Thought LeadershipCorporate Social Media Articles

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"Reputation Matters" White Papers seek to offer deeper insight on a wide range of topics we help clients address.

It's Not over Until It's over: The Perils Of Declaring Victory In Crisis Too soon
Chaos Leadership: When Does Global Crisis Turn Into Chaos and How Do we survive It?
Chaos Rules: 8 Ways to Navigate Through the Fog of Crisis
Crisis Leadership in Real Time: 8 Pandemic Best Practices
Great Crisis Management Is Counterintuitive
Communicating in Crisis: How to Build Trust in an Untrustworthy World

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Don’t Act Like a Robot — #2 out of 10 “Don’ts” of Corporate Social Media

Reputation Matters, Forbes, August 5, 2011

Continuing our series of The 10 “Dont’s” of Corporate Social Media, co-authored with Temin and Company Intern, Ian Anderson, and published daily for 11 days, starting yesterday, following is #2:

Don’t Act Like a Robot; Show a Human Face

Retweet, Retweet, Reblog, Retweet, Retweet. Brands whose Twitter feed has content patterns that look like RT, RT, RT, and whose blogs and Facebook page(s) look like advertising streams aren’t getting the most out of social media.

As we stated in our introductory post, social media is social.  Failing to interact with audiences — by holding contests (if brand-appropriate), asking questions, and replying to followers’ posts — is a big mistake many companies and brands make.

They seem to feel that a presence, any presence, is all that is necessary on social media, even if it is not alluring, of interest, or humanly generated. […read more]

The 10 “Don’ts” of Corporate Social Media

Reputation Matters, Forbes, August 4, 2011

As social media continues to morph moment to moment – almost every corporation and enterprise knows it should be doing something to position itself, and its products and services, over social media. Yet most simply do not know what that something is, or how to do it effectively. Davia and Social Media Intern Ian Anderson write on the “10 Don’ts” of corporate social media, and give advice for some “do’s” along the way.

Our 10 Don’ts Of Corporate Social Media:

#1: Don’t Over-Market, Be Social
#2: Don’t Act Like a Robot; Show a Human Face
#3: Don’t Forget to Engage; Hold Conversations
#4:Don’t Seduce and Abandon, But Know When to Leave
#5: Don’t Let the Interns Handle Your [Entire] Social Media Presence
#6:Don’t Be Stupid; Be a Thought Leader
#7: Don’t Be Indiscreet or Illegal
#8: Don’t Be Afraid to Admit Mistakes
#9: Don’t Forget to Use Your Brand’s Network To Create Love from “Like”
#10:Don’t Forget to Leverage Your Community

[…read more]

White Papers»

"Reputation Matters" White Papers seek to offer deeper insight on a wide range of topics we help clients address.

It's Not over Until It's over: The Perils Of Declaring Victory In Crisis Too soon
Chaos Leadership: When Does Global Crisis Turn Into Chaos and How Do we survive It?
Chaos Rules: 8 Ways to Navigate Through the Fog of Crisis
Crisis Leadership in Real Time: 8 Pandemic Best Practices
Great Crisis Management Is Counterintuitive
Communicating in Crisis: How to Build Trust in an Untrustworthy World

...read more»