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Podcasts »
America’s Leadership Crisis: Davia Temin — How Do We Fix It? podcast with host Richard Davies
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Companies: Crisis and Common Ground — Let's Find Common Ground podcast with hosts Richard Davies and Ashley Milne-Tyte.
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Communicating with Authority and Compassion in Crisis or Opportunity — Voice America’s Out of the Comfort Zone with host Wanda Wallace.
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Leading Through Crisis & Chaos — Know the Rules of the Game® Podcast with host Desiree Patno & Special Guest Davia Temin.
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Temps at the Top — Marketplace with Kai Ryssdal.
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You Can Eradicate Sexual Harassment in Your Organization — Monday Morning Radio.
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Leading in a ‘Me Too’ Era
In the era of #MeToo, leaders need to know what to do to prevent the problem in the first place.
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Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.
Following is a list of links to those articles, beginning with the most recent.
Davia Temin to Talk of Importance of Identifying, Living One’s Legacy
Deborah Trefts, The Chautauquan Daily, July 25, 2016
At 1 p.m. Monday at the Women’s Club, as part of the Chautauqua Professional Women’s Network series, Davia Temin will speak about “Living Your Legacy Every Day, and Having Fun Doing It!” This will be her third CPWN talk since 2013.
Temin said this is one of her best talks ever.
“This one is about the essential. Branding is fun, but on the superficial end of it,” she said. “This is about essence, legacy and living a cohesive, purposed life day in and day out. There’s a reason The Purpose Driven Life is second in sales after the Bible.”
The song in the hit Broadway musical Hamilton — “Who Lives, Who Dies, Who Tells Your Story” — is for her emblematic of what legacy is about. She said everyone has been worried about it, from the ancient Romans to America’s founding fathers to its leaders in the 1950s and the present.
“It has nothing to do with money,” Temin said. “Rather it is about handcrafting the story you leave behind for the world.” […read more]
Women-Only Poker Tournament a Bet on Career Advancement
Louise Dewast, ABC News, July 11, 2016
Davia Temin was one of 55 CEOs, entrepreneurs, artists and businesswomen from various industries invited to play at a women-only poker tournament in London last month. The event was organized by Heidi Messer, a New York entrepreneur and investor who first launched the tournament in her Manhattan apartment a couple of years ago.
Messer saw the power in the unspoken connection between powerful men in business — created through golf, fraternities or sporting events — and decided it was time for women to have the same. […read more]
Crisis of the Week: Signet Confronts Diamond Debacle
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, June 13, 2016
The crisis this week involves Signet Jewelers, which is battling allegations employees substituted premium diamonds with cheaper, man-made substitutes. The company’s stock price declined following the reports.
Signet—which owns national jewelry-store brands Jared, Kay Jewelers and Zales—issued a statement strongly refuting the allegations. “Signet Jewelers’ entire team culture is directed toward ensuring that we earn and maintain customer trust,” the company said. “Incidents of misconduct, which are exceedingly rare, are dealt with swiftly and appropriately.”
Using only the statement issued by the company, the experts break down the effectiveness of its communications, highlighting what’s good about its messaging and tone and delivery, and what’s not so good. How should the company proceed?
Davia Temin, chief executive, Temin and Co.: “Disparagement of a company’s reputation these days can come from all sides, including Wall Street and social media. Signet has just experienced incoming on both fronts, with Wall Street’s questioning of its credit business far more worrisome, as it appears to have some validity and can affect share price valuation immediately, necessitating real business-model changes. It is very difficult to respond publicly to such a situation, as it is changing rapidly, and one can never make assertions that might need to be taken back later, as more information comes to light. Signet has done what it can, so far, although a more fulsome statement will have to be forthcoming at some point.
“As to attacks on social media regarding gem swapping, Signet has done many things quite right in its response, but it just did not go far enough and was not quite as earnest as it could have been in my opinion. The statement it issued was comprehensive, specific and acknowledged what consumers are looking for when buying a diamond. Wisely, it did not mention the specific allegations against it until the second paragraph. I might not have mentioned them at all. Moreover, I would not have relied on trite phrases that, when used, serve to fuel disbelief because they are so trite, such as ‘take seriously,’ ‘earn trust,’ etc.
“Trust is a hard thing to claim you have earned: You earn it or you don’t. Signet says rightly it ‘seeks’ to earn trust, which speaks to its intent, and that is good. But what it does not do is speak to the specifics of whether there is any merit in the reports of its detractors, and what it has done about it. It needs that one element added to its proclamations of good intent to be really believable, and not to be viewed as press release double-speak.
To read the full article, CLICK HERE.
Should Boards Foster Customer-Centricity?
Tony Chapelle, Agenda, June 13, 2016
Many corporate executives and board directors advocate the benefits of the corporate organizational structure known as customer centricity. Rather than organizing a business into product or regional units, about 30% of Fortune 500 companies have set themselves up according to customer segments.
Recently, panelists at the global conference for the WomenCorporateDirectors Foundation discussed the concepts of centricity, customer satisfaction, marketing, loyalty and retention.
Davia Temin, a strategy and reputation consultant and CEO of Temin and Company in New York, says there aren’t many alternatives to being customer-centric in the long run. “It used to be that whether you [just] paid lip service to customer service was between you and the customer,” she says. “But today, when someone walks out of your store and has a bad experience, they can go to Twitter, Facebook or Yik Yak. So the board’s governance muscles have to get strengthened around the customer service experience because it’s a reputational opportunity, but also risk.” […read more]
The Morning Risk Report: A Crisis Plan Only Takes You So Far
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, May 10, 2016
Every organization needs a crisis-response plan, but those plans won’t address every situation, while the time to put out a proper response continues to shrink given the growing role social play plays in disseminating news.
So, Johnson & Johnson Corp. is still held up as gold standard for crisis response for the way it handled a nationwide Tylenol recall in 1982, but if the company took three days to respond today it would be roundly criticized, said Davia Temin, chief executive of crisis management firm Temin and Co. “Now, they would be lucky to have five minutes,” she said last week at the Women Corporate Directors conference. “You need a crisis plan, but it would be a huge mistake to think you will follow it.” […read more]
Educating boards
Larry Jaffe, SC Magazine, May 2, 2016
C-suites and boards of directors are increasing their knowledge of IT security risks and needs – before a breach happens. Larry Jaffee reports.
Cybersecurity clearly falls under board-level governance and oversight, notes Davia Temin, CEO of Temin and Company. Boards have rapidly adopted cybersecurity as an issue because they’ve seen the potential for trouble quickly.
However, not all boards have incorporated cybersecurity into their annual plans or oversight activities. The good news is that more and more are leaning in that direction after reading about high-profile breaches in the news. “It’s a very popular topic on the governance speaking circuit,” Temin adds. […read more]
Crisis of the Week: NFL Goes for Knockout Against New York Times
Ben DiPietro, The Wall Street Journal’s Risk & Compliance Journal, April 4, 2016
Crisis of the Week jumps into the fight between the National Football League and the New York Times, looking at how the NFL responded to a story alleging the league under-counted the number of players who had suffered concussions.
Using only the comments made by the NFL, the experts evaluated how well the league has done so far in defending itself, and spelled out how it should proceed.
“If the NFL would not go on the offense in its own defense, who would?” says Davia Temin. “Its response to the NYT is testosterone-driven, using every play in the reputation defense playbook and originating a few more. It also ups the ante, and may not help them in the long run.” […read more]
The trust question: Can Barclays Bank rebuild the brand?
Barbara Kimmel, The FCPA Blog, March 17, 2016
Jes Staley is the newly appointed American CEO of the beleaguered British Barclays Bank. He recently said, “I do believe that trust is returning to our institution. But we will never rest, we are never done. We have to focus on building that trust every day.”
We asked our Trust Alliance members to weigh in on the steps Barclays new American CEO should take to build trust and ethics.
Davia Temin, a leading reputation and crisis response consultant, said, “Rebuilding trust in financial institutions is a complex algorithm that can test the skills of the best financial engineering ‘rocket scientist.’ Far from simply making a pronouncement of one’s intent (although that can be the first step), the organization needs to first deconstruct all the elements that went into building trust in their particular firm in the first place, analyze all the things that went wrong, and then construct a plan to overcorrect the breaches. Because simply fixing them will not rebuild trust, it will only, maybe, stop the erosion. But this is seriously hard work.” […read more]
New speakers and sessions added RegentAtlantic Wall Street Women Forum® 2016, Shifting Gears on Your Journey
RegentAtlantic Press Release, March 8, 2016
Jane Newton announced the full agenda for the 7th Annual RegentAtlantic Wall Street Women Forum to be held on Tuesday, April 5, 2016 from 2pm-7pm. Headlining the invitation-only event will be luminary keynotes, Suni Harford, Head of Markets, North America, Citigroup, and Ina Drew, Independent Consultant and Retired Chief Investment Officer, JPMorgan Chase.
Davia Temin, President and CEO, Temin and Company, will moderate Leveraging the Power of Your Personal Brand, with panelists Jenifer Schweitzer Brooks, Chief Marketing Officer, Golub Capital, and Erika Irish Brown, Global Head of Diversity & Inclusion, Bloomberg LP.
The invitation-only Forum was launched in 2010 and today is one of the most sought after events for senior-level women on Wall Street. […read more]
Crisis management in food retail
Food Marketing Institute and Oliver Wyman, Boardroom, March 2016
Anticipated or not, when a crisis strikes a company, CEOs must be prepared to respond immediately in order to lead their organizations through a potentially catastrophic event. Within the last 5 years alone, the food industry has been at risk for a wide spectrum of crises, including E. coli and norovirus outbreaks in fresh food, cybercrime such as high-tech SQL injection attacks aimed to steal customer data, natural disasters, and traditional and social media public relations disasters. While there are certainly aspects of a crisis response that can be planned in advance, each incident inevitably requires a unique approach.
In many crisis situations, the reputation of a company hangs in the balance and can literally vanish overnight if the crisis is not addressed immediately and correctly. The expansion of social media in recent years has exacerbated this trend, bringing widespread, factually incorrect, and damaging attention to issues such “pink slime” and the presence of horse meat in beef products. These issues have gone viral and, in some cases, pushed companies to the brink of bankruptcy. Interestingly, reputation is rarely the top priority identified by a crisis incident response team. However, given how quickly exaggerations and mistruths spread, reputation does need to remain top-of-mind for every executive in a crisis. […read more]
Podcasts »
Leading Through Crisis & Chaos
Know the Rules of the Game® Podcast: with host Desiree Patno & Special Guest Davia Temin.
To listen, Click Here.
Temps at the Top — Marketplace with Kai Ryssdal
To listen, Click Here.
You Can Eradicate Sexual Harassment in Your Organization — Monday Morning Radio
To listen, Click Here.
...more »