In the News–Crisis Management
Talking about Data Security
Steve Viuker, Banking New York, March 5, 2014
The massive credit and debit card breach at Target over the 2013 holiday season was only the largest of almost two dozen similar data breaches over the past year alone. But it’s the one that finally got the attention of both the banking and the merchant world to focus on the costs and consequences of a massive payment system that’s vulnerable to smart teenagers and the lack of vigilance on the part of employees and vendors. Davia Temin shares her thoughts on the matter and what the solution to this “form of financial terrorism” might be. […read more]
Some see minimal impact on image of Maine lobster
Jessica Hall, Portland Press Herald, February 20, 2014
The Maine Department of Marine Resources announcement that it will be closing a portion of the Penobscot River to loberstering and crabbing due to mercury contamination has prompted discussion as to whether its closure will have an impact on the industry’s reputation. Davia Temin is quoted, stating that this issue will hurt the brand. […read more]
The Crisis of Trust and Rebuilding Trust After Crisis
Barbara Kimmel, Trust Across America, February 19, 2014
Reputation and trust. Disaster recovery and disaster prevention. Crisis response and the crisis of trust. Davia Temin and Charlie Green connect on these and related topics.
In this program they exchange, explore and examine these critical issues, such as: Why do organizations create their own public relations disasters? What’s trust got to do with it? What’s the connection between personal and corporate trust? Why is trust in companies down so far? What can companies do about it? What can individuals do about it? Whom should you trust? Whom shouldn’t you trust? What companies have a well-deserved (positive) reputation, and how did they get there? How can you recover from a trashed reputation, and how can you recover from broken trust? What’s the relationship between those two? […read more]
Target CEO opens up about data breach
Jena McGregor, The Washington Post, January 13, 2014
Crisis communications experts weigh in on Target CEO Gregg Steinhafel’s interview with CNBC in which he discusses the massive security breach that happened last December. Davia Temin was among those who thought it was a solid effort but also felt that the company may need to do more. […read more]
Christie Flunks Crisis Management With I Am Not a Bully
Matt Townsend, Bloomberg, January 10, 2014
Governor Chris Christie was successful in managing his George Washington Bridge crisis until he channeled Richard Nixon. His response breaks a basic tenet of damage control, says Davia Temin. […read more]
“Rebuilding Trust in the Financial Markets” – Still a Concern 5+ Years Later
T&C Press Release, Reuters, November 1, 2013
“Only 22 percent of Americans trust the financial system. Despite a broad stock market rally since the financial crisis officially ended, public distrust of banks and investment banks has not fully abated,” says reputation strategist Davia Temin. “In fact, in some cases, it has deepened.”
Ms. Temin’s essay, “Rebuilding Trust in the Financial Markets,” is featured in Barbara Brooks Kimmel’s new book Trust Inc.: Strategies for Building Your Company’s Most Valuable Asset, published today. […read more]
10 leadership lessons for crisis management
Davia Temin, ABA Banking Journal, September 27, 2013
The financial industry has seen its fair share of crises in the last decades. And clearly, leaders have not always responded correctly. But as leaders not only in the financial sector, but in almost every sector, have come under increasing attack from their angry publics, perhaps it is time to take a fresh look at the leader’s conundrum in crisis. […read more]
Your Foundation in Crisis: Will You Be Ready?
Davia Temin, Philanthropy New York, June 18, 2013
Crisis is turning into the “new normal” for most organizations and corporations in this post-recession era. And foundations are as vulnerable and prone to crisis as public companies and universities, particularly in the age of social media. In this piece for Philanthropy New York’s Smart Assets blog, Davia Temin writes about the recent “crisis case” seminar she led for foundation executives. […read more]
Boards Coming Up Short on Crisis Management
Marcy Syms and Davia Temin, Agenda, June 10, 2013
Corporate boards are facing crises of a magnitude never before seen, with even the most experienced board directors finding themselves ill-prepared for crisis. Therefore, how boards respond to such events speaks volumes about the character and culture of the organizations they lead. In this Agenda article, Davia Temin – along with co-author Marcy Syms, former CEO of Syms Corporation – outlines several steps boards can take to set the right tone for management and help mitigate risk when crisis hits.
If you’d like to read the full article, please click here (pdf).»
Federal Drive Show Blog – May 24, 2013
Tom Temin and Emily Kopp, “The Federal Drive,” Federal News Radio, May 24, 2013
“Which office do I go to to get my reputation back?” asked former Secretary of Labor Raymond Donovan in 1987 after being acquitted of fraud charges. More than 25 years later, the Internal Revenue Service (IRS) may be asking the same question in light of its recent handling of conservative groups who applied for tax-exempt status. Davia Temin speaks about the damage to the agency’s reputation and what it can do it repairs its image over time on Federal News Radio’s “The Federal Drive,” hosted by Tom Temin and Emily Kopp. […read more]
More News Articles