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Temin and Co.

In the News

Temin and Company is often quoted in print, broadcast and social media on topical issues as well as industry trends.

Following is a list of links to those articles, beginning with the most recent.

Crisis of the Week: Ice Cream Recall Snags Blue Bell

Ben DiPietro, The Wall Street Journal, April 14, 2015

This week's Crisis of the Week takes a look at Blue Bell Creameries L.P. and how it is handling a recall of ice cream products linked to a listeria outbreak. Three people died in Kansas, and while health officials in Kansas say listeriosis didn't cause the deaths, they said the tainted ice cream products might have been a contributing factor. Illnesses linked to the tainted ice cream products also were reported in Texas.

The company has issued three product recalls, temporarily shut down the plant where the products were being made, and the chief executive issued a statement apologizing and saying the company is working with federal inspectors as they conduct their investigation. The crisis experts evaluated the company's actions and statements for how effective they were in assuring customers and telling the company's side of the story.

Davia B. Temin, president and CEO, Temin and Co.: "From all their public actions, it does not look as if Blue Bell has sided with their customers–only themselves–breaking a cardinal rule of crisis management." [...read more]

Lafley Pivots From Builder to Demolition Man as He Shrinks P&G

Carol Hymowitz and Lauren Coleman-Lochner, Bloomberg Business, April 14, 2015

A.G. Lafley helped turn Procter & Gamble Co. into the world's largest consumer-products company. Now the builder has turned demolition man, shedding billions in assets because P&G is too large to compete.

Lafley, 67, interrupted his retirement in 2013 to revive P&G and telegraphed early on that he didn't plan to stay long. Having announced plans to exit as many as 100 product lines in the past two years, he's likely to step aside as chief executive officer by the annual meeting in October, according to people familiar with his plans. Before then, Lafley aims to divest at least $19 billion more in assets, slimming the company down to 65 leading brands, such as Tide, Crest and Pampers, which generate 86 percent of P&G's $83 billion in revenue.

"It's painful to dismantle something you built," said Davia Temin, who runs Temin & Co., a crisis management consultant. "Most CEOs I've worked with, when faced with this, say 'I'm a builder, let someone else shrink it,' but Lafley's showing he can pivot when that's what the business demands." [...read more]

Forging Thought Leadership into a Titanium-Strong Marketing Tool

Dean Rotbart, Monday Morning Radio, March 23, 2015

This week on Monday Morning Radio, Davia Temin tells listeners how to forge thought leadership and reputation management into titanium-strong marketing tools – both for yourself, and for your company or products.

Davia is interviewed by Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver. [...read more]

To listen to the interview, CLICK HERE.

To download the podcast from iTunes, CLICK HERE.

Staying Ahead of the Game: The Steps to Effective Crisis Communications Planning

PR Newswire, March 12, 2015

Don't wait for a crisis to hit before considering your communications strategy. Getting caught off guard can mean the difference between success and failure, especially if your competitors are quick to respond. Take action today to ensure tomorrow's stability.

View PR Newswire's on-demand webinar to obtain the tips and tools needed to craft an effective crisis plan. Davia Temin, CEO, Temin & Co. and Colleen Pizarev, VP, Communications Strategies, PR Newswire discuss: creating a crisis plan and messaging effectively; the role of boards in crisis; listening best practices and your social media response. [...read more]

View the slides: 

Uber Needs A Crash Course In Crisis Management

Caroline Fairchild, LinkedIn, March 18, 2015

Uber is no stranger to PR disasters. Whether it's surge pricing during a hostage crisis in Sydney, accusations of rape by drivers in India or questions over the security of users' data, the start-up has already weathered its fair share of storms. The latest source of choppy waters? An investigation in South Korea that claims Uber drivers are breaking communication laws.

As the company ventures into new services, cities and countries, it will inevitably ruffle some feathers and make more missteps. Yet experts told LinkedIn it's puzzling the company doesn't already appear to take crisis management seriously. If the disruptive car service doesn't shape up quickly, crisis management executives and consultants tell LinkedIn, it's only a matter a time before Über gets disrupted itself.

"The arrogance with which the service is put forth just doesn't jive," said Davia Temin the founder of Temin & Co., a crisis-management firm. "They key is being able to disrupt with an attitude of humility, even kindness. If you can do that, you would be cut a huge amount of slack that Uber is just not getting right now." [...read more]

The Girl Scout Cookie Indicator of Success – The Ultimate Pipeline for Women’s Leadership and Innovation

Davia Temin, CommPRO.biz, March 18, 2015

When I started my corporate marketing and communications company 17 years ago, after running corporate marketing for GE Capital, and it became quite successful quite quickly, the one person who wasn't surprised at all was my Mom. Why? "Well, dear, you sold so very many cookies," she said. "You filled up the garage and every room in the house with cookies you were selling. I knew then that you had it in you to be a truly successful entrepreneur."

And it's true – I call it the Girl Scout Cookie Indicator of Success. Just as I sold more cookies than any girl in Ohio my year, so women who sold more cookies than any other girl in their state are populating the corridors of power – in Congress, communications, executive suites, newsrooms, board rooms, science, and nonprofit organizations. Girl Scouts is, and has always been, a fast track for success for countless numbers of girls and women.

And this is the reason I started to volunteer for Girl Scouts of Greater New York and then the national organization in the first place. [...read more]

Crisis of the Week: Williams, NBC Between Iraq and a Hard Place

Ben DiPietro, The Wall Street Journal's Risk and Compliance Journal, February 17, 2015

NBC News, anchorman Brian Williams and NBC parent company Comcast Corp. are the subject of this week's crisis. Mr. Williams first removed himself from the network's nightly newscast–and later was suspended without pay for six months–following his admission he may have "misremembered" whether a helicopter he was flying in during a reporting trip to Iraq was attacked by missile fire. The resulting criticism prompted the network to launch an internal investigation, still ongoing.

The experts were asked to evaluate both the statements of NBC and Mr. Williams. How effective was each in handling the crisis? Where did their statements fall short? What did they do well? What should they each do next?

Davia Temin, chief executive, Temin & Co.: "NBC/Comcast was swift and perfectly on-point in their crisis response to Williams' admission of lying. [NBCUniversal Chief Executive] Stephen Burke's comments were textbook, and the six-month suspension without pay and Williams' name taken off the program have demonstrated that NBC shares the public's sense of outrage. This is only mitigated by the possibility that they knew of the lie beforehand." [...read more]

Why female CEOs are staying quiet on activist investors

Caroline Fairchild, Fortune, February 12, 2015

Do activist investors really see women CEOs as easier targets? That's the question that media pundits and experts alike are abuzz with as six prominent female CEOs fend off bids from aggressive activist investors. Most recently, GM CEO Mary Barra is feeling pressure from an activist who is trying to get on her board. She joins Pepsi's Indra Nooyi, Yahoo's Marissa Mayer, DuPont's Ellen Kullman, Mondelez's Irene Rosenfeld and HP's Meg Whitman who are also under pressure from the likes of activists.

With only 25 female CEOs in the Fortune 500, it's hard not to pause and question if gender targeting is really going on. But rather than join the discussion on whether or not they think these activists are targeting them on gender grounds, all the executives are staying quiet. None of the women have come out publicly on the issue and all of them either denied Fortune's request for comment or didn't respond immediately. Why?

Call it good common sense. Becoming the "poster child" for any issue — gender aside — when your company is under pressure to perform is the last thing any CEO should do, a group of experts told Fortune. Commenting publicly on the issue would not only put these women in a position of weakness, but could encourage activist investors to see their gender as a barrier to them being an effective leader.

"Chief executives are interested in maintaining both their power and reputation," said Davia Temin, the founder of Temin & Co., a crisis-management firm. "There would be no benefit in acknowledging your gender. In fact, a lot of detriment could come of that. A female CEO doesn't need to remind anyone else that she is a woman seeking the very same leadership goals as a man." [...read more]

Reputation and Crisis Expert Davia Temin Named One of "Top 100 Thought Leaders in Trustworthy Business" by Trust Across America for Third Year

T&C Press Release, Yahoo! Finance, February 4, 2015

Marketing, reputation, and crisis strategist Davia Temin has been named for a third consecutive year to the Top 100 Thought Leaders in Trustworthy Business by Trust Across America-Trust Around the World (TAA-TAW). The annual list honors "professionals who are transforming the way organizations do business."

"Trust may be intangible, but its presence or absence moves markets, products, careers, and countries. It is an asset that cannot be overvalued by any company or not-for-profit institution," says Temin, CEO of Temin and Company, a management consultancy focused on marketing strategy, reputation and crisis management, and leadership coaching. "The capital you work so hard to build as an organization is severely diminished when your stakeholders – whether they are a company's customers or a country's populace – lose trust in your leadership and your vision." [...read more]

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