Temin and Co.

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"It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you will do things differently."

Warren Buffett

"Navigating the United PR crisis" 

Media and reputation strategist Davia Temin urges United to "do some deep examination" following outrcry over removal of passenger from flight. — CNN.

To watch the interview, CLICK HERE.

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"How United Became The World's Most Hated Airline In One Day" 

"It's no longer crisis as usual for United Airlines, or anyone else. Live social media posting has changed what you can get away with in a crisis -- forever," says Davia Temin. "In crisis, we are all only as good as our weakest link -- and today weak links are going to be exposed." — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"Crisis of the Week: Hacked Twitter Account Gives McDonald’s Indigestion" 

A message was sent on McDonald's Twitter account calling President Donald Trump "a disgusting excuse of a President" and trolling him by saying he has "tiny hands." "The fake tweet sent from McDonalds' Twitter account on March 16 that disparaged President Donald Trump catapulted the company into the land of alt-tweetdom," said Davia Temin. "McDonalds had an immediate imperative to let the public know it had not officially sent the insulting tweet. It had to act quickly to set the record straight, before it even knew what really had happened. It couldn’t let a lie stand. It did an excellent job. [I]t didn't let itself get 'twitterpated.'" — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

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"Rex Tillerson Isn’t the Only CEO With an Extra Email Address" 

Many executives have an alternate company email address. But it is rare that those aliases take on an entirely different identity. Such an alias is often an attempt to maintain privacy “in such a porous world,” says Davia Temin. She advises against the urge. Even if messages from the alternate address circulate solely among company executives, “it looks as if it is meant to hide” something. — The Wall Street Journal.

To read the article, CLICK HERE.

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"Keep Calm and Manage a Crisis" 

A crisis in real estate can occur because of poor market conditions, hampered cyber security, a natural disaster, and even threats to your reputation. But Davia Temin wants brokerage owners to know that when your business faces trouble, it’s an opportunity to exercise leadership. "I try not to put lipstick on a pig," she says. "Figure out what the situation is and what you can do within the bounds of the organization to address it in the right way." — REALTOR Mag.

To read the article, CLICK HERE.

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"Trump’s Oval Office Tweets Force CEOs to Choose Fight or Flight" 

President Donald Trump is injecting himself into the daily business of U.S. companies to an unprecedented extent, spurring investors and executives to weigh their exposure to his wrath when making decisions. Companies are tasked with choosing between doing what Trump wants, or facing a presidential rebuke. Some choose to fight. The decision "...really depends on who your customers are, what demographic they fit into and whether you want to play towards that or play statesman-like corporate CEO," said Davia Temin — Bloomberg.

To read the article, CLICK HERE.

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"Trump CEO Brain Trust Huddles as Corporate America Splits" 

The meeting is the latest in a series of White House events designed to allow Trump to solicit feedback from business leaders. The events usually start with pictures and video clips to feed the news cycle and then a closed meeting with the president and top aides. "After the photo ops is when it gets interesting, of course, and it could be up to Blackstone’s Schwarzman to keep things in order," said Davia Temin. "If he’s allowed to be in charge, he should run it like a board meeting, with vigorous but respectful debate." — Bloomberg | Quint.

To read the article, CLICK HERE.

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"Trust Across America Announces 2017 Top Thought Leaders and Lifetime Achievement Honorees" 

Davia Temin has been honored with Trust Across America-Trust Around the World's Lifetime Achievement Award and for the fifth consecutive year has been named one of 2017's "Top Thought Leaders in Trust." 

To read the announcement, CLICK HERE.

To read the article, CLICK HERE.

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"10 Leadership Blind Spots That Can Trigger Business Crises In 2017" 

"When you look closely at what triggers crises in organizations, you often see that there is a major leadership oversight or blind spot that has allowed the crisis to exist in the first place – and then grow, unrecognized, until it’s too late," says Davia Temin. "As businesses look toward the coming year, here is a deeper dive into common crisis triggers, so that management teams and boards can recognize hidden risks and danger zones within their organizations." — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"Tackling Disruption and Convergence in 2017" 

The Center for Board Matters has identified six main priorities that corporate boards are likely to focus upon in 2017. One of those topics, dealing with disruption and convergence, is perhaps the most vexing of problems boards will deal with this year. In order for directors to get out in front of disruption scenarios, says Davia Temin, “the board really needs to assure that the company strategy factors in all possible disruptions that they know of right now when it comes to products, to the business environment, to the business model and to consumer audiences.” — Agenda.

To read the article (subscription required), CLICK HERE.

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"Crisis of the Week: Qualcomm Chips Away at South Korea Probe" 

Chip maker Qualcomm Inc. takes crisis center stage this week after a regulator in South Korea said it would fine the company $853 million for alleged antitrust violations related to its patent-licensing business. "Qualcomm is facing a severe threat to its business model worldwide with this ruling, and in answering it appears to be setting its defensive arguments for many countries to come... Will it win the day? Yet to tell, but the response is thoughtful, strategic and understatedly persuasive." — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

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"Ancient Wisdom For The New Year: The 36 Chinese Stratagems For Psychological Warfare" 

"2017 is the perfect time to learn some new leadership and coping strategies for the battles ahead -- in business, politics, war, and life." The leadership advice in 36 Chinese Stratagems for Psychological Warfare "is exactly the kind of information we need to be aware of, think about, and plan for, whether we embrace it or not. Because our adversaries surely are doing so." — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"Donald Trump just tweeted about you -- what do you do?" 

A high-profile dustup this week between Boeing CEO Dennis Muilenburg and President-elect Donald Trump has left corporate board members and CEOs on edge. The exchange was a cautionary tale for business leaders who are accustomed to a certain way of interacting with political leaders, said Davia B. Temin — CBS MoneyWatch.

To read the article, CLICK HERE.

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"Four Years of Living Dangerously: CEOs Brace for the Trump Era" 

Planning ahead’s no easy task when the next commander in chief is a guy with a hair-trigger Twitter finger who touts policies that could both help and hurt U.S. companies. "Never start a press war with someone who can outgun you," advises Davia B. Temin — Bloomberg Technology.

To read the article, CLICK HERE.

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"Think that email is private? Think again -- then think some more" 

Email hacks have apparently become the new normal. Just over the last several months, hackers have leaked emails belonging to several highly influential people. The recent spate of public-figure hacks also serves as a reminder to think twice about what you write in your emails, said Davia Temin — CBS MoneyWatch.

To read the article, CLICK HERE.

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"CWLC 2016: This is What Leadership Looks Like" 

Davia Temin spoke at Columbia University's third annual Women's Leadership Conference on October 29, 2016, where they examined the changing face of leadership and explored how each woman can be empowered to lead in her own way.

To learn more, CLICK HERE.

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"For Business Leaders, Hacking Attacks Get Personal" 

A recent spate of hacks has prompted some executives to regard email more warily. Davia Temin advises clients who fret about a Sony-style hack to keep their communications bland. "You can’t let your entire personality necessarily come out in your email." — The Wall Street Journal.

To read the article, CLICK HERE.

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"Should Boards Foster Customer-Centricity?" 

There aren’t many alternatives to being customer-centric in the long run, says Davia Temin. "It used to be that whether you [just] paid lip service to customer service was between you and the customer. But today, when someone walks out of your store and has a bad experience, they can go to Twitter, Facebook or Yik Yak. So the board’s governance muscles have to get strengthened around the customer service experience because it’s a reputational opportunity, but also risk." — Agenda.

To read the article (subscription required), CLICK HERE.

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"The Morning Risk Report: A Crisis Plan Only Takes You So Far" 

Every organization needs a crisis-response plan, but those plans won’t address every situation "You need a crisis plan, but it would be a huge mistake to think you will follow it," says Davia Temin. — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

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"Educating boards" 

"Cybersecurity clearly falls under board-level governance and oversight," says Davia Temin. "Boards have rapidly adopted cybersecurity as an issue because they've seen the potential for trouble quickly." — SC Magazine.

To read the article, CLICK HERE.

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On May 11th, Davia Temin moderated the opening session

"The Board’s Role in a Crisis"

at The Private Company Governance Summit in Washington, DC. This session focused on the board and its role in crisis communications and actions for the privately held company—establishing a crisis plan, communicating with shareholders, employees, community and customers, and overseeing the company’s path to putting the crisis behind before permanent damage is done.

To learn more , CLICK HERE.

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"What They're Saying About You When You're Not In The Room -- And What You Can Do To Influence It" 

"The biggest decisions about your career are often made when you're not in the room. Whether it's a decision about if you'll be hired, promoted, or fired; whether you are put forth by a headhunter to a selection committee and then asked to join a corporate board or become a university trustee; whether you make Managing Director or are passed over; are awarded tenure; or offered the CEO slot, your professional fate is often determined in closed rooms where people are talking about – and evaluating – you, without the benefit of your input." — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"Crisis Management in Food Retail" 

"Anticipated or not, when a crisis strikes a company, CEOs must be prepared to respond immediately in order to lead their organizations through a potentially catastrophic event. Within the last 5 years alone, the food industry has been at risk for a wide spectrum of crises. While there are certainly aspects of a crisis response that can be planned in advance, each incident inevitably requires a unique approach." — Boardroom.

To read the article, CLICK HERE.

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"Resilience -- New Research Helps Us Bounce Back Quicker, Better From Life's Trials And Tragedies" 

"Resilience has been the Holy Grail for those individuals or organizations that have gone through crisis and adversity and want, literally, to 'get their lives back.' But while it has always been known that some people, and some organizations, recover better than others, new brain and behavioral research is now shedding some light on why." — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"You Have 15 Minutes To Respond To A Crisis: A Checklist of Do's And Don'ts" 

"When a crisis hits, how you respond in the first 15 minutes can make or break your organization – and your reputation." Read Davia Temin's list for leaders of “Do’s” and “Don’ts” in the first 15 minutes of any crisis. — Forbes Reputation Matters.

To read the article, CLICK HERE.

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ROBIC TandC

"The Role Of Boards In Crisis: 10 Steps For Directors Before, During And After Crisis" 

"We see it every day in our headlines: as crisis has become a new global norm, the board’s responsibility in crisis is changing rapidly.” — Forbes Reputation Matters.

To read the article, CLICK HERE.

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"What Boards Must Know About Social Media" 

Is your board aware of the company's social media strategy? Davia Temin discusses what boards need to know about the new social media world.  — The Corporate Board.

To read the article, CLICK HERE.

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TandC Resource List Cover

"Resource List for Corporate and Personal Branding on Social Media" 

Download a copy of our Resource List, HERE.

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"Business continuity planning and disaster recovery" 

“A cyber breach can be an extinction-level event for an organization if it’s handled wrong or unfolds at breakneck speed unaddressed. That could destroy the organization” says Davia Temin — SC Magazine's ebook.

To read or download the white paper, CLICK HERE.

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"What Directors Need to Know about Crisis Management" 

Davia Temin, Jeffry Powell and Ed Horowitz presented case studies illustrating how a clear crisis management plan can be developed to cope with both known as well as unexpected threats to the organization  — Directors & Boards

To listen to the webinarCLICK HERE.

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"Rebuilding Trust in the Financial Markets" 

This chapter by Davia Temin in Trust Inc.: Strategies for Building Your Company's Most Valuable Asset contains a prescription for how to rebuild trust in the financial markets, even after five years.

To read the press release, CLICK HERE.

To read the chapter, CLICK HERE.

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