by | | Corporate Social Media Articles, Forbes “Reputation Matters” Columns
Leadership, “Reputation Matters,” Forbes, September 9, 2017 You would really think that by now companies in crisis could get it right the first time. But no, as Equifax announced its epic Category 5 Crisis — the cyberhack of 143 million consumers’...
by | | Forbes “Reputation Matters” Columns
Leadership, “Reputation Matters,” Forbes, August 27, 2017 For a supposedly slow month, August has seen quite a lot of action in the C-Suites and Boardrooms of America. As CEOs bailed out of the White House Industry Councils, protesting President...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, June 21, 2017 I am sad that Travis Kalanick had to resign. As news of the Uber CEO’s resignation is digested by the world’s media analysts and leadership pundits, I would like to put forth a contrarian point of view –...
by | | Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, June 18, 2017 To rephrase Madeleine Albright: There is a special place in heaven for men — and women — who help other women. But for Uber, and so many other organizations, their cultures are in need of an essential...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, January 18, 2017 It’s no longer crisis as usual for United Airlines, or anyone else. Live social media posting has changed what you can get away with in a crisis — forever. It used to be that if an...
by | | Forbes “Reputation Matters” Columns
Leadership, “Reputation Matters,” Forbes, January 18, 2017 When you look closely at what triggers crises in organizations, you often see that there is a major leadership oversight or blind spot that has allowed the crisis to exist in the first place – and...