In the News–Reputation Management
Some see minimal impact on image of Maine lobster
Jessica Hall, Portland Press Herald, February 20, 2014
The Maine Department of Marine Resources announcement that it will be closing a portion of the Penobscot River to loberstering and crabbing due to mercury contamination has prompted discussion as to whether its closure will have an impact on the industry’s reputation. Davia Temin is quoted, stating that this issue will hurt the brand. […read more]
AOL’s Armstrong Joins Parade of CEOs Apologizing
Jeff Green, Bloomberg, February 10, 2014
AOL Inc. Chief Executive Officer Tim Armstrong is on a long list of corporate bosses who put their trust in an apology to contain fallout from an embarrassing public statement. Armstrong said he was sorry and backtracked on a 401(k) policy change days after he cited the cost of “distressed babies” on the AOL health-care plan as a reason the company needed to save some money.
The best outcome for Armstrong would be if the uproar blows over. But, according to Davia Temin, now that blunders move at the speed of the Internet, even executives with strong boardroom support sometimes can’t bounce back when they trip up in a very public way. […read more]
Target CEO opens up about data breach
Jena McGregor, The Washington Post, January 13, 2014
Crisis communications experts weigh in on Target CEO Gregg Steinhafel’s interview with CNBC in which he discusses the massive security breach that happened last December. Davia Temin was among those who thought it was a solid effort but also felt that the company may need to do more. […read more]
Christie Flunks Crisis Management With I Am Not a Bully
Matt Townsend, Bloomberg, January 10, 2014
Governor Chris Christie was successful in managing his George Washington Bridge crisis until he channeled Richard Nixon. His response breaks a basic tenet of damage control, says Davia Temin. […read more]
Corporate Social Media Savvy: Temin And Company Launches Series Of “10 MORE Don’ts Of Corporate Social Media” On Forbes.com
T&C Press Release, The Street, December 9, 2013
“All corporations, organizations, CEOs and boards I know are struggling to define their optimal presence on social media,” says Davia Temin , CEO of Temin and Company. “The field is changing so rapidly, and there are so many conflicting ideas of how to best deploy resources that very few know the best way to go. And people are making mistakes. We created this series of deep-dive articles on corporate use of social media to explore not only best practices, but worst practices – not only the ‘do’s’ but the ‘don’ts’ – in this emerging field.”
“The trillion dollar question is ‘How do organizations think about communicating to the public now that the public communicates back?'” say Ms. Temin and her co-author, Ian Anderson , Social Media Strategist at Temin and Company. Each article in the series answers this question from a different focus. Most popular to date have been #1: Don’t Ignore Your Best Co-Branding Opportunity – Your Employees, trending on the Harvard Business Review LinkedIn group, and the most recent article, #5: Don’t Waste Money – Make Your Social Media Advertising Smarter, More Original, More Effective, a new look at advertising creativity on social media – what works, what doesn’t, and what the future holds. […read more]
How much is an apology worth?
Kate Davidson, Marketplace, November 12, 2013
Marketplace Radio‘s Kate Davidson interviews Davia Temin on the “Faux-pology” – when an apology really isn’t an apology. […read more]
“Rebuilding Trust in the Financial Markets” – Still a Concern 5+ Years Later
T&C Press Release, Reuters, November 1, 2013
“Only 22 percent of Americans trust the financial system. Despite a broad stock market rally since the financial crisis officially ended, public distrust of banks and investment banks has not fully abated,” says reputation strategist Davia Temin. “In fact, in some cases, it has deepened.”
Ms. Temin’s essay, “Rebuilding Trust in the Financial Markets,” is featured in Barbara Brooks Kimmel’s new book Trust Inc.: Strategies for Building Your Company’s Most Valuable Asset, published today. […read more]
10 leadership lessons for crisis management
Davia Temin, ABA Banking Journal, September 27, 2013
The financial industry has seen its fair share of crises in the last decades. And clearly, leaders have not always responded correctly. But as leaders not only in the financial sector, but in almost every sector, have come under increasing attack from their angry publics, perhaps it is time to take a fresh look at the leader’s conundrum in crisis. […read more]
Temin to explain ‘Writing Your Life’ through Web at CWC
Maggie Livingstone, The Chautauquan Daily, July 29, 2013
Keeping up with the growing number of social media websites can be daunting. It’s now more important than ever to perfect and groom one’s Twitter, Facebook, LinkedIn or Pinterest accounts, among others. Davia Temin addresses these issues – focusing on the interaction between professional life and social media, sharing tips on how the effective use of social media can lead to career success – in her speech on “Writing Your Life on Social Media” at the Chautauqua Women’s Club as part of the Professional Women’s Network speaker series. […read more]
Warby Parker broadens its focus to include physical stores
Adam Tschorn, The Los Angeles Times, July 28, 2013
The Los Angeles Times explores the expansion of Warby Parker, an online eyewear company, into retail stores. After opening stores in New York City and Boston, it plans to open a third store in Los Angeles in August. In response to its success, “Warby wannabes” have emerged – online retailers which use the brand’s name in their own marketing strategies. Davia Temin is quoted on the company’s innovative model and recent attempts by other e-commerce startups to co-opt the “Warby Parker” moniker. […read more]
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