by | | Crisis Management, In the News, Reputation Management
Lisa Valentine, Banking Exchange, October 15, 2015 Reputation is all about perception: how customers, employees, investors, and other stakeholders view your financial institution. The goal is alignment between the image you think you portray and what people really...
by | | Crisis Management, In the News, Leadership & Strategy, Marketing & Branding, Reputation Management
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, October 2, 2015 Volkswagen’s emissions deception. Fiat-Chrysler underreporting its death and injuries totals. General Motors’ ignition switch scandal. Toyota’s gas...
by | | In the News, Perception & Psychology
Gwen Moran, Fast Company, September 24, 2015 You know them: Those people who seem to glide through life effortlessly. They get through the workday without getting flustered, usually looking great while doing it. They don’t seem to struggle with juggling the demands of...
by | | Corporate Governance, Crisis Management, In the News, Leadership & Strategy, Reputation Management
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, September 21, 2015 This week’s crisis of the week takes a look at the statements and actions of United Continental Holdings Inc., which replaced its CEO and two of his top...
by | | Corporate Governance, Crisis Management, Cybersecurity, In the News, Reputation Management
Larry Jaffee, SC Magazine, September 2015 The Sony Pictures hack should serve as a wakeup call for all organizations to consider the importance of business continuity (BC) and disaster recovery (DR) plans. However, an informal survey undertaken by SC Magazine of...
by | | Audio & Visual Clips, Executive Presence, In the News, Leadership & Strategy, Perception & Psychology
Wanda Wallace, “Out of the Comfort Zone,” Voice America, August 21, 2015 The most admired leaders are admired because of their skill in communicating. What do these leaders do and not do that sets them apart? The answer to that question is what the show is...
