In the News–Crisis Management
Roger Goodell has gone to ground
Tim Keown, ESPN, September 18, 2014
Roger Goodell has disappeared. In the NFL’s hour of greatest need, its leader has decided to remain silent and invisible. Poof! Vanished. For more than a week, as pictures emerge and indictments are filed and news conferences collapse under the weight of doublespeak and obfuscation, Goodell has sealed himself away from the mounting pile of rubble.
Where is he, and why? Is the commissioner himself on the NFL exempt/commissioner’s permission list? His retreat from the public realm gives the impression of a boss who is not only inaccessible, but incapable. This isn’t going away soon.
New York crisis management expert Davia Temin says she would tell Goodell this: The league must use its reach and influence to devote itself to the issue of domestic violence, including child abuse. It should mandate its players and team employees to complete the strictest and most comprehensive domestic violence training in corporate America. It should buy in wholly and completely, not as a PR stunt. […read more]
In wake of Target, Home Depot tight with info in breach response
Nathan Layne, Reuters, September 8, 2014
Home Depot Inc is being tight-lipped about its possible credit card breach, the opposite approach to the one Target Corp took nearly a year ago.
Almost a week after security blogger Brian Krebs warned that Home Depot could be the victim of a breach extending to more than 2,000 U.S. stores, the home improvement chain has not confirmed or denied that one had occurred. The company said Tuesday that it was working with authorities to investigate the matter.
“When you have criminal behavior, you don’t know right away what all the ramifications are,” said Davia Temin, head of a consultancy focused on crisis and reputation management. “It’s really hard when you are trying to overcommunicate not to misstate reality.” […read more]
Office Hours with Davia Temin
Freyan Billimoria, Levo League, July 8, 2014
Davia Temin joins Freyan Billimoria for Levo League’s “Office Hours,” a weekly, 30-minute live Q&A video chat that gives viewers an exclusive inside look into the career path, lessons learned and personal advice from top leaders and experts. She shares stories about how she got where she is today, top tips for communications, and managing those curveballs that life throws at you. […read more]
Hackers raid eBay in historic breach, access 145M records
Josh Lipton, CNBC, May 22, 2014
EBay says a cyberattack breached a database containing passwords and other non-financial data. CNBC’s Josh Lipton and Davia Temin, president and CEO of Temin and Company, provide perspective. […read more]
EBay says client information stolen in hacking attack
CNBC/Reuters, May 21, 2014
E-commerce company eBay said client identity information including emails, addresses and birthdays was stolen in a hacking attack between late February and early March.
EBay urged users to change their passwords after the attack on a database that also contained encrypted passwords, physical addresses and phone numbers.
It said it found no evidence of any unauthorized access to financial or credit card information.
Davia Temin talks with CNBC’s Josh Lipton about the breach. […read more]
“Eight Management Lessons From the Mishandled NYT Firing”
While few people agree on just about any aspect of Jill Abramson’s dismissal as executive editor of the New York Times, there’s general consensus on this: The company didn’t handle it well. “When someone is embroiled in a dispute, you become myopic and you see the world through your own lenses and lose track of how others will view it,” said Davia Temin. “There’s no excuse for not taking the high road — no matter how provoked you feel you are.” — Bloomberg […read more]
Target CEO Ouster Shows New Board Focus on Cyber Attacks
Matt Townsend, Lindsey Rupp and Jeff Green, Bloomberg, May 6, 2014
Chief executive officers beware: Data breaches can now cost you your job.
Yesterday Target Corp.’s board ousted CEO Gregg Steinhafel in the wake of a hacker attack that compromised the personal data of millions of shoppers during the holiday season. Steinhafel’s main error was to move too slowly in shoring up the chain’s defenses even after being warned that point-of-sale terminals were vulnerable to cyber criminals.
His fall reverberated in corporate boardrooms everywhere. Since revelations that Target, luxury chain Neiman Marcus Group Ltd. and arts-and-crafts retailer Michaels Stores Inc. had all been hacked late last year, company directors have embarked on a crash course to understand the threat and how to combat it.
Davia Temin shares her thoughts on the risks to CEOs and the response necessary for these types of crises. […read more]
“Nightly Business Report — May 5, 2014”
Davia Temin talks with Tyler Mathisen and Susie Gharib about Target’s latest shake-up. — Nightly Business Report […read more]
NBA Response to Sterling-Clippers Fiasco Holds Lessons for Companies
Ben DiPietro, The Wall Street Journal, May 2, 2014
The speed and severity with which the National Basketball Association acted following the public release of racist remarks made by L.A. Clippers owner Donald Sterling should serve as a model for how other organizations respond to crises, experts in the field said.
NBA Commissioner Adam Silver issued a lifetime ban on Sterling and vowed to force him to sell the team, all within a few days of Mr. Sterling’s comments being made public.
Davia Temin, principal of reputation and crisis management firm Temin and Co., said “he’s defusing some of the anger by his swift and very strong and powerful actions.” […read more]
GM Faces More Tests as Documents Show Culture of Denial
Jeff Green and Tim Higgins, Bloomberg, April 14, 2014
The hundreds of pages of documents released by lawmakers last week shed new light on General Motors Co. (GM)’s more than decade-long failure to respond to auto-safety complaints, underscoring the struggle ahead for Chief Executive Officer Mary Barra as she seeks to refocus on the company’s new fleet of cars.
The CEO, who has spent most of her three months as the first female leader of a major automaker dealing with fallout from the recall, still awaits two key internal reports that will examine how to compensate victims and assess blame.
Barra’s ability to lead the automaker out of the recall morass, which has already cut profit by $1.3 billion, will be predicated on the GM lifer remaining above the fray and inculpable for the practices she’s trying to root out and eliminate. Davia Temin says Barra has to be ready for a marathon crisis and shouldn’t expect any relief soon. […read more]
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