“At last someone is finally modeling what great customer care looks like in the new, hyper-connected era. Tesla’s reaction to the seat belt connection problem found in one car in Europe could be called an overreaction by many. But what Tesla is really doing is setting a new–and much needed–standard for addressing product failures and recalls, especially in the automotive industry,” says Davia Temin. — The Wall Street Journal’s Risk & Compliance Journal […read more]