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America’s Leadership Crisis: Davia Temin — How Do We Fix It? podcast with host Richard Davies
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Companies: Crisis and Common Ground — Let's Find Common Ground podcast with hosts Richard Davies and Ashley Milne-Tyte.
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Communicating with Authority and Compassion in Crisis or Opportunity — Voice America’s Out of the Comfort Zone with host Wanda Wallace.
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Leading Through Crisis & Chaos — Know the Rules of the Game® Podcast with host Desiree Patno & Special Guest Davia Temin.
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Temps at the Top — Marketplace with Kai Ryssdal.
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You Can Eradicate Sexual Harassment in Your Organization — Monday Morning Radio.
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Leading in a ‘Me Too’ Era
In the era of #MeToo, leaders need to know what to do to prevent the problem in the first place.
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Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.
Following is a list of links to those articles, beginning with the most recent.
Southwest’s Silver Lining: Memories of Gaffes Fade Fast
Ryan Beene, Bloomberg, December 29, 2022
Southwest Airlines Co.’s 2022 nightmare before Christmas is unlikely to inflict long-lasting damage to the carrier’s reputation if management compensates customers and makes good on vows of operational changes, communications and management professionals say.
In recent days, social media has been flooded by angry Southwest customers after storms and shaky computer systems forced the airline, the largest domestic carrier in the US, to cancel more than 13,000 flights. Chief Executive Officer Bob Jordan has issued multiple apologies while employees work overtime to clean up the mess, which officials in Washington vow to scrutinize.
“It isn’t enough for even a well-meaning CEO to give his word,” Temin said. “It has to start a real series of events and change.” […read more]
Companies offer to help employees seeking abortions. It’ll be tricky.
Taylor Telford, Washington Post, July 2, 2022
Corporate rules of engagement on social issues have shifted dramatically in the past few years, amid public pressure on companies to take stands on everything from police brutality and racism to climate change and voting rights. The fallout from the end of Roe v. Wade is forcing corporations to redefine their vision for social responsibility yet again, according to Davia Temin, chief executive of Temin and Company, a crisis management firm.
“It is illuminating who we really are, what we stand for, how we are changing, when we take a stand, and when we remain silent,” Temin said.
This time, corporations have largely avoided the sort of impassioned letters to employees and stakeholders that they usually put out while weighing in on key social issues, Temin noted. Instead some companies moved swiftly to expand their health-care plans despite the uncharted territory.
“What corporations are doing in a pragmatic manner is they are coming up with solutions for their people — because, of course, some of their employees are extraordinarily upset,” Temin said. “Instead of the persuasive and heartfelt letters, you’re getting action.” […read more]
Big Employers Say They’ll Pay for Abortion Travel After Roe Reversal
Jeff Green and Matthew Boyle, Bloomberg, June 24, 2022
Some of the most recognized companies in the US indicated that they would extend coverage of out-of-state medical care, decisions that will cover more than a million employees after the Supreme Court overturned a half-century-old ruling that protected abortion rights.
Bellwether corporations from the worlds of finance, media, technology and health care said they would bankroll travel for workers who need access to safe, legal abortions and other procedures. The court’s decision overturned a decades-old precedent that backers say reshaped the modern economy by increasing opportunities for women.
“This is the hottest of hot potatoes,” said Davia Temin, founder of New York crisis consultancy Temin and Co. “Because companies are commenting on social issues more than ever before, the need to do the same around abortion is swirling through corporate America.” […read more]
CEOs Speak Up
Diane Brady, Forbes CxO, June 14, 2022
Leadership is an always-on task these days…. So how do you find success heading into the second half of an unpredictable year? Resilience, with a dose of courage.
Resilient leaders push for real change…. Where there there are threats to hard-won equality, leaders are expected to take action, as Disney CEO Bob Chapek discovered earlier this year.
Leaders are also expected to add their voices to public debate. Davia Temin, a New York-based reputation strategist and leadership consultant, argues that “in a world where everyone is demanding their own voice, people expect the companies they work for, invest in or do business with to do the same.” The result, she says, is that brands have become like individual personalities that need to be articulated at the top and reinforced by action. On top of that, she adds, “there are moral imperatives that people in the C-suite respond to as human beings.” […read more]
What The Spotify, Glenn Youngkin And Eric Lander Statements Tell Us About The Art Of Apologizing Today
Jena McGregor, Forbes, February 8, 2022
It’s been a big week for high-profile apologies.
Virginia Gov. Glenn Youngkin said he regretted what he called an “unauthorized” Twitter swipe from his team to a teen. Biden administration science adviser Eric Lander apologized for his treatment of subordinates. Joe Rogan said he was sorry for his use of the n-word in past podcasts just a week after an earlier apology about conversations on his show with vaccine skeptics. And Spotify CEO Daniel Ek apologized to staff for the impact on them of the racial slur controversy as the streaming service’s P.R. crisis continues.
But how effective apologies are often depends on how much responsibility the person takes—and increasingly important, who’s doing the listening. Communication pros say that while good apologies take unfettered ownership for what happened, the practicalities of a divided country mean it’s harder than ever to offer an apology that will appease everyone.
“In any discussion today it’s almost impossible to make everyone happy—and apologies are the same,” says Davia Temin, a communications adviser who is also a contributor to Forbes. “If you string a few of the right words together it can sound to people like it was an apology. … The art of the non-apology has been refined tremendously.” […read more]
Most People in Workplace Relationships Don’t Tell HR
Ella Ceron, Bloomberg, February 7, 2022
The pandemic has brought a flowering of the workplace romance — but most of the office lovebirds aren’t telling human resources about it.
About a third of U.S. workers say they’re currently in or have been a part of a workplace romance, up from 27% two years ago, according to a survey from the Society for Human Resource Management (SHRM). But 77% of respondents said their employer doesn’t require them to disclose such a relationship. And so, not surprisingly, an equal number (77%) of survey takers haven’t informed their employer about office romances they’ve been involved in. That can lead to problems.
“A lot of people would rather kiss a rattlesnake than go to HR and say, ‘I’ve entered into a consensual relationship with my coworker,’” said Davia Temin, the CEO of crisis consultancy firm Temin and Co. “It’s not the most comfortable thing to do. And you don’t know whether it’s going to last.” […read more]
Axel Springer plans to force disclosure of employee relationships after Bild scandal
Erika Solomon, Olaf Storbeck, Kaye Wiggins and Anna Nicolaou, Financial Times, November 8, 2021
German publishing giant Axel Springer plans to require its nearly 16,000 employees to disclose sexual relationships between managers and subordinates, in the wake of a scandal that led to the ousting of the editor of its flagship newspaper Bild.
Chief executive Mathias Döpfner, facing questions over his handling of the incident, wants to impose such rules for the first time in the media group’s 75-year history.
But the plan has been met with scepticism from the company’s powerful worker representatives in Germany. It also stops short of prohibiting the company’s most powerful executives from pursuing relationships with junior staff.
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In the US, the Me Too debate has fundamentally changed employers’ attitudes. There is increasingly a zero tolerance for relationships between senior bosses and subordinates, said Davia Temin, who runs a crisis-management company in New York.
“The world is changing,” she said. “What is acceptable is changing, abuse of power and the concept of that is changing.”
At a growing number of US companies, top executives now had clauses in their contracts saying there can be no relationship whatsoever with more junior colleagues, said Jennifer Kennedy Park, a partner at Cleary Gottlieb, who has written about “anti-fraternisation” policies.
“At the most senior level, the argument about consent becomes the hardest to judge because the person at the top of the organisation has power over everyone,” she added. […read more]
What Mark Zuckerberg Got Wrong In His 1300-Word Facebook Memo
Jena McGregor, Forbes, October 7, 2021
Facebook CEO Mark Zuckerberg finally weighed in on the escalating crisis at the social media giant on Tuesday with a lengthy missive that downplayed risks and hit the wrong note with people on and off the platform, doubling down on his defense of the company.
The memo followed stunning whistleblower testimony, a series of damaging media reports and one of the longest outages of the platform in its history on Monday, when a falling stock price prompted Zuckerberg to temporarily drop on the Forbes 400 list before rebounding.
Communications advisers criticized Zuckerberg’s more than 1,300-word memo to employees for being too long, defensive and out of tune with the emotionally charged debate playing out over the social media platform’s role in society. The memo launched with a technical term about the outage, lobbed a series of rhetorical questions and defended Instagram’s impact on teenage girls’ mental health.
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For many people, Facebook has become so emotional – and its impact on society, democracy and mental health so personal – that a response that doesn’t take that tone is lacking, advisers said.
Especially during the pandemic, said Davia Temin, the founder of a reputation and management consulting firm, Facebook has become a tool to which many people are emotionally connected after so much time at home alone.
But in the response, “he’s missing that emotional quotient, and he’s missing it by a mile,” she said. (Temin is also a contributor to Forbes.)
“As a CEO you have to appreciate points of view that are not your own. You may be convinced with every cell of your body they may be wrong but nonetheless you have to take it into consideration and you have to respond to it.” […read more]
Texas based Match, Bumble react to new anti-abortion law
Isa Soares, CNN’s Quest Means Business, September 3, 2021
In an interview with CNN’s Isa Soares about business’s reaction to Texas’ new anti-Choice law, Davia Temin discusses how many companies are waiting to see the reaction of the public before taking a stand.
“Do not underestimate the power of employees….and of customers and of stake holders, shareholders, to affect the positions that corporations will take.”
“There’s a ‘Fanatical Group of Worshippers’ in Your Stock. What’s Next?”
Lindsay Frost, Agenda, June 28, 2021
AMC Entertainment Holdings CEO Adam Aron has been actively embracing on Twitter, YouTube and other platforms a new trove of investors who propelled the company’s stock price up more than 300% in the past month. The latest Reddit-driven phenomenon has companies reconsidering how to communicate with these investors and encourage them to stick around — especially for those companies that could use the investment to pay off debt and invest in innovations.
The so-called meme stock frenzy, which has led to a deluge of retail investors pouring into AMC, GameStop, Clover Health and the GEO Group, is a hotly debated topic on Wall Street, but for boards overseeing companies that suddenly have an influx of retail investors, sources say it’s important to nail down the right messaging, consider incentivizing these investors and use the cash wisely.
“This brave new world of all of these Internet platforms and every person having their own voice has the power to whipsaw pretty much everything we thought we knew, and that extends to the fundamental value of stock,” says Davia Temin, president and CEO of risk consulting firm Temin & Co. “The wise board, and certainly the wise company, has to understand what is going on and figure out the way to communicate to all parties in a way that engenders trust.” […read more]
Podcasts »
Leading Through Crisis & Chaos
Know the Rules of the Game® Podcast: with host Desiree Patno & Special Guest Davia Temin.
To listen, Click Here.
Temps at the Top — Marketplace with Kai Ryssdal
To listen, Click Here.
You Can Eradicate Sexual Harassment in Your Organization — Monday Morning Radio
To listen, Click Here.
...more »