stands on everything from police brutality and racism to climate change and voting...

Big Employers Say They’ll Pay for Abortion Travel After Roe Reversal

by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022 Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a...

CEOs Speak Up

by | | Crisis Management, Executive Presence, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Diane Brady, Forbes CxO, June 14, 2022 Leadership is an always-on task these days…. So how do you find success heading into the second half of an unpredictable year? Resilience, with a dose of courage. Resilient leaders push for real change…. Where there...
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