Must Reads
There is so much to read, so much to know, so many sources to follow. And the volume of news and information just keeps growing exponentially. How to keep up? Even more, how to rediscover the serendipity of learning something new and interesting for its own sake?
Here, for your enjoyment and interest, are the articles Temin and Company considers “must reads.” They are primarily on the topics of reputation and crisis management, the media, leadership and strategy, perception and psychology, self-presentation, science, girls and women, organizational behavior and other articles of interest.
They are listed below with the most recent articles first, and to the side, by category.
We hope you enjoy them and would appreciate your comments. And whenever you have any favorite articles for us to add, please let us know so that we might include them for other readers to enjoy.
There is so much to read, so much to know, so many sources to follow. And the volume of news and information just keeps growing exponentially. How to keep up? Even more, how to rediscover the serendipity of learning something new and interesting for its own sake?
Here, for your enjoyment and interest, are the articles Temin and Company considers “must reads.” They are primarily on the topics of reputation and crisis management, the media, leadership and strategy, perception and psychology, self-presentation, science, girls and women, organizational behavior and other articles of interest.
They are listed below with the most recent articles first, and to the side, by category.
We hope you enjoy them and would appreciate your comments. And whenever you have any favorite articles for us to add, please let us know so that we might include them for other readers to enjoy.
Crisis of the Week: Delta Grounded After Computer Crash
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, August 22, 2016
Delta Air Lines finds itself in the crisis spotlight following a power failure that led to a crash of its computer network that prompted the cancellation of more than 1,000 flights on the first day alone, with around 1,000 more flights canceled on the second and third days of the event.
The company’s chief executive, Ed Bastian, apologized in a video statement and took full responsibility for the system meltdown, saying in a second video statement the snafu was a one-time event started by a power outage and a small fire. The company provided updates, offered travelers $200 vouchers, waived flight-change fees and put hundreds of fliers up in hotels.
Using the statements made by the airline and the comments of Mr. Bastian, the experts evaluate how well Delta handled this crisis.
“Delta did not improve its reputation for trustworthiness with its early statements about its recent computer system crash causing thousands of cancelled flights,” says Davia Temin. “Delta appeared to be more worried about minimizing its damage first, only [later] acknowledging the full severity of the situation–during which time social media was ablaze with customer rage and protest.” […read more]
Crisis of the Week: Delta Grounded After Computer Crash
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, August 22, 2016
Delta Air Lines finds itself in the crisis spotlight following a power failure that led to a crash of its computer network that prompted the cancellation of more than 1,000 flights on the first day alone, with around 1,000 more flights canceled on the second and third days of the event.
The company’s chief executive, Ed Bastian, apologized in a video statement and took full responsibility for the system meltdown, saying in a second video statement the snafu was a one-time event started by a power outage and a small fire. “We realize we’ve let our customers down,” said Mr. Bastian. The company provided updates, offered travelers $200 vouchers, waived flight-change fees and put hundreds of fliers up in hotels.
Using the statements made by the airline and the comments of Mr. Bastian, the experts evaluate how well Delta handled this crisis.
Davia Temin, chief executive, Temin and Co.: “Delta did not improve its reputation for trustworthiness with its early statements about its recent computer system crash causing thousands of cancelled flights. First, it said it had experienced a power outage but that was rebutted by local power authorities. Then it said there was a fire, but that small fire seemed not to be the full reason for such a broad-scale failure. Delta appeared to be more worried about minimizing its damage first, only [later] acknowledging the full severity of the situation–during which time social media was ablaze with customer rage and protest.
“Had Chief Executive Ed Bastian’s second video of explanation and apology–issued two days later–been his first, Delta would have been better off. That apology felt somewhat sincere. His earlier one seemed forced, badly edited and still in denial. Yet, even his later statement–’This isn’t who we are’–immediately rang false because furious flyers saw this was exactly who Delta had just been.
“We all know a company in crisis can’t find out all the details immediately, but in this kind of predictable crisis, Delta should have been far more prepared to apologize immediately, communicate what it did know incessantly, over-compensate those disadvantaged from the outset and take full responsibility in a non-trite way–no ‘The buck stops here’ nonsense.
“It needed to stay in the pain longer and explain what it was going to change so it wouldn’t happen again. And it needed to do this in a way that the public would believe them. Delta was far too eager to control the damage of this failure before, during and after it transpired–and in so doing may have exacerbated it.”
To read the full article, CLICK HERE.
Here’s Why Being a Thought Leader Isn’t Just Fluff
Jeffrey Hayzlett, Fortune, August 18, 2016
Thought leadership has been one of the top buzzwords in business for nearly a decade. Yet many seem to write it off as just that — a buzzword, nothing more. When executed properly, thought leadership can help you build your brand. So, if you are interested in taking a thought leadership approach, this article’s author suggests a few things worth considering. […read more]
Intel Reinvents Itself to Stay King in a Changing World
Cade Metz, Wired, August 12, 2016
Intel is bigger than all but 50 other U.S. companies, and that’s because of something called the CPU. For decades, Intel has supplied a majority of the chips that sit at the heart of our personal computers, including desktops as well as laptops. When you use the Internet, you use Intel. But the chip market is now shifting in new directions. And as it shifts, Intel is remaking itself in an effort to stay on top of the heap. […read more]
How To Make Your Voice Sound Better So People Will Actually Listen To You
Laura Vanderkam, Fast Company, August 11, 2016
Listening to some people is a treat. Even if they’re just introducing other speakers, reading passages at a wedding, or addressing a meeting, you want them to keep talking.
Such vocal competence can seem like a natural gift, but talk to top voice-over artists, and you learn that sounding good out loud is a skill like any other. You can get better at it with time. This article shares some ways to improve your vocal tone and delivery so that others will find listening to you to be a pleasant experience. […read more]
You Are An Influencer. Here’s How to Become An Even More Powerful Influencer.
Bill Carmody, Inc., August 7, 2016
Every moment you come into contact with anyone, you are influencing them. How you act, what you say, how you say it and all the non-verbal cues your body throws off determine what impressions you leave on the person you’re interacting with and how they respond to you. To master influence, you need to understand the small things that make a big impact on those around you. […read more]
Six secrets to true originality
Adam Grant and Rik Kirkland, McKinsey & Co., August 2016
Author and professor Adam Grant shares six tips on generating great ideas, including reframing your creative process, not worrying about being too old, and learning how to procrastinate artfully. […read more]
Davia Temin to Talk of Importance of Identifying, Living One’s Legacy
Deborah Trefts, The Chautauquan Daily, July 25, 2016
At 1 p.m. Monday at the Women’s Club, as part of the Chautauqua Professional Women’s Network series, Davia Temin will speak about “Living Your Legacy Every Day, and Having Fun Doing It!” This will be her third CPWN talk since 2013.
Temin said this is one of her best talks ever.
“This one is about the essential. Branding is fun, but on the superficial end of it,” she said. “This is about essence, legacy and living a cohesive, purposed life day in and day out. There’s a reason The Purpose Driven Life is second in sales after the Bible.”
The song in the hit Broadway musical Hamilton — “Who Lives, Who Dies, Who Tells Your Story” — is for her emblematic of what legacy is about. She said everyone has been worried about it, from the ancient Romans to America’s founding fathers to its leaders in the 1950s and the present.
“It has nothing to do with money,” Temin said. “Rather it is about handcrafting the story you leave behind for the world.” […read more]
What Most CEOs Get Wrong About Becoming “Thought Leaders”
John Rampton, Fast Company, July 25, 2016
CEOs and their marketing teams have long taken “thought leadership” to mean penning blog posts and taking speaking gigs—and so it does. But there’s a much wider range of options out there, and the narrow few that most business leaders tend to tackle can make for diminishing returns and a whole lot of similar-looking content. This article reveals how “thought leadership” can be more than just another bland marketing strategy. […read more]
When Transparency Backfires, and How to Prevent It
David De Cremer, Harvard Business Review, July 21, 2016
Sunlight, as the saying goes, is the best disinfectant. And it’s tempting to think that if we just shine a light on wrongdoing, wrongdoing will go away.
It’s never been easier to collect information on what we’re doing and to share that information with the world. But before we open up completely, we should be aware that transparency is not a universal solution — and may even create new problems. […read more]