by | | In the News, Leadership & Strategy, Perception & Psychology, Reputation Management
Rachel Feintzeig and Joann S. Lublin, The Wall Street Journal, January 7, 2016 It’s hard being the in-between boss. The temporary chief executives of Valeant Pharmaceuticals International Inc. and United Continental Holdings Inc. are currently getting a...
by | | Crisis of the Week, Marketing & Branding
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, November 30, 2015 The crisis this week deals with Tesla Motor’s decision to recall all Model S cars—about 90,000 of them—because of a problem reported with a seat belt in one of the...
by | | Crisis Management, In the News, Leadership & Strategy, Marketing & Branding, Reputation Management, Social Media
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, November 30, 2015 The crisis this week deals with Tesla Motor’s decision to recall all Model S cars—about 90,000 of them—because of a problem reported with a seat belt in one of the...
by | | Crisis Management, In the News, Leadership & Strategy, Marketing & Branding, Reputation Management
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, October 2, 2015 Volkswagen’s emissions deception. Fiat-Chrysler underreporting its death and injuries totals. General Motors’ ignition switch scandal. Toyota’s gas...
by | | Crisis Management, In the News, Reputation Management
Lisa Valentine, Banking Exchange, October/November 2015 Reputation is all about perception: how customers, employees, investors, and other stakeholders view your financial institution. The goal is alignment between the image you think you portray and what people...
