In the News–The Media
Roger Goodell has gone to ground
Tim Keown, ESPN, September 18, 2014
Roger Goodell has disappeared. In the NFL’s hour of greatest need, its leader has decided to remain silent and invisible. Poof! Vanished. For more than a week, as pictures emerge and indictments are filed and news conferences collapse under the weight of doublespeak and obfuscation, Goodell has sealed himself away from the mounting pile of rubble.
Where is he, and why? Is the commissioner himself on the NFL exempt/commissioner’s permission list? His retreat from the public realm gives the impression of a boss who is not only inaccessible, but incapable. This isn’t going away soon.
New York crisis management expert Davia Temin says she would tell Goodell this: The league must use its reach and influence to devote itself to the issue of domestic violence, including child abuse. It should mandate its players and team employees to complete the strictest and most comprehensive domestic violence training in corporate America. It should buy in wholly and completely, not as a PR stunt. […read more]
Office Hours with Davia Temin
Freyan Billimoria, Levo League, July 8, 2014
Davia Temin joins Freyan Billimoria for Levo League’s “Office Hours,” a weekly, 30-minute live Q&A video chat that gives viewers an exclusive inside look into the career path, lessons learned and personal advice from top leaders and experts. She shares stories about how she got where she is today, top tips for communications, and managing those curveballs that life throws at you. […read more]
EBay says client information stolen in hacking attack
CNBC/Reuters, May 21, 2014
E-commerce company eBay said client identity information including emails, addresses and birthdays was stolen in a hacking attack between late February and early March.
EBay urged users to change their passwords after the attack on a database that also contained encrypted passwords, physical addresses and phone numbers.
It said it found no evidence of any unauthorized access to financial or credit card information.
Davia Temin talks with CNBC’s Josh Lipton about the breach. […read more]
“Eight Management Lessons From the Mishandled NYT Firing”
While few people agree on just about any aspect of Jill Abramson’s dismissal as executive editor of the New York Times, there’s general consensus on this: The company didn’t handle it well. “When someone is embroiled in a dispute, you become myopic and you see the world through your own lenses and lose track of how others will view it,” said Davia Temin. “There’s no excuse for not taking the high road — no matter how provoked you feel you are.” — Bloomberg […read more]
NBA Response to Sterling-Clippers Fiasco Holds Lessons for Companies
Ben DiPietro, The Wall Street Journal, May 2, 2014
The speed and severity with which the National Basketball Association acted following the public release of racist remarks made by L.A. Clippers owner Donald Sterling should serve as a model for how other organizations respond to crises, experts in the field said.
NBA Commissioner Adam Silver issued a lifetime ban on Sterling and vowed to force him to sell the team, all within a few days of Mr. Sterling’s comments being made public.
Davia Temin, principal of reputation and crisis management firm Temin and Co., said “he’s defusing some of the anger by his swift and very strong and powerful actions.” […read more]
How to Protect Corporate Brands Around the World
T&C Press Release, Bloomberg Businessweek, April 22, 2014
“Reputation management for brands and executives takes on new meaning in a global, connected, 25/8 environment,” says Davia Temin, CEO of marketing, media, reputation and crisis leadership firm Temin and Company. “Whereas one misstep by a brand half a world away used to be containable, today reputational damage is instant, hard to control, and globally open to comment and rebuke. We all have stories of cultural brand missteps, but today the stakes are far higher when brands appear culturally insensitive or worse.”
Ms. Temin will speak at the Dow Jones Global Compliance Symposium today, April 22, on a panel titled “How to Protect Corporate Brands Around the World.” Moderating the panel will be Nick Elliott, editor of The Wall Street Journal’s Risk & Compliance Journal. The panelists will discuss why “multinationals should be concerned about their reputations in emerging economies as those nations become sources of demand as well as supply. What are the pitfalls and how should companies approach local-country reputational management?” […read more]
Christie’s $1 million spin-control bridge report
Dustin Racioppi, USA Today, March 27, 2014
For a pricey admission, New Jersey taxpayers now have a front-row seat to Gov. Chris Christie’s national rehab from scandal. After three months of press-dodging and largely evading public questions on the George Washington Bridge lane closures, the politically hobbled governor finally gets to tell his side of the saga, and on his own terms. The cost to state taxpayers: $1 million.
Davia Temin, who runs a crisis-management company in New York, said Christie should have ordered an investigation into the lane closure and he should have released the findings of the investigation shortly after it concluded. […read more]
GM’s Barra Saying Sorry Seeks to Limit Fallout on Recall
Jeff Green, Bloomberg, March 19, 2014
General Motors Co. Chief Executive Officer Mary Barra apologized for the lives lost in accidents linked to an ignition defect and pledged an aggressive probe into why a recall took so long, in her boldest effort yet to limit damage from safety lapses at the largest U.S. automaker. Her apology is just the start, says Davia Temin. “She will be judged on how she handles the next 95 percent of it.” […read more]
Target CEO opens up about data breach
Jena McGregor, The Washington Post, January 13, 2014
Crisis communications experts weigh in on Target CEO Gregg Steinhafel’s interview with CNBC in which he discusses the massive security breach that happened last December. Davia Temin was among those who thought it was a solid effort but also felt that the company may need to do more. […read more]
Christie Flunks Crisis Management With I Am Not a Bully
Matt Townsend, Bloomberg, January 10, 2014
Governor Chris Christie was successful in managing his George Washington Bridge crisis until he channeled Richard Nixon. His response breaks a basic tenet of damage control, says Davia Temin. […read more]
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