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Temin and Co.

In the News

Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.

Following is a list of links to those articles, beginning with the most recent.

How to Protect Corporate Brands Around the World

T&C Press Release, Bloomberg Businessweek, April 22, 2014

"Reputation management for brands and executives takes on new meaning in a global, connected, 25/8 environment," says Davia Temin, CEO of marketing, media, reputation and crisis leadership firm Temin and Company. "Whereas one misstep by a brand half a world away used to be containable, today reputational damage is instant, hard to control, and globally open to comment and rebuke. We all have stories of cultural brand missteps, but today the stakes are far higher when brands appear culturally insensitive or worse."

Ms. Temin will speak at the Dow Jones Global Compliance Symposium today, April 22, on a panel titled "How to Protect Corporate Brands Around the World." Moderating the panel will be Nick Elliott, editor of The Wall Street Journal's Risk & Compliance Journal. The panelists will discuss why "multinationals should be concerned about their reputations in emerging economies as those nations become sources of demand as well as supply. What are the pitfalls and how should companies approach local-country reputational management?" [ more]

GM Faces More Tests as Documents Show Culture of Denial

Jeff Green and Tim Higgins, Bloomberg, April 14, 2014

The hundreds of pages of documents released by lawmakers last week shed new light on General Motors Co. (GM)'s more than decade-long failure to respond to auto-safety complaints, underscoring the struggle ahead for Chief Executive Officer Mary Barra as she seeks to refocus on the company's new fleet of cars.

The CEO, who has spent most of her three months as the first female leader of a major automaker dealing with fallout from the recall, still awaits two key internal reports that will examine how to compensate victims and assess blame.

Barra's ability to lead the automaker out of the recall morass, which has already cut profit by $1.3 billion, will be predicated on the GM lifer remaining above the fray and inculpable for the practices she's trying to root out and eliminate. Davia Temin says Barra has to be ready for a marathon crisis and shouldn't expect any relief soon. [ more]

Barra's review, from those who've been on hot seat

Amy Haimerl, Crain's Detroit Business, April 6, 2014

As General Motors Co. CEO Mary Barra faced congressional panels last week, she may well have felt like it was a firing squad.

The members of the House Energy and Commerce Committee's oversight panel grilled her, demanding answers — now! — about why it took the automaker more than a decade to recall 2.6 million vehicles over a faulty ignition switch that has been linked to 13 deaths.

"Unless you've been in front of Congress, you don't now how grueling it can be," said Davia Temin, who owns New York City-based crisis management firm Temin and Co. Inc. "It is a spectacle beyond all spectacles. You might as well be in a Roman coliseum." [ more]

Barra Seeks to Distance GM From Old Cost-First Culture

Tim Higgins, Jeff Green and Jeff Plungis, Bloomberg, April 2, 2014

General Motors Co. Chief Executive Officer Mary Barra pushed yesterday to separate herself from an old GM that weighed the costs of improved safety, insisting she's the face of a new GM that puts customers first.

In more than two hours of testimony that was long on apologies and short on detailed answers, Barra assured members of the House Energy and Commerce Committee she'd find out why the automaker took more than a decade to recall 2.6 million cars for faulty ignition switches linked to 13 deaths.

Davia Temin is quoted regarding Barra's lack of awareness of the safety issues. [ more]

GM Seen Needing $3 Billion Fund to Address Ignition-Flaw Deaths

Jeff Green, Bloomberg Businessweek, March 28, 2014

General Motors Co. will probably create a fund of as much as $3 billion to pay claims associated with an ignition-switch flaw the automaker said is linked to the deaths of 12 people, a Barclays analyst wrote this week. GM will probably create the fund even though the automaker is shielded, under its July 2009 U.S.-backed bankruptcy reorganization, from liabilities of the old GM, which sold the cars. Davia Temin is quoted on GM's latest response to the crisis. [ more]

Christie's $1 million spin-control bridge report

Dustin Racioppi, USA Today, March 27, 2014

For a pricey admission, New Jersey taxpayers now have a front-row seat to Gov. Chris Christie's national rehab from scandal. After three months of press-dodging and largely evading public questions on the George Washington Bridge lane closures, the politically hobbled governor finally gets to tell his side of the saga, and on his own terms. The cost to state taxpayers: $1 million.

Davia Temin, who runs a crisis-management company in New York, said Christie should have ordered an investigation into the lane closure and he should have released the findings of the investigation shortly after it concluded. [ more]

GM’s Barra Showing Compassion Contrasts With Mishandlers

Matt Townsend, Bloomberg, March 20, 2014

GM CEO Mary Barra took a critical step this week in framing herself as a compassionate leader, invoking the fact she's a mother as she said she was sorry for the lives lost in accidents linked to a defect that spurred the recall of 1.6 million cars. It was in stark contrast to the seemingly unempathetic response by Hayward to the Gulf of Mexico oil spill when he was BP Plc (BP)'s CEO and declared "I'd like to have my life back" amid the unfolding crisis.

Her next step, according to Davia Temin who shares her thoughts on GM's latest crisis, is "to shift into action mode or at least into making statements about what she'll do to right what's wrong." [ more]

GM’s Barra Saying Sorry Seeks to Limit Fallout on Recall

Jeff Green, Bloomberg, March 19, 2014

General Motors Co. Chief Executive Officer Mary Barra apologized for the lives lost in accidents linked to an ignition defect and pledged an aggressive probe into why a recall took so long, in her boldest effort yet to limit damage from safety lapses at the largest U.S. automaker. Her apology is just the start, says Davia Temin. "She will be judged on how she handles the next 95 percent of it." [ more]


Steve Viuker, Banking New York, March 5, 2014

The massive credit and debit card breach at Target over the 2013 holiday season was only the largest of almost two dozen similar data breaches over the past year alone. But it's the one that finally got the attention of both the banking and the merchant world to focus on the costs and consequences of a massive payment system that's vulnerable to smart teenagers and the lack of vigilance on the part of employees and vendors. Davia Temin shares her thoughts on the matter and what the solution to this "form of financial terrorism" might be. [ more]

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