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Temin and Co.

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"Gynecologist’s Actions Bring Down USC’s President" 

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"Harassment Claims Cost Wynn Resorts its Leader" 

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"NBC News Faces Questions After Lauer Firing" 

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"Equifax Hit With Massive Reputation Breach" 

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"Fujifilm Addresses Accounting Problems" 

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"Hacked Twitter Account Gives McDonald’s Indigestion" 

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"Qualcomm Chips Away at South Korea Probe" 

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"Tyson Finds Itself in Game of Reputation Chicken" 

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"Delta Grounded After Computer Crash" 

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"Signet Confronts Diamond Debacles" 

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"NFL Goes for Knockout Against New York Times" 

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"OSI Fights Back In China" 

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"Tesla Slams the Brakes on Seat Belt Problem" 

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"United Airlines Faces Turbulence Amid Federal Probe" 

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 "Accounting Problems Hobble Toshiba" 

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 "Kiss-and-Tell Fears After Adult Friend Finder Breach" 

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"Ice Cream Recall Snags Blue Bell" 

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"Williams, NBC Between Iraq and a Hard Place" 

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"Sometimes You Feel Like a Nut" 

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"How Well Did Tesco Account for Itself?" 

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In the News-Leadership & Strategy

Wayfair Employees Protest in Boston Over Border Camp Sales

Sammy Criscitello, Janet Wu and Jordyn Holman, Bloomberg, June 26, 2019

6-26-19 Bloomberg

Scores of employees at Wayfair Inc. walked off the job on Wednesday to protest the online retailer's sale of beds to contractors furnishing border camps for asylum seekers.

Wayfair is just the latest company to face intense public scrutiny from its employee base over political issues, according to Davia Temin, head of the New York-based crisis-management firm Temin & Co.

"Once you are in that spotlight, it will have an impact," Temin said ahead of the protest. "It puts them on the wrong side of their customer base who are generally young and probably a little bit more activist." [...read more]

Have We Reached the Point of #MeToo Malaise?: The Broadsheet

Claire Zillman and Emma Hincliffe, Fortune, The Broadsheet, June 19, 2019

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New data from crisis consulting firm Temin and Company finds that last month saw 12 high-profile allegations. That's the lowest monthly total since claims against movie mogul Harvey Weinstein ignited the #MeToo movement in the fall of 2017 and a dramatic drop from a peak of 143 last October.

In explaining the trend, Davia Temin, the consultancy's CEO, cited a few factors: a backlash against the movement, more sophisticated campaigns to counter accusations, and improved corporate resources that are placating the aggrieved. [...read more]

Sexual harassment allegations are down sharply since Harvey Weinstein first accused

Megan Cerullo, CBS News, June 19, 2019

6-19-19 CBS News

Good news, perhaps, for victims of harassment in the workplace. The number of highly publicized #MeToo accusations dropped to the lowest level last month since peaking in October 2017, when former Hollywood studio chief Harvey Weinstein was first accused of sexual harassment. That's according to the "#MeToo Index," which tracks what it calls "high-profile" accusations of sexual misconduct in entertainment, media, politics and other employment sectors.

Twelve such accusations surfaced in May, down from 143 in October 2017, according to Temin and Company, a corporate reputation management and public relations firm that maintains the #MeToo Index. Temin attributes the steep drop in public accusations to a combination of factors, including companies' improved internal reporting systems and procedures for handling complaints.

"Organizations have become more savvy, so when they hear complaints they are quicker to investigate, address and handle them in some way, as opposed to ignore them," Davia Temin, the firm's CEO, said. [...read more]

‘A new era’: Trump and 2020 hopefuls are singling out more American companies by name

Jena McGregor, The Washington Post, June 13, 2019

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On Monday, after Raytheon and United Technologies announced merger plans, President Trump weighed in again with an opinion about American corporate business decisions, telling CNBC he was "a little concerned" the defense contractor and industrial technology giant's merger could result in less competition if they become "one big fat beautiful company." It was the latest in a long string of examples of Trump — whether by tweet or by tirade — singling out American companies.

But the president has been joined more often in recent months by 2020 Democratic presidential candidates who are also increasingly calling out companies by name, directly challenging American businesses in a way that historians and communication experts say underscores a new era.

Communications experts advised companies not to get into Twitter wars, to be responsive but not respond in kind, and to prioritize connecting with White House or legislative staffers early on when making announcements that could come under fire. In most cases, companies should use the opportunity to explain their story or strategy again rather than fight.

"Don't escalate, don't shoot back," said Davia Temin, a communications and management coach on reputation issues. "The last thing an awful lot of people want is a one-upmanship match between the president or presidential candidates and an individual company." [...read more]

Temps at the top

Nancy Marshall-Genzer, Marketplace, April 23, 2019

Marketplace

Right now, the Trump administration has acting heads at the Defense Department, Homeland Security, the Small Business Administration, and the Office of Management and Budget. By the time you finish reading this story, there could be more. And that's just the way President Trump likes it, as he told CBS's "Face the Nation" in February.

"I like 'acting' because I can move so quickly," he said. "It gives me more flexibility."

It's the kind of flexibility that's increasingly on display in the private sector. Intel appointed Robert Swan as interim CEO last June. Last month, Wells Fargo announced that its general counsel, C. Allen Parker, would become interim CEO and president. J. Crew, Comscore and Herbalife have also brought on interim CEOs this year.

Davia Temin coaches interim executives. She says they have a tough job.

"You've got the title — almost," she said. "You've got the responsibility — almost. You are acting as if you are the CEO, but when it comes to long-term strategy and planning and action and vision and mission, you don't have that nod." [...read more]

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The Fixer

Dora Mekouar, VOA Connect, April 12, 2019

Davia Temin is featured in this Voice of America Connect story with reporting by Dora Mekouar. In this video she shares the story behind her woman-owned crisis and reputation management firm and the different tools firms and people can use when faced with catastrophe. [...read more]

Is Wells Fargo stuck in the denial stage of recovery?

Kate Berry, American Banker, April 7, 2019

American-Banker

Since Wells Fargo's phony-accounts scandal broke in 2016, the bank's public and private reactions have diverged significantly.

After an initial bout of blame directed at the thousands of employees who opened the fake accounts in an effort to meet aggressive sales goals, the bank pivoted to a public position of contrition, saying it was dedicated to fixing its corporate culture to ensure nothing like that could happen again. That line was offered by then-CEO Tim Sloan last month when he testified to Congress, in which he said the bank had made significant progress in atoning for its mistakes.

Yet in private, bank executives and many rank-and-file employees have taken the view that the bank's problems are largely not of its own making and have been overblown by overbearing regulators, scoop-hungry reporters, hostile members of Congress, and a system that has put its actions under an (unfair) microscope.

In short, the bank has appeared to be in denial that it has a problem at all, some argue.

"Denial is one of the hardest issues for a company to address after a crisis," said Davia Temin, president and CEO of management consulting firm Temin and Company. "It's not over just because Wells is ready for it to be over." [...read more]

'A Tremendous Insult:' Boardroom Leaks Irk Directors

Amanda Gerut, Agenda, April 1, 2019

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Leaks of information about CEO hires, potential acquisitions and boardroom deliberations about executives accused of misconduct have become an increasingly acute concern as more activists, first-time directors and directors with varying business backgrounds join boards.

The spread of confidential information about boardroom discussions is an evergreen source of disquiet among directors. But as more boards contend with messy, difficult issues about company culture, for instance, dissent and rifts can sometimes lead to directors' turning to outside sources to influence decisions. Staying abreast of group dynamics such as distinct majorities and minorities in votes, directors who feel their views aren't being heard and general board dysfunction that can breed an environment in which directors might turn to the press or social media to air their views is important in maintaining an open — but confidential — atmosphere.

Meanwhile, the issue of information seeping out before a board has decided to formally communicate remains a frustration for directors.

Most boardrooms, like a therapist's office or a confessional, are considered "sacrosanct," says Davia Temin, president and CEO of reputation, risk and crisis management firm Temin and Company. However, that confidentiality can break down in certain situations. For instance, leaks can occur when a director tries to influence a board decision and isn't successful. In frustration, a director might turn to the press to put external pressure on the board to get directors to vote a certain way. Activist investors may feel an allegiance to their firm or other outside parties, or founders could disagree with other board members and leak information to try to sway investors to their side. Confidentiality can also break down in a crisis, Temin says.

Still, "even in this world of social media and transparency, boardroom deliberations really do need to be opaque," she says. [...read more]

Fearing future #MeToo allegations, a growing number of companies are turning to reputation management firms

Harriet Taylor, CNBC Make It, January 29, 2019

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The business of protecting companies from sexual harassment scandals is booming.

Calls to reputation management firm Temin and Company quadrupled in 2018, according to president and CEO Davia Temin.

"Sexual harassment has not been one of our biggest areas of inquiry, up until now," Temin tells CNBC Make It. But with the rise of the #MeToo movement, companies are finding themselves unprepared and facing huge legal liabilities. Temin's business helps companies — including more than 15 in the Fortune 500 — find and address internal problems, before they become public.

When a company hires Temin and Company, the firm first conducts an in-depth study into the company's leadership and corporate culture. Temin zeroes in on how persistent a culture of sexual harassment is at an organization and what the company is doing wrong, then makes recommendations at the governance level, including, in some cases, firing senior people. Many of Temin's clients are in highly-regulated industries, like pharmaceuticals and finance. [...read more]

A Year of Reckoning for Davos Man (and One Woman) in the Alps

Jeff Green, Bloomberg, January 20, 2019

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These are uncomfortable times for the archetypal men of Davos — and at least one woman.

Established in 1971 to support a global, capitalist vision of the future, the World Economic Forum in Davos this year also offers a reminder of the public humbling of some of its most visible champions. Dozens of the assembled business leaders and exemplars present and past have been brought low by a wide range of misconduct allegations, including sexual harassment, mismanagement and financial misconduct.

"At Davos they are both reflecting and setting the culture," said Davia Temin, whose crisis consultant company has tallied more than 1,000 people, mostly men, accused of harassment and other misdeeds in the last year. That same list includes more than two dozen men who are present or past Davos attendees. "They reflect the culture of leadership, and sometimes looking in the mirror helps to spur the discussion." [...read more]

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