Ben DiPietro, The Wall Street Journal, May 2, 2014

The speed and severity with which the National Basketball Association acted following the public release of racist remarks made by L.A. Clippers owner Donald Sterling should serve as a model for how other organizations respond to crises, experts in the field said.

NBA Commissioner Adam Silver issued a lifetime ban on Sterling and vowed to force him to sell the team, all within a few days of Mr. Sterling’s comments being made public.

Davia Temin, principal of reputation and crisis management firm Temin and Co., said “he’s defusing some of the anger by his swift and very strong and powerful actions.” […read more]