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Temin and Co.


"Qualcomm Chips Away at South Korea Probe" 

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"Tyson Finds Itself in Game of Reputation Chicken" 

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"Delta Grounded After Computer Crash" 

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"Signet Confronts Diamond Debacles" 

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"NFL Goes for Knockout Against New York Times" 

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"OSI Fights Back In China" 

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"Tesla Slams the Brakes on Seat Belt Problem" 

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"United Airlines Faces Turbulence Amid Federal Probe" 

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 "Accounting Problems Hobble Toshiba" 

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 "Kiss-and-Tell Fears After Adult Friend Finder Breach" 

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"Ice Cream Recall Snags Blue Bell" 

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"Williams, NBC Between Iraq and a Hard Place" 

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"Sometimes You Feel Like a Nut" 

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"How Well Did Tesco Account for Itself?" 

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In the News

Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.

Following is a list of links to those articles, beginning with the most recent.

Crisis of the Week: Qualcomm Chips Away at South Korea Probe

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, January 9, 2017

Chip maker Qualcomm Inc. takes crisis center stage this week after a regulator in South Korea said it would fine the company $853 million for alleged antitrust violations related to its patent-licensing business.

Qualcomm denounced the decision by the Korea Fair Trade Commission, calling it "inconsistent with the facts and the law" and vowing to appeal. "For decades, Qualcomm has worked hand in hand with Korean companies to foster the growth of the wireless Internet," the company said in a statement. "Qualcomm's technology and its business model have helped those companies grow into global leaders in the wireless industry. This decision ignores that win-win relationship."

The experts evaluate how well the company is handling this crisis.

"Qualcomm's press release response to the ruling of the Korea Fair Trade Commission threaded the needle very well. The communication had a number of goals: to respond to the markets and investment community, to put Korea on public notice that it will appeal and begin to frame the elements of that appeal while trying to not antagonize the Korean government or the court, since Qualcomm is relying on the court's favorable hearing of the appeal," says Davia Temin. "Will it win the day? Yet to tell, but the response is thoughtful, strategic and understatedly persuasive." [ more]

Tackling Disruption and Convergence in 2017

Tony Chapelle, Agenda, January 9, 2017

The Center for Board Matters at accounting and management consulting firm EY has identified six main priorities that corporate boards are likely to focus upon in 2017. However, one of those topics, dealing with disruption and convergence, is perhaps the most vexing of problems boards will deal with this year, so Agenda has called on a group of experts to address this challenge. We asked one director and a handful of corporate governance experts to distill and offer advice on how boards can help their managers develop and implement competitive and effective strategies while the world bombards them with disruption and convergence.

Davia Temin, CEO of strategy and communications consulting firm Temin and Company, says boards need to pay attention to the evolution of convergence.

For example, almost all corporations have had departments or silos that traditionally focused on cyber security and risk management. They've also had traditional marketing departments. But now, the ability of a law firm or an online retailer to send and receive information securely has itself become a marketing issue. If clients don't have assurances that a company has certifications or other indications of top-notch Internet protection, they may not use a company's services or products.

More broadly, Temin says, with mainstream news and social media converging, it's going to be important for boards to ensure that regular news is clearly differentiated from simple opinion.

In order for directors to get out in front of disruption scenarios, she says, "the board really needs to assure that the company strategy factors in all possible disruptions that they know of right now when it comes to products, to the business environment, to the business model and to consumer audiences." [ more]

Four Years of Living Dangerously: CEOs Brace for the Trump Era

Matt Townsend, Bloomberg Technology, December 19, 2016

As president-elect, Donald Trump is pro-business and a champion of corporate tax cuts. And anti-free trade and a big-company bully.

That's a disorienting mix for chief executive officers trying to suss out whether Trump in the White House will be a blessing or bad luck. Planning ahead's no easy task when the next commander in chief is a guy with a hair-trigger Twitter finger who touts policies that could both help and hurt U.S. companies.

"It will be a fascinating experience to see how things that have worked inside global organizations translate to the political arena," said Davia Temin, founder of the crisis-management company Temin & Co.

For all that, the victim of a Twitter pounce must be careful, she said. "Never start a press war with someone who can outgun you." [ more]

Donald Trump just tweeted about you -- what do you do?

Cory Schouten, CBS MoneyWatch, December 9, 2016

A high-profile dustup this week between Boeing CEO Dennis Muilenburg and President-elect Donald Trump has left corporate board members and CEOs on edge.

Shortly after news emerged that Muilenburg had questioned Trump's stance on trade in a speech in Chicago, the president-elect fired back with tweets threatening to cancel the company's contract to build two new Air Force One jets. Boeing's stock fell but eventually recovered after the CEO and Mr. Trump made nice on a phone call. (Boeing also pledged $1 million toward the inauguration festivities.)

The exchange was a cautionary tale for business leaders who are accustomed to a certain way of interacting with political leaders, said Davia B. Temin, president and CEO of a boutique management consultancy focusing on crisis and reputation management.

Temin, who advises several industrial, biotech and financial firms, including Fortune 500 companies, talked with CBS MoneyWatch about the implications of the Trump-Muilenburg exchange. [ more]

Forging Thought Leadership into a Titanium-Strong Marketing Tool

Dean Rotbart, Monday Morning Radio, March 23, 2015

This week on Monday Morning Radio, Davia Temin tells listeners how to forge thought leadership and reputation management into titanium-strong marketing tools – both for yourself, and for your company or products.

Davia is interviewed by Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver. [ more]

To listen to the interview, CLICK HERE.

To download the podcast from iTunes, CLICK HERE.

Think that email is private? Think again -- then think some more

Anna Robaton, CBS MoneyWatch, October 24, 2016

Email hacks have apparently become the new normal. Just over the last several months, hackers have leaked emails belonging to several highly influential people. The hacked emails, some containing embarrassing tidbits, have been a major theme in the presidential campaign.

The recent spate of public-figure hacks also serves as a reminder to think twice about what you write in your emails, said Davia Temin, an executive coach and crisis manager who has worked with victims of hacks.

Many business and government leaders, she said, have long known that they shouldn't expect privacy with regard to email, which can be subpoenaed in lawsuits or government investigations or land in the wrong hands through forwarding.

"Folks who are in high levels of leadership within corporations or other organizations pretty much know intellectually that they should never put in an email something they wouldn't want" covered by the media, said Temin. She noted, though, that many still find it difficult to censor themselves. [ more]

Crisis of the Week: Tyson Finds Itself in Game of Reputation Chicken

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, October 19, 2016

Food processor Tyson Foods Inc. takes crisis center stage after being accused of rigging poultry prices. Lawsuits filed against Tyson allege the company and other producers engaged in fixing prices for its poultry products, prompting one analyst to issue a report suggesting the issue could become a big problem for Tyson—news that sent the company's stock price lower. Other reports struck a different tone about the company, and the stock rebounded the next week.

Tyson sent out a statement in which it vowed to defend itself against the allegations, saying: "While we don't normally make substantive comments regarding pending litigation, we dispute the allegations in the complaints as well as the speculative conclusions reached by the analyst, and we will defend ourselves in court."

Using the company's statement, the experts break down its response, how well it communicated its message, and what it should do next?

"Tyson Foods felt it had to respond when an industry analyst advising hedge funds issued a report that sent the company's share price into a dive," says Davia Temin. "And probably, to its lawyers, it did seem like a spirited and substantive response–but not really. In reality it was a three-sentence statement that said almost nothing." [ more]

For Business Leaders, Hacking Attacks Get Personal

Rober McMillan and Rachel Feintzeig, The Wall Street Journal, October 3, 2016

Businesses have spent years fighting off internet intruders bent on stealing corporate secrets. Now, leaders of those businesses must also worry whether hackers will use personal information or private emails to embarrass them or seriously damage the company.

Davia Temin, an executive coach and crisis manager who has worked with victims of hacks, says her clients fret about a Sony-style hack happening to them. Fast-rising executives are particularly worried that a leak could derail their careers, so she advises them to keep their communications bland.

"You can't let your entire personality necessarily come out in your email," she said. [ more]

Crisis of the Week: Delta Grounded After Computer Crash

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, August 22, 2016

Delta Air Lines finds itself in the crisis spotlight following a power failure that led to a crash of its computer network that prompted the cancellation of more than 1,000 flights on the first day alone, with around 1,000 more flights canceled on the second and third days of the event.

The company's chief executive, Ed Bastian, apologized in a video statement and took full responsibility for the system meltdown, saying in a second video statement the snafu was a one-time event started by a power outage and a small fire. The company provided updates, offered travelers $200 vouchers, waived flight-change fees and put hundreds of fliers up in hotels.

Using the statements made by the airline and the comments of Mr. Bastian, the experts evaluate how well Delta handled this crisis.

"Delta did not improve its reputation for trustworthiness with its early statements about its recent computer system crash causing thousands of cancelled flights," says Davia Temin. "Delta appeared to be more worried about minimizing its damage first, only [later] acknowledging the full severity of the situation–during which time social media was ablaze with customer rage and protest." [ more]

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