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Reassessing The Role Of Empathy In Tech: Between Zuckerberg’s “Feeling Your Pain” And Musk’s Creating More Of It, What Works For Layoffs?

by | | Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, November 30, 2022 “Kind, creative, and smart is the motto at Snapchat…Looks like that went out of the window right away when things started going bad,” wrote one worker after CEO Evan Spiegel announced the layoffs...

Corporate Conscience In The Darkest Of Days: What Can Board Directors Do About Ukraine?

by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, March 11, 2022 Over the years, the obligation organizations, their employees, customers, and stakeholders have felt to address — and redress — tragic wrongs in society has grown and grown. Corporate social responsibility has...

Netflix CEO’s “Non-Apology Apology” Over Dave Chappelle Show Misses The Mark As Sarandos Struggles To Navigate Culture Wars

by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, October 20, 2021 No one has ever said that being CEO was easy. And today, as the top leadership role has expanded to encompass “spinner-in-chief” — getting the message right becomes mission-critical. But, as Netflix CEO Ted...

Disney Ignites A Firestorm By Dissing Scarlett Johansson: How To Damage An Iconic Company Brand In One Move

by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, August 1, 2021 Disney just shocked the industry, movie goers, Marvel fans, Scarlett Johansson lovers, and media watchdogs alike with its unnecessary, nasty response to Johansson’s suit regarding “Black Widow’s” changed...

Chaos Rules: 8 Ways To Navigate Through The Fog Of Crisis

by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, April 3, 2020 In wartime they call it the fog of war. In crisis I call it the fog of crisis — but what it really amounts to is chaos. So as we’re surrounded by a deteriorating civic infrastructure and...

Chaos Leadership: When Does Global Crisis Turn Into Chaos And How Do We Survive It?

by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles

Leadership, “Reputation Matters,” Forbes, March 27, 2020 As we balance on the cusp between global crisis and total chaos — and we could make the jump into full-bore chaos at any moment — it is time to explore the difference between the two. It also is time...
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