Intel is bigger than all but 50 other U.S. companies, and that’s because of something called the CPU. For decades, Intel has supplied a majority of the chips that sit at the heart of our personal computers, including desktops as well as laptops. When you use the Internet, you use Intel. But the chip market is now shifting in new directions. And as it shifts, Intel is remaking itself in an effort to stay on top of the heap. […read more]
More than two-thirds of US executives are worried that cyber-threats will impact their company’s growth, but it is probable that companies are preparing for the inevitable business and reputational hits of a cyber-attack in all the wrong ways.
“Traditional crisis management techniques may be time-honored, but often they are static, formulaic and constrained—simply not adequate for the dynamic, nuanced, multi-faceted and ubiquitous nature of cybercrimes today,” said reputation and crisis strategist Davia Temin, CEO of Temin and Co. “In reality, cyber-crisis management is a combination of crisis management, and emergency and terrorist response, which necessitates internal and external cooperation and communication of an unprecedented nature.
As such, it straddles the line between enterprise risk management, business continuity, emergency response, reputation management and corporate governance, she added—a fact that too few organizations embrace. […read more]
Ben DiPietro, The Wall Street Journal, June 1, 2015
The crisis this week is the one involving Adult Friend Finder, the hookup dating site that suffered a data breach that exposed its users’ sexual secrets. Among the data allegedly stolen were details about the sexual preferences of the site’s members, including whether they were married. The U.K. television station that broke the story said it found a database of 3.9 million site members on a hacker forum.
The company that runs the site, FriendFinder Networks Inc., last week issued a statement saying it was investigating the reports, taking steps to protect members’ information, had hired a data security firm and was working with law enforcement agencies. It wouldn’t confirm the full scope of the breach until its investigation was completed, but said there was no evidence of financial information or passwords being compromised.
Looking at the company’s statement and its actions to date, how well has it responded to this crisis? Where is its response falling short? What more can the company do at this point?
Davia Temin, president and CEO, Temin and Co.: “This is crisis management at the shadow fringe of commerce. While pornography, and other businesses involved in sex trade such as Adult Friend Finder, have always been the ‘early adopters’ of new Internet and social media technologies, they are woefully late to the game of crisis management. For a site that one tech expert calls ‘one of the most heavily-trafficked websites in the world,’ and that collects some of the most private and potentially embarrassing data in the world, the owners of the site have made every crisis management mistake in the book regarding cyber data breaches.” […read more]
Data on 70 million customers stolen, 76 million accounts affected, 44 lawsuits filed, 1.1 million customers exposed, 7 million business accounts compromised. That’s just some of the alarming damage done by data breaches at Target, Home Depot, Nieman-Marcus and JPMorgan Chase in 2014. And the fallout didn’t stop at those numbers. The year that can be viewed as the one where IT security finally got taken much more seriously by upper management was also characterized by C-suite shake-ups, security department reorganizations, lawsuits, high-level pink slips, disappointing financials and plummeting customer confidence. In other words, data breaches caught the attention of, well, the world – as did the way they were (and were not) handled.
But it was the revelation before Thanksgiving when Sony Pictures was crippled by a breach that derailed the company’s operations for a full week that eclipsed other major hacks, and served as a lesson to Corporate America on how not to handle crisis communications by bungling relations with key stakeholders (e.g., employees, former employees, creative talent, theater owners) and damaging reputation nearly every step of the way.
The consensus of our experts it that it behooves organizations to have top management, legal, IT security and PR work together on a message that strikes the proper balance.
Davia Temin, a marketing, media and reputation strategist, crisis manager and CEO of Temin and Company, a boutique management consultancy focused on reputation and crisis management, says technology experts often urge delaying the initial announcement until the security folks have had time to learn more and maybe try to trace the culprit. “But that’s at odds with the public wanting to know the minute that their information may have been compromised.” […read more]
Thomas C. Redman, HBR Blog Network, September 17, 2014
Predictive analytics is proving itself both powerful and perilous. So what should managers, especially leaders, do? The obvious answer is employ both computer-based programs and your own intuition. In this post, the author will use a series of simple plots to explain how to tap the potential of predictive analytics, sidestep the perils, and bring both the data and your good judgment to bear. […read more]
The massive credit and debit card breach at Target over the 2013 holiday season was only the largest of almost two dozen similar data breaches over the past year alone. But it’s the one that finally got the attention of both the banking and the merchant world to focus on the costs and consequences of a massive payment system that’s vulnerable to smart teenagers and the lack of vigilance on the part of employees and vendors. Davia Temin shares her thoughts on the matter and what the solution to this “form of financial terrorism” might be. […read more]
Maggie Livingstone, The Chautauquan Daily, July 29, 2013
Keeping up with the growing number of social media websites can be daunting. It’s now more important than ever to perfect and groom one’s Twitter, Facebook, LinkedIn or Pinterest accounts, among others. Davia Temin addresses these issues – focusing on the interaction between professional life and social media, sharing tips on how the effective use of social media can lead to career success – in her speech on “Writing Your Life on Social Media” at the Chautauqua Women’s Club as part of the Professional Women’s Network speaker series. […read more]
Duane Marsteller, The Tennessean, October 28, 2012
Corporate reputation experts assess the damage to Saint Thomas Hospital’s public image after the fungal meningitis outbreak in this article by The Tennessean. Davia Temin notes that it is how the hospital reponds to the crisis that is key. […read more]
In American Banker’s “Most Powerful Women In Banking” issue, this article on the future of leadership discusses new talents needed, including technology and social media, and quotes Davia on leadership and social media. […read more]