What a Real Apology Requires

Joseph Grenny, Harvard Business Review, October 21, 2016 Most of what has been written about apologies is fundamentally manipulative, because the focus is on technique — on applying psychology to extract forgiveness from others, as in: “What do I need to...

How CNN is ‘future-proofing’ itself

David Uberti, Columbia Journalism Review, October 13, 2016 On Wednesday, CNN launched a mobile app to curate a more personalized feed of business news. Last week, it hired away a crack team of BuzzFeed reporters who’ve frequently broken stories this campaign...

How to Be More Assertive, According to Research

Eric Barker, Time, September 20, 2016 “Assertiveness is about controlling your behavior, not someone else’s” Research shows being assertive is that perfect Goldilocks balance of “just right.” It helps you get the things you need...