"Crisis of the Week: Delta Grounded After Computer Crash" —

Delta Air Lines finds itself in the crisis spotlight following a power failure that led to a crash of its computer network that prompted the cancellation of more than 1,000 flights on the first day alone. "Delta did not improve its reputation for trustworthiness with its early statements about its recent computer system crash" says Davia Temin. "Delta appeared to be more worried about minimizing its damage first, only [later] acknowledging the full severity of the situation." — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

"Should Boards Foster Customer-Centricity?" —

There aren’t many alternatives to being customer-centric in the long run, says Davia Temin. "It used to be that whether you [just] paid lip service to customer service was between you and the customer. But today, when someone walks out of your store and has a bad experience, they can go to Twitter, Facebook or Yik Yak. So the board’s governance muscles have to get strengthened around the customer service experience because it’s a reputational opportunity, but also risk." — Agenda.

To read the article (subscription required), CLICK HERE.

"Crisis of the Week: Signet Confronts Diamond Debacle" —

Signet Jewelers is battling allegations that employees substituted premium diamonds with cheaper, man-made substitutes. "Signet has done many things quite right in its response, but it just did not go far enough and was not quite as earnest as it could have been in my opinion," says Davia Temin. — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

"The Morning Risk Report: A Crisis Plan Only Takes You So Far" —

Every organization needs a crisis-response plan, but those plans won’t address every situation "You need a crisis plan, but it would be a huge mistake to think you will follow it," says Davia Temin. — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

"Educating boards" —

"Cybersecurity clearly falls under board-level governance and oversight," says Davia Temin. "Boards have rapidly adopted cybersecurity as an issue because they've seen the potential for trouble quickly." — SC Magazine.

To read the article, CLICK HERE.

On May 11th, Davia Temin moderated the opening session

"The Board’s Role in a Crisis"

at The Private Company Governance Summit in Washington, DC. This session focused on the board and its role in crisis communications and actions for the privately held company—establishing a crisis plan, communicating with shareholders, employees, community and customers, and overseeing the company’s path to putting the crisis behind before permanent damage is done.

To learn more , CLICK HERE.

"What They're Saying About You When You're Not In The Room -- And What You Can Do To Influence It" —

"The biggest decisions about your career are often made when you're not in the room. Whether it's a decision about if you'll be hired, promoted, or fired; whether you are put forth by a headhunter to a selection committee and then asked to join a corporate board or become a university trustee; whether you make Managing Director or are passed over; are awarded tenure; or offered the CEO slot, your professional fate is often determined in closed rooms where people are talking about – and evaluating – you, without the benefit of your input." — Forbes Reputation Matters.

To read the article, CLICK HERE.

"Crisis of the Week: NFL Goes for Knockout Against New York Times" —

Jumping into the fight between the NFL and the NYT, experts were asked to evaluate how well the league has done so far in defending itself. "[The NFL's] response to the NYT is testosterone-driven, using every play in the reputation defense playbook and originating a few more. It also ups the ante, and may not help them in the long run," says Davia Temin. — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

"Crisis Management in Food Retail" —

"Anticipated or not, when a crisis strikes a company, CEOs must be prepared to respond immediately in order to lead their organizations through a potentially catastrophic event. Within the last 5 years alone, the food industry has been at risk for a wide spectrum of crises. While there are certainly aspects of a crisis response that can be planned in advance, each incident inevitably requires a unique approach." — Boardroom.

To read the article, CLICK HERE.

"The trust question: Can Barclays Bank rebuild the brand?" —

"Rebuilding trust in financial institutions is a complex algorithm that can test the skills of the best financial engineering 'rocket scientist.' Far from simply making a pronouncement of one's intent, the organization needs to first deconstruct all the elements that went into building trust in their particular firm in the first place, analyze all the things that went wrong, and then construct a plan to overcorrect the breaches." — The FCPA Blog.

To read the article, CLICK HERE.

"New speakers and sessions added RegentAtlantic Wall Street Women Forum® 2016, Shifting Gears on Your Journey" —

Davia Temin, President and CEO, Temin and Company, will moderate Leveraging the Power of Your Personal Brand, with panelists Jenifer Schweitzer Brooks, Chief Marketing Officer, Golub Capital, and Erika Irish Brown, Global Head of Diversity & Inclusion, Bloomberg LP. — RegentAtlantic Wall Street Women Forum.

To read the announcement, CLICK HERE.

"The Steak not the Sizzle — Women and Power; Women and Communications" —

"[W]omen communicators — the path is so much clearer to rise to leadership positions, not only in communications organizations, but as line leaders in other organizations. We no longer are forced to be the sizzle to someone else's steak. We can be the steak, as well. Or perhaps we could call it the sizzling steak — powerful, highly remunerated, profoundly communicative leaders at the forefront of our own profession and global leadership." — CommPRO.

To read the article, CLICK HERE.

"Trust Across America Announces 2016 Top Thought Leaders" —

For the fourth consecutive year, Davia Temin has been named one of 2016's "Top Thought Leaders in Trust" by Trust Across America-Trust Around the World.

To read the announcement, CLICK HERE.

"Resilience -- New Research Helps Us Bounce Back Quicker, Better From Life's Trials And Tragedies" —

"Resilience has been the Holy Grail for those individuals or organizations that have gone through crisis and adversity and want, literally, to 'get their lives back.' But while it has always been known that some people, and some organizations, recover better than others, new brain and behavioral research is now shedding some light on why." — Forbes Reputation Matters.

To read the article, CLICK HERE.

"You Have 15 Minutes To Respond To A Crisis: A Checklist of Do's And Don'ts" —

"When a crisis hits, how you respond in the first 15 minutes can make or break your organization – and your reputation." Read Davia Temin's list for leaders of “Do’s” and “Don’ts” in the first 15 minutes of any crisis. — Forbes Reputation Matters.

To read the article, CLICK HERE.

"The Role Of Boards In Crisis: 10 Steps For Directors Before, During And After Crisis" —

"We see it every day in our headlines: as crisis has become a new global norm, the board’s responsibility in crisis is changing rapidly.” — Forbes Reputation Matters.

To read the article, CLICK HERE.

"What Boards Must Know About Social Media" —

Is your board aware of the company's social media strategy? Davia Temin discusses what boards need to know about the new social media world.  — The Corporate Board.

To read the article, CLICK HERE.

"Resource List for Corporate and Personal Branding on Social Media" —

Download a copy of our Resource List, HERE.

"For Interim CEOs, a Job Full of Pitfalls" —

Few management assignments hold as many pitfalls as that of the interim boss. Temporary leaders must show strength and rally the troops during uncertain times, but they also can’t make bold changes or act like they will run the place long-term. “It’s a short runway,” says Davia Temin. “An interim CEO will rarely be able to change the culture.”. — The Wall Street Journal.

To read the article, CLICK HERE.

"The Morning Risk Report: Can the Auto Industry Redeem Itself?" —

The automotive industry has been taking one reputation hit after another, leading to costly recalls, criminal charges, hefty fines and unhappy customers, dealers and shareholders. “They can’t use words any more, they can’t use promises, they aren’t going to work. Everyone has turned into Missouri, the ‘Show Me’ state. Everyone is saying, ‘Show me.’ ” says Davia Temin. — The Wall Street Journal's Risk & Compliance Journal.

To read the article, CLICK HERE.

"7 Secrets Of People Who Have It All Together" —

“While no one has a perfect life, some people have figured out the key to looking like they do. And, often, they share some commonalities," says Davia Temin in this article where experts were asked to share their thoughts on people who seem unflappable no matter what.  — Fast Company.

To read the article, CLICK HERE.

"Business continuity planning and disaster recovery" —

“A cyber breach can be an extinction-level event for an organization if it’s handled wrong or unfolds at breakneck speed unaddressed. That could destroy the organization” says Davia Temin — SC Magazine's ebook.

To read or download the white paper, CLICK HERE.

"Dealing with a data breach or hacker crisis" —

"I am going to ask you to throw away every rule of crisis management you have ever known, as we explore how cybercrime is rewriting the crisis management rule book," said Davia Temin at the Unintended Consequences: Impacts of the Internet of Things (IoT) & Big Data conference. — GFI Blog.

To read the article, CLICK HERE.

"What Directors Need to Know about Crisis Management" —

Davia Temin, Jeffry Powell and Ed Horowitz presented case studies illustrating how a clear crisis management plan can be developed to cope with both known as well as unexpected threats to the organization  — Directors & Boards. 

To listen to the webinar, CLICK HERE.

"Rebuilding Trust in the Financial Markets" —

This chapter by Davia Temin in Trust Inc.: Strategies for Building Your Company's Most Valuable Asset contains a prescription for how to rebuild trust in the financial markets, even after five years.

To read the press release, CLICK HERE.

To read the chapter, CLICK HERE.

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