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Temin and Co.

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"Tyson Finds Itself in Game of Reputation Chicken" 

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"Delta Grounded After Computer Crash" 

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"Signet Confronts Diamond Debacles" 

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"NFL Goes for Knockout Against New York Times" 

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"OSI Fights Back In China" 

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"Tesla Slams the Brakes on Seat Belt Problem" 

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"United Airlines Faces Turbulence Amid Federal Probe" 

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 "Accounting Problems Hobble Toshiba" 

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 "Kiss-and-Tell Fears After Adult Friend Finder Breach" 

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"Ice Cream Recall Snags Blue Bell" 

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"Williams, NBC Between Iraq and a Hard Place" 

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"Sometimes You Feel Like a Nut" 

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"How Well Did Tesco Account for Itself?" 

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In the News

Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.

Following is a list of links to those articles, beginning with the most recent.

Forging Thought Leadership into a Titanium-Strong Marketing Tool

Dean Rotbart, Monday Morning Radio, March 23, 2015

This week on Monday Morning Radio, Davia Temin tells listeners how to forge thought leadership and reputation management into titanium-strong marketing tools – both for yourself, and for your company or products.

Davia is interviewed by Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver. [...read more]

To listen to the interview, CLICK HERE.

To download the podcast from iTunes, CLICK HERE.

Think that email is private? Think again -- then think some more

Anna Robaton, CBS MoneyWatch, October 24, 2016

Email hacks have apparently become the new normal. Just over the last several months, hackers have leaked emails belonging to several highly influential people. The hacked emails, some containing embarrassing tidbits, have been a major theme in the presidential campaign.

The recent spate of public-figure hacks also serves as a reminder to think twice about what you write in your emails, said Davia Temin, an executive coach and crisis manager who has worked with victims of hacks.

Many business and government leaders, she said, have long known that they shouldn't expect privacy with regard to email, which can be subpoenaed in lawsuits or government investigations or land in the wrong hands through forwarding.

"Folks who are in high levels of leadership within corporations or other organizations pretty much know intellectually that they should never put in an email something they wouldn't want" covered by the media, said Temin. She noted, though, that many still find it difficult to censor themselves. [...read more]

Crisis of the Week: Tyson Finds Itself in Game of Reputation Chicken

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, October 19, 2016

Food processor Tyson Foods Inc. takes crisis center stage after being accused of rigging poultry prices. Lawsuits filed against Tyson allege the company and other producers engaged in fixing prices for its poultry products, prompting one analyst to issue a report suggesting the issue could become a big problem for Tyson—news that sent the company's stock price lower. Other reports struck a different tone about the company, and the stock rebounded the next week.

Tyson sent out a statement in which it vowed to defend itself against the allegations, saying: "While we don't normally make substantive comments regarding pending litigation, we dispute the allegations in the complaints as well as the speculative conclusions reached by the analyst, and we will defend ourselves in court."

Using the company's statement, the experts break down its response, how well it communicated its message, and what it should do next?

"Tyson Foods felt it had to respond when an industry analyst advising hedge funds issued a report that sent the company's share price into a dive," says Davia Temin. "And probably, to its lawyers, it did seem like a spirited and substantive response–but not really. In reality it was a three-sentence statement that said almost nothing." [...read more]

For Business Leaders, Hacking Attacks Get Personal

Rober McMillan and Rachel Feintzeig, The Wall Street Journal, October 3, 2016

Businesses have spent years fighting off internet intruders bent on stealing corporate secrets. Now, leaders of those businesses must also worry whether hackers will use personal information or private emails to embarrass them or seriously damage the company.

Davia Temin, an executive coach and crisis manager who has worked with victims of hacks, says her clients fret about a Sony-style hack happening to them. Fast-rising executives are particularly worried that a leak could derail their careers, so she advises them to keep their communications bland.

"You can't let your entire personality necessarily come out in your email," she said. [...read more]

Crisis of the Week: Delta Grounded After Computer Crash

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, August 22, 2016

Delta Air Lines finds itself in the crisis spotlight following a power failure that led to a crash of its computer network that prompted the cancellation of more than 1,000 flights on the first day alone, with around 1,000 more flights canceled on the second and third days of the event.

The company's chief executive, Ed Bastian, apologized in a video statement and took full responsibility for the system meltdown, saying in a second video statement the snafu was a one-time event started by a power outage and a small fire. The company provided updates, offered travelers $200 vouchers, waived flight-change fees and put hundreds of fliers up in hotels.

Using the statements made by the airline and the comments of Mr. Bastian, the experts evaluate how well Delta handled this crisis.

"Delta did not improve its reputation for trustworthiness with its early statements about its recent computer system crash causing thousands of cancelled flights," says Davia Temin. "Delta appeared to be more worried about minimizing its damage first, only [later] acknowledging the full severity of the situation–during which time social media was ablaze with customer rage and protest." [...read more]

Davia Temin to Talk of Importance of Identifying, Living One’s Legacy

Deborah Trefts, The Chautauquan Daily, July 25, 2016

At 1 p.m. Monday at the Women's Club, as part of the Chautauqua Professional Women's Network series, Davia Temin will speak about "Living Your Legacy Every Day, and Having Fun Doing It!" This will be her third CPWN talk since 2013.

Temin said this is one of her best talks ever.

"This one is about the essential. Branding is fun, but on the superficial end of it," she said. "This is about essence, legacy and living a cohesive, purposed life day in and day out. There's a reason The Purpose Driven Life is second in sales after the Bible."

The song in the hit Broadway musical Hamilton — "Who Lives, Who Dies, Who Tells Your Story" — is for her emblematic of what legacy is about. She said everyone has been worried about it, from the ancient Romans to America's founding fathers to its leaders in the 1950s and the present.

"It has nothing to do with money," Temin said. "Rather it is about handcrafting the story you leave behind for the world." [...read more]

Women-Only Poker Tournament a Bet on Career Advancement

Louise Dewast, ABC News, July 11, 2016

Davia Temin was one of 55 CEOs, entrepreneurs, artists and businesswomen from various industries invited to play at a women-only poker tournament in London last month. The event was organized by Heidi Messer, a New York entrepreneur and investor who first launched the tournament in her Manhattan apartment a couple of years ago.

Messer saw the power in the unspoken connection between powerful men in business — created through golf, fraternities or sporting events — and decided it was time for women to have the same. [...read more]

Crisis of the Week: Signet Confronts Diamond Debacle

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, June 13, 2016

The crisis this week involves Signet Jewelers, which is battling allegations employees substituted premium diamonds with cheaper, man-made substitutes. Using only the statement issued by the company, the experts break down the effectiveness of its communications, highlighting what's good about its messaging and tone and delivery, and what's not so good.

"Disparagement of a company's reputation these days can come from all sides, including Wall Street and social media. It is very difficult to respond publicly to such a situation, as it is changing rapidly, and one can never make assertions that might need to be taken back later, as more information comes to light. Signet has done what it can, so far, although a more fulsome statement will have to be forthcoming at some point," says Davia Temin. [...read more]

Should Boards Foster Customer-Centricity?

Tony Chapelle, Agenda, June 13, 2016

Many corporate executives and board directors advocate the benefits of the corporate organizational structure known as customer centricity. Rather than organizing a business into product or regional units, about 30% of Fortune 500 companies have set themselves up according to customer segments.

Recently, panelists at the global conference for the WomenCorporateDirectors Foundation discussed the concepts of centricity, customer satisfaction, marketing, loyalty and retention.

Davia Temin, a strategy and reputation consultant and CEO of Temin and Company in New York, says there aren't many alternatives to being customer-centric in the long run. "It used to be that whether you [just] paid lip service to customer service was between you and the customer," she says. "But today, when someone walks out of your store and has a bad experience, they can go to Twitter, Facebook or Yik Yak. So the board's governance muscles have to get strengthened around the customer service experience because it's a reputational opportunity, but also risk." [...read more]

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