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PR Nightmares: United Fiasco Among Worst Corporate Gaffes

by | | Crisis Management, In the News, Reputation Management, Social Media

Christopher Palmeri and Jeff Green, Bloomberg, April 11, 2017 When it comes to bad public relations, it’s pretty tough to top the sight of a United Airlines passenger being dragged, bloodied and screaming, from a flight. The incident, including two attempts...

Crisis of the Week: Hacked Twitter Account Gives McDonald’s Indigestion

by | | Crisis Management, Cybersecurity, In the News, Reputation Management, Social Media

Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, March 27, 2017 The crisis magnifying lens puts it focus on McDonald’s Corp. after a message was sent on the company’s Twitter account calling President Donald Trump “a...

Rex Tillerson Isn’t the Only CEO With an Extra Email Address

by | | Crisis Management, In the News, Reputation Management

Vanessa Fuhrmans and Joann Lublin, The Wall Street Journal, March 15, 2017 The news that Secretary of State Rex Tillerson used an email alias while he was chief executive of Exxon Mobil Corp. surprised much of the business world—if only for his moniker’s...

Keep Calm and Manage a Crisis

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management

Erica Christoffer, REALTOR Mag, February 2017 A crisis in real estate can occur because of poor market conditions, hampered cyber security, a natural disaster, and even threats to your reputation. But Davia Temin, CEO of Temin and Co., a crisis management firm, wants...

Trump CEO Brain Trust Huddles as Corporate America Splits

by | | Corporate Governance, Crisis Management, Executive Presence, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management

Justin Sink and Matt Townsend, Bloomberg | Quint, February 3, 2017 President Donald Trump has needled Mary Barra at General Motors Co. He’s troubled Doug McMillon at Wal-Mart Stores Inc. and gone after Boeing Co., once headed by Jim McNerney. Those...

Crisis of the Week: Qualcomm Chips Away at South Korea Probe

by | | Crisis Management, Crisis of the Week, In the News, Leadership & Strategy, Reputation Management

Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, January 9, 2017 Chip maker Qualcomm Inc. takes crisis center stage this week after a regulator in South Korea said it would fine the company $853 million for alleged antitrust violations...
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