Temin and Co.

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"Gynecologist’s Actions Bring Down USC’s President" 

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"Harassment Claims Cost Wynn Resorts its Leader" 

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"NBC News Faces Questions After Lauer Firing" 

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"Equifax Hit With Massive Reputation Breach" 

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"Fujifilm Addresses Accounting Problems" 

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"Hacked Twitter Account Gives McDonald’s Indigestion" 

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"Qualcomm Chips Away at South Korea Probe" 

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"Tyson Finds Itself in Game of Reputation Chicken" 

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"Delta Grounded After Computer Crash" 

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"Signet Confronts Diamond Debacles" 

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"NFL Goes for Knockout Against New York Times" 

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"OSI Fights Back In China" 

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"Tesla Slams the Brakes on Seat Belt Problem" 

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"United Airlines Faces Turbulence Amid Federal Probe" 

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 "Accounting Problems Hobble Toshiba" 

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 "Kiss-and-Tell Fears After Adult Friend Finder Breach" 

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"Ice Cream Recall Snags Blue Bell" 

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"Williams, NBC Between Iraq and a Hard Place" 

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"Sometimes You Feel Like a Nut" 

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"How Well Did Tesco Account for Itself?" 

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Managing Your Bank’s COVID-19 Communications in Social Media

Steve Cocheo, The Financial Brand, March 19, 2020

The Financial Brand 3-19-20

Financial institution marketing is changing rapidly as the nation hunkers down with mobile devices, laptops and connected TVs. Isolation, working from home and more screen time than ever puts more importance on what banks and credit unions say on social and how they say it.

Something that can be reassuring to both consumers and businesses is a demonstration that "we've got your back."

"Banking institutions need to better communicate strength in uncertainty," says Davia Temin, President and CEO of Temin and Company, a crisis management consultancy. "My suggestion is to channel Elizabeth Warren and 'have a plan for that.' Institutions might do well to showcase how much contingency planning they have done and how thorough it is. If the populace, the markets and the regulators believe them, life can be far less panic-driven." [...read more]

#MeToo and the Weinstein verdict: What now for working women?

Radmilla Suleymanova, Al Jazeera, February 29, 2020

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Harvey Weinstein, the once all-powerful Hollywood mogul making and breaking women's careers, now faces up to 29 years behind bars after being convicted this week of sexual assault and third-degree rape. Dozens of women who accused Weinstein of sexual misconduct, predatory behavior and rape have yet to have their day in court. Still Monday's verdict serves as a turning point in a scandal that blew the lid off of sexual harassment in US workplaces and propelled the #MeToo movement to a global stage.

#MeToo put on blast predatory gatekeepers in media, sports and entertainment by bypassing traditional streams of reporting sexual misconduct and harassment. It inspired millions of women to share their own experiences on social media.

While the movement ignited an international conversation, gender experts say the Weinstein scandal and conviction shows just how much work needs to be done to change cultural norms that have for decades brushed off sexual harassment allegations and the women who voice them.

Public awareness is spreading though. UN Women estimates that between 2016 and 2019 #MeToo and its global sister hashtags made over 36 million social media impressions.

And while the number of sexual harassment allegations has fallen compared with when Weinstein was first accused, it is still higher than before #MeToo began, according to crisis and reputation strategy firm Temin & Co.

"#MeToo 2.0" should at least give women the tools to deal with abuse, the company's founder Davia Temin told Al Jazeera. "Women, when it happens, document it, tell your friends, or a lawyer because when allegations come to light you are going to be asked for proof," Temin added. [...read more]

Harvey Weinstein Is Convicted of Rape in Case That Sparked #MeToo

Patricia Hurtado and Rebecca Greenfield, Bloomberg, February 24, 2020

Bloomberg 2-24-20

Harvey Weinstein was convicted of rape and a criminal sexual act, more than two years after allegations against the former Hollywood power broker sparked the #MeToo movement.

Weinstein faces a five- to 25-year sentence for the criminal sexual act and as long as four years on a third-degree rape count. He was acquitted of rape in the first degree and charges of predatory sexual assault that could have resulted in a life sentence.

The 67-year-old movie producer, who is due to be sentenced on March 11 and plans to appeal, heard the verdict without expressing any emotion in an otherwise silent courtroom -- though he then turned to his lawyers and said, "But I'm innocent, I'm innocent, I'm innocent. How can this happen in America?" one of them said after court.

Since the allegations against Weinstein were first widely reported, some 1,400 powerful people have been publicly accused of harassment, abuse or assault, according to Temin, the crisis consultants. Many suffered professional consequences of one kind or another. The crisis consultancy Temin & Co. puts the current number of Weinstein accusers at 111. [...read more]

The Cost of MeToo Claims

Stephanie Forshee, Agenda, January 17, 2020

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When supermodel Kate Upton went public two years ago and accused Guess co-founder Paul Marciano of groping her breasts — allegedly without her consent — word spread fast. Guess Inc. had been trading at $18.37 per share just a day earlier, but its stock dropped by 18% upon the news about Marciano, making it the worst trading day in six years as the company lost $250 million in value.

Due to the reputational damage brought by a MeToo claim, plus the piling on of shareholder lawsuits alleging the information was material for investors, analysts and executives have found themselves rethinking how to calculate the impact of these allegations on businesses.

Since MeToo received a platform in recent years, 285 companies have been hit with claims — 199 private companies and 86 public companies — according to Temin & Co., which tracks sexual misconduct allegations. Davia Temin, CEO of the risk and reputation firm, says, "Instead of putting their head in the sand not wanting to know, the best boards are saying, 'We do want to know. We want to know before any problem arises.'" [...read more] (subscription required)

The Ghosn Brand Is Broken. These Spin Doctors Say How to Fix It

David Heller, Corinne Gretler and Jeff Green, Bloomberg, January 12, 2020

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Carlos Ghosn captured the world's attention by being spirited out of Japan in a private jet concealed in a box often used for audio equipment with the help of a security detail led by a former Green Beret. He evaded two trials on charges of financial misconduct. Now he wants to salvage his shattered reputation.

"The world does love an anti-hero," said Davia Temin. "The world does love someone who bucks rules and regulations -- if they're a romantic figure. He has made himself into quite a romantic figure. As tempting as is it to tell his story, more and more, the risk now isn't just that he will sour public support, but that he will do something to make himself a further target." [...read more]

Harvey Weinstein Sex Abuse Settlement Is Not an ‘Oh, Wow’ Number

Jeff Green, Bloomberg, December 11, 2019

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A tentative $47 million settlement between Harvey Weinstein and dozens of his accusers is "flawed," advocates say, but still an important vindication.

"I think it's just on the margin of being seen as serious, but it certainly does not deliver the message that $100 million would deliver, or $200 million would deliver," said Davia Temin, founder of crisis consultancy Temin and Company, which has tracked more than 1,400 people accused of harassment and other misbehavior since the Weinstein allegations surfaced. "This isn't some 'oh, wow' number."

Considering the scope of the allegations and their impact, Temin and others expected a higher figure. [...read more]

Sexual Harassment Reports in Steep Decline After #MeToo Peak

Jeff Green, Bloomberg, June 17, 2019

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Public accusations of corporate misbehavior and harassment have fallen to their lowest level since October 2017, when allegations against movie producer Harvey Weinstein sparked the #MeToo movement.

Twelve complaints generated media coverage in May compared with a peak of 143 last October, according to data compiled by crisis consultant Temin and Co.

There are lots of reasons the pace of allegations has slowed, said Davia Temin. The initial outpouring included decades worth of historical revelations, clearing a kind of backlog. The news cycle has also moved on, and companies have gotten more sophisticated in the way they manage both bad behavior and negative PR. [...read more]

‘A new era’: Trump and 2020 hopefuls are singling out more American companies by name

Jena McGregor, The Washington Post, June 13, 2019

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On Monday, after Raytheon and United Technologies announced merger plans, President Trump weighed in again with an opinion about American corporate business decisions, telling CNBC he was "a little concerned" the defense contractor and industrial technology giant's merger could result in less competition if they become "one big fat beautiful company." It was the latest in a long string of examples of Trump — whether by tweet or by tirade — singling out American companies.

But the president has been joined more often in recent months by 2020 Democratic presidential candidates who are also increasingly calling out companies by name, directly challenging American businesses in a way that historians and communication experts say underscores a new era.

Communications experts advised companies not to get into Twitter wars, to be responsive but not respond in kind, and to prioritize connecting with White House or legislative staffers early on when making announcements that could come under fire. In most cases, companies should use the opportunity to explain their story or strategy again rather than fight.

"Don't escalate, don't shoot back," said Davia Temin, a communications and management coach on reputation issues. "The last thing an awful lot of people want is a one-upmanship match between the president or presidential candidates and an individual company." [...read more]

Marketing Lessons From Chase Bank’s Twitter Blowup

Bill Streeter, The Financial Brand, May 9, 2019

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Nation's biggest bank sets off a Twitter explosion with an edgy motivation tweet, suggesting people make their own coffee to save money. A few people supported the bank, but it was a rough week as the media and politicians piled on. What can other financial institutions learn from this social media nightmare? Some pointed advice from bank marketing experts.

Reputation and crisis-management consultant Davia Temin put it a little more bluntly in response to questions from The Financial Brand: "This was a case of a big bank being targeted and used to make a political point. Politicians pounced on a Chase marketing tweet that was a little Millennial, but essentially harmless."

"I think the tone for financial institutions — and all of us — needs to be inspirational, aspirational, kind and witty. It's the best way, and also much harder to attack. I might have suggested a Twitter response that was both light and serious, like this: 'We clearly must not have had our morning coffee today — we are so sorry, and never meant to offend anyone with our morning tweet. Our goal was only to help suggest ways we can all save on the small things in order to reach big dreams'." [...read more]

Between Cosby and Kavanaugh -- 810 High-Profile Public Figures Accused of Sexual Harassment

T&C Press Release, PR Newswire, October 3, 2018

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NEW YORK, Oct. 3, 2018 /PRNewswire/ -- As the #MeToo movement has redefined "acceptable" conduct in every sphere of society — from the workplace to the university, from Hollywood to the Supreme Court — reputation and crisis management consultancy Temin and Company has logged 810 high-profile figures from Cosby to Kavanaugh accused of sexual harassment. This creates a comprehensive database of those accused of #MeToo-related conduct since the arrest of Bill Cosby in December 2015.

Among the 810 Temin's "#MeToo Index" has tallied are: 234 in arts and entertainment; 192 in politics and government; 159 in business; 114 in media and broadcasting; and 63 in colleges and universities. "Every sector has been affected," says Temin CEO Davia Temin, "and leaders — CEOs and board directors – are looking for insight on why, why now, and how we can address the reputational risk of toxic workplace cultures."

Weinstein was the Watershed
"We are at a pivotal moment when several aspects of the movement, and its pushback, are converging," Temin continues. "As the nation is fixated on the Kavanaugh hearings and FBI investigation, as well as Cosby's sentencing as a 'sexually violent predator,' October 5 also marks one year since the explosive revelations of Harvey Weinstein's decades of sexual misconduct. Our data tells us that these revelations opened the floodgates and set off the spike in allegations around the world." Accusations averaged 6 per month between Cosby and Weinstein, and jumped to 78 in October 2017, 119 in November, and 103 in December. The average in 2018 is 42 per month. "We are seeing the public impact of these accusations in real time, and the power they have to marshal public sentiment, outcry, and action."

No One Wants to be a "#MeToo Company"
As allegations around sexual misconduct and toxic culture increasingly dominate the news cycle, the consequences for organizations have risen exponentially. An SEC filing by CBS on September 28 revealed CBS has received subpoenas from the New York County District Attorney and the NYC Commission on Human Rights, as well as a request for information from the NYS Attorney General's Office regarding allegations against Les Moonves, "CBS News and cultural issues at all levels of CBS." "A dramatic shift is occurring in organizations everywhere, and corporate boards – especially women board members — are paying serious attention," says Temin. "No one wants to be a '#MeToo company' today."

Metrics Bolster Narrative
"Personal narrative, fueled by social media, has transformed the #MeToo movement into a powerhouse very quickly," Temin says. "But I believe it takes narrative combined with metrics — with research — to put the issue in context and fuel its next wave. One person's story on social media, even anonymous, strikes a chord with others who have experienced the same thing, sometimes perpetrated by the same individual. Victims may have felt alone before, but then recognize that they have been part of a pattern. They then post their stories, sometimes anonymously as well. Their stories attract others who do affix their names, and a powerful trajectory of truth is begun.

"But you can lie with narrative as well. We all know that. It is the wise combination of metrics, personal narrative, and pristine due process that will bring us closest to long-hidden truths that have damaged women's progress forever. That is why I started this Index."

#MeToo Index: Highlights
Compiling data of allegations around sexual harassment, sexual assault, rape, workplace misconduct, and other related behavior, the continuously updated Temin #MeToo Index defines "high-profile" accusations as receiving at least seven mentions in the popular media. The database includes over 25 information fields, ranging from the accused's age, industry, date of accusation and resolution, to political party. Highlights from the Index include:

  • A steep explosion in numbers of public accusations occurred after Weinstein revelations in the New York Times – October 5, 2017:
    • June, 2017: 10
    • July, 2017: 10
    • August, 2017: 9
    • September, 2017: 11
    • October, 2017: 78
    • November, 2017: 119
    • December, 2017: 103
  • After the spike in accusations following Weinstein, the number of accusations per month has held relatively steady over the last 6 months:
    • April, 2018: 28
    • May, 2018: 39
    • June, 2018: 24
    • July, 2018: 39
    • August, 2018: 41
    • September, 2018: 35
  • Entertainment, politics, and business draw most accusations:
    • Arts & Entertainment: 234
    • Politics & Government: 192
    • Business: 159 (including 40+ in finance)
    • Media & Broadcasting: 114
    • Colleges & Universities: 63
  • Final resolutions of cases (many still pending) include:
    • 75 Arrested (Some before or after being fired)
    • 18 Deceased (3 committed suicide)
    • 146 Fired
    • 211 Resigned
    • 18 Retired
    • 53 Suspended/Are on Leave
    • 104 Lost Work (including entertainers or sports figures)/Other
    • 221 No Repercussions
  • 56 CEOs are the subject of accusations to date. 21 CEOs of public companies and 29 CEOs of private companies have had accusations revealed in the media, in addition to 6 nonprofit CEOs. In the nonprofit sphere, there are also 20 CEO-equivalents, including directors, founders, and presidents of prominent, heavily-funded national and international organizations, who have come under fire, with all 20 leaving their positions, although one was re-elected after being exonerated of the charges.
  • Accusations of sexual misconduct cross party lines fairly evenly. For those in political office accused of misconduct, the split is fairly even between Democrats and Republicans: 76 Democrats vs. 70 Republicans.
  • 97% of accused are male. Asia Argento captured media attention by being on both sides of the #MeToo debate – accuser and accused – but 787 of the 810 alleged perpetrators of sexual harassment or assault on the Temin #MeToo Index are male.
  • The time between accusation to resolution has been growing shorter. As #MeToo begins to be seen as a real reputational risk, organizations are paying attention to and acting on complaints more quickly. Some are even announcing the resolution of a complaint at the same time they announce the accusation.

And, separately, in the business sphere:

  • M&A deal risk: Financial impact in the M&A space came with the arrival of the "Weinstein clause" in mid-summer '18, mandating additional due diligence of executive conduct in target companies and allowing acquiring firms to pull out if they found something they didn't like.
  • Asset management flight: Investors are seeing firms with sexual harassment complaints as an investment risk; some portfolio managers are staying away and others are questioning company management about their workplace culture issues and how they are dealing with sexual misconduct.
  • Corporate investigations into company culture: "The best organizations are conducting deep dives into their corporate culture to better understand how sexual harassment is tolerated, and the dynamics at play in their workplace. Boards themselves are also more involved in addressing cultural insufficiencies in their companies than ever before – a role that used to belong almost exclusively to management and HR."

"We are at the tip of the iceberg as more and more organizations continue or begin investigations into their cultures in general and #MeToo incidents in specific," says Temin. "More incidents will come to light. Different sectors are reacting on different timelines, and with different levels of seriousness, but this is a movement toward fairness and safety that will not be stopped. It is inexorable.

"Organizations seeking to create cultures not only of safety, compliance and security, but of mentorship, innovation, purpose, and excellence, are demanding zero tolerance for this kind of misconduct and are demonstrating greater willingness to mete out consequences when required."

Temin & Company | Website by Temin & Co.