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“At last someone is finally modeling what great customer care looks like in the new, hyper-connected era. Tesla’s reaction to the seat belt connection problem found in one car in Europe could be called an overreaction by many. But what Tesla is...
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Based upon the statements and actions taken by United Continential Holdings Inc., the experts were asked to gauge how well they handled the crisis. “‘By the book,’ is how United Airlines said it conducted its investigation of former CEO Jeff Smisek,...
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The actions taken by Toshiba in the wake of the fallout of an accounting scandal that saw them overstate earnings by more than $1.2 billion over seven years escalated last week when they announced the resignation of Chief Executive and board Vice Chairman Hisao Tanaka...
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“I am going to ask you to throw away every rule of crisis management you have ever known, as we explore how cybercrime is rewriting the crisis management rule book,” said Davia Temin in the opening of her keynote address at the Unintended Consequences:...
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Davia spoke at the Executive Women’s Forum’s “Unintended Consequences: Impacts of IoT & Big Data” event on June 22nd on Crisis Strategies. 69% of US executives worry that cyber threats will impact their companies’ growth....
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Experts were asked to weigh in on how well FriendFinder Networks has responded to the crisis, where its response has fallen short, and what the company can do at this point. “[T]he owners of the site have made every crisis management mistake in the...
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