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Temin and Co.

In the News

Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.

Following is a list of links to those articles, beginning with the most recent.

Dealing with a data breach or hacker crisis

Doug Barney, GFI Blog, August 5, 2015

Data breaches are getting worse and more expensive every day and it often takes far too long to clean up the mess. Recently the media was inundated with cases of big brands being hacked and millions of personal records were affected. Websites like AdultFinder and Ashley Madison are just two of these high profile cases, and apart from the immeasurable damage such breaches can have on customers, they also deal a big blow to the brand's reputation.

In the worst of cases, the breach isn't discovered, even if the data is being put to criminal or evil use right under an organization's nose. Part of the problem, according to a crisis management consultant at the conference Unintended Consequences: Impacts of the Internet of Things (IoT) & Big Data is that many companies tackle these events all wrong.

"I am going to ask you to throw away every rule of crisis management you have ever known, as we explore how cybercrime is rewriting the crisis management rule book," said Davia Temin, CEO of Temin and Company in the conference's keynote address. [ more]

Crisis of the Week: Accounting Problems Hobble Toshiba

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, July 27, 2015

The crisis this week involves the actions taken by Toshiba Corp. in the wake of an accounting scandal that saw the company overstate earnings by more than $1.2 billion over seven years. The fallout from the scandal escalated last week, when the company announced the resignation of Chief Executive and board Vice Chairman Hisao Tanaka and a reorganization of its board in which half the members are stepping down. A report from the company into the overstatement said its three most recent CEOs all played roles in inflating the company's operating profit.

Looking only at the statements of company officials, and the actions taken in removing the CEO and reshuffling the board, we asked the crisis management experts how well has the company handled this crisis? Where has it done particularly well? Where has it fallen short? What should it do next?

Davia Temin responds: "It is extraordinarily difficult for a company to buck its own tradition and culture. Japanese companies have always been opaque and less than communicative, and are not known for admitting to misdeeds until they are absolutely forced to–and sometimes not even then. Much pain could have been avoided had they owned up to their problems quickly, rather than doubled down through denial." [ more]

Crisis manager, executive coach Temin to discuss resilience, bouncing back

Deborah Trefts, The Daily Chautauquan, July 13, 2015

Some people take life's curveballs and crises in stride; they handle adversity remarkably well. Others take longer — or seem unable — to move on. They get stuck or fall apart.

"Nobody gets out of this life unscathed," said Davia Temin, a global reputation strategist, crisis manager and executive coach.

At 1 p.m. today at the Chautauqua Women's Club House, Temin will give a talk titled "Resilience: Bouncing Back from Life's Slings and Arrows," as part of the Chautauqua Professional Women's Network series. It will include new research about what people can do to influence their reaction to fate. [ more]

Most Companies Approach Crisis Management in ‘All the Wrong Ways’

Tara Seals, Infosecurity Magazine, June 23, 2015

More than two-thirds of US executives are worried that cyber-threats will impact their company's growth, but it is probable that companies are preparing for the inevitable business and reputational hits of a cyber-attack in all the wrong ways.

"Traditional crisis management techniques may be time-honored, but often they are static, formulaic and constrained—simply not adequate for the dynamic, nuanced, multi-faceted and ubiquitous nature of cybercrimes today," said reputation and crisis strategist Davia Temin, CEO of Temin and Co. "In reality, cyber-crisis management is a combination of crisis management, and emergency and terrorist response, which necessitates internal and external cooperation and communication of an unprecedented nature.

As such, it straddles the line between enterprise risk management, business continuity, emergency response, reputation management and corporate governance, she added—a fact that too few organizations embrace. [ more]

Crisis of the Week: Kiss-and-Tell Fears After Adult Friend Finder Breach

Ben DiPietro, The Wall Street Journal, June 1, 2015

The crisis this week is the one involving Adult Friend Finder, the hookup dating site that suffered a data breach that exposed its users' sexual secrets. Among the data allegedly stolen were details about the sexual preferences of the site's members, including whether they were married. The U.K. television station that broke the story said it found a database of 3.9 million site members on a hacker forum.

The company that runs the site, FriendFinder Networks Inc., last week issued a statement saying it was investigating the reports, taking steps to protect members' information, had hired a data security firm and was working with law enforcement agencies. It wouldn't confirm the full scope of the breach until its investigation was completed, but said there was no evidence of financial information or passwords being compromised.

Looking at the company's statement and its actions to date, how well has it responded to this crisis? Where is its response falling short? What more can the company do at this point?

Davia Temin, president and CEO, Temin and Co.: "This is crisis management at the shadow fringe of commerce. While pornography, and other businesses involved in sex trade such as Adult Friend Finder, have always been the 'early adopters' of new Internet and social media technologies, they are woefully late to the game of crisis management. For a site that one tech expert calls 'one of the most heavily-trafficked websites in the world,' and that collects some of the most private and potentially embarrassing data in the world, the owners of the site have made every crisis management mistake in the book regarding cyber data breaches." [ more]

Cool in a crisis: Breach response

Larry Jaffee, SC Magazine, February 2, 2015

Data on 70 million customers stolen, 76 million accounts affected, 44 lawsuits filed, 1.1 million customers exposed, 7 million business accounts compromised. That's just some of the alarming damage done by data breaches at Target, Home Depot, Nieman-Marcus and JPMorgan Chase in 2014. And the fallout didn't stop at those numbers. The year that can be viewed as the one where IT security finally got taken much more seriously by upper management was also characterized by C-suite shake-ups, security department reorganizations, lawsuits, high-level pink slips, disappointing financials and plummeting customer confidence. In other words, data breaches caught the attention of, well, the world – as did the way they were (and were not) handled.

But it was the revelation before Thanksgiving when Sony Pictures was crippled by a breach that derailed the company's operations for a full week that eclipsed other major hacks, and served as a lesson to Corporate America on how not to handle crisis communications by bungling relations with key stakeholders (e.g., employees, former employees, creative talent, theater owners) and damaging reputation nearly every step of the way.

The consensus of our experts it that it behooves organizations to have top management, legal, IT security and PR work together on a message that strikes the proper balance.

Davia Temin, a marketing, media and reputation strategist, crisis manager and CEO of Temin and Company, a boutique management consultancy focused on reputation and crisis management, says technology experts often urge delaying the initial announcement until the security folks have had time to learn more and maybe try to trace the culprit. "But that's at odds with the public wanting to know the minute that their information may have been compromised." [ more]

Women Can Learn as Much From Competent Women as Men

Carol Hymowitz, BloombergBusiness, May 7, 2015

When Frontier Communications then-Chief Executive Officer Maggie Wilderotter sought to make a big acquisition last year, she reached out to some of the best dealmakers she knew. That was to be expected—her intended prey would double the size of the telecommunications company. The bigger surprise was that all her major players in the deal wear skirts.

Like Wilderotter, many women who've reached top management are doing deals together or recruiting and recommending one another for jobs, consulting work, and boardroom seats. Davia Temin, a former GE Capital top executive who runs the crisis management consultant firm Temin and Company has met clients through the Women's Forum of New York, which has an invitation-only membership of more than 450 executives and professionals, and belongs to advocacy groups including the Women's Forum and WomenCorporateDirectors.

"Groups that used to be a refuge" where women could commiserate about their isolation in male-dominated workplaces "have become a destination," she says. [ more]

Best of BankThink 2014: Readers' Choice

American Banker, December 26, 2014

American Banker shares the 10 most popular BankThink articles of 2014, based on audience page views. "Women and Power: Seven Ways Successful Women Survive," an article authored by Davia Temin, chief executive of New York management consultancy Temin and Co., comes in at number nine.

"Research suggests that women in leadership positions are most successful when they develop flexible management styles and pay attention to some uncomfortable truths in today's workplace." [ more]

Crisis of the Week: Ice Cream Recall Snags Blue Bell

Ben DiPietro, The Wall Street Journal, April 14, 2015

This week's Crisis of the Week takes a look at Blue Bell Creameries L.P. and how it is handling a recall of ice cream products linked to a listeria outbreak. Three people died in Kansas, and while health officials in Kansas say listeriosis didn't cause the deaths, they said the tainted ice cream products might have been a contributing factor. Illnesses linked to the tainted ice cream products also were reported in Texas.

The company has issued three product recalls, temporarily shut down the plant where the products were being made, and the chief executive issued a statement apologizing and saying the company is working with federal inspectors as they conduct their investigation. The crisis experts evaluated the company's actions and statements for how effective they were in assuring customers and telling the company's side of the story.

Davia B. Temin, president and CEO, Temin and Co.: "From all their public actions, it does not look as if Blue Bell has sided with their customers–only themselves–breaking a cardinal rule of crisis management." [ more]

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