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Franklin Fires Staffer the Day After Park Video Goes Viral

by Rachel | May 26, 2020 | Crisis Management, In the News, Reputation Management, Social Media

Annie Massa, Bloomberg, May 26, 2020 The video of an altercation on Monday between a white female executive and a black man in Central Park went viral almost immediately. Within 24 hours, the woman was out of a job. The woman, an employee of Franklin Templeton, is...

‘Sometimes the Crisis Makes the Leader’: Andrew Cuomo and Five Lessons on Leadership

by Deca | Apr 8, 2020 | Crisis Management, In the News, Leadership & Strategy, Reputation Management

Kathryn Dill and Te-Ping Chen, The Wall Street Journal, April 8, 2020 The nation is watching how New York Gov. Andrew Cuomo is handling the coronavirus outbreak, and it likes what it sees. Here’s how five crisis communications experts rate and react to his...

Victoria’s Secret Faces New Sexual Misconduct Allegations

by Rachel | Feb 3, 2020 | Crisis Management, In the News, Leadership & Strategy, Reputation Management

Jordyn Holman and Kim Bhasin, Bloomberg, February 3, 2020 New allegations of sexual misconduct have surfaced at Victoria’s Secret as the brand tries to remake its image after years of scandal and slumping sales. Female models and executives were bullied and harassed...

Employees Speak Out—Against Their CEOs

by Rachel | Feb 1, 2020 | Crisis Management, In the News, Leadership & Strategy, Reputation Management

Rachel Feintzeig, Charity L. Scott and Sharon Terlep, The Wall Street Journal, February 1, 2020 Chief executives routinely face barbs from investors and the media. Now some are dealing with criticism from a group closer to home: their own staffs. Two recent workplace...

Wells Fargo Quashes Hope That Its Scandals Are Nearly Resolved

by Deca | Jan 27, 2020 | Crisis Management, In the News, Reputation Management

Hannah Levitt, Bloomberg, January 27, 2020 Wells Fargo & Co.’s finance chief was promising analysts they would be kept abreast of the bank’s efforts to resolve scandals when his new boss chimed in. “I just want to be clear, I’m not...

The Cost of MeToo Claims

by Deca | Jan 17, 2020 | Crisis Management, In the News, Reputation Management

Stephanie Forshee, Agenda, January 17, 2020 When supermodel Kate Upton went public two years ago and accused Guess co-founder Paul Marciano of groping her breasts — allegedly without her consent — word spread fast. Guess Inc. had been trading at $18.37 per share just...
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