Joseph Grenny, Harvard Business Review, October 21, 2016

Most of what has been written about apologies is fundamentally manipulative, because the focus is on technique — on applying psychology to extract forgiveness from others, as in: “What do I need to say in order to get my boss/child/neighbor to trust me again?” This view of apologies is one of today’s most pernicious assaults on trust. In this article, the author shares his thoughts on what a real apology requires. […read more]