The HBR Interview: “We Had to Own the Mistakes”

Adi Ignatius, Harvard Business Review, July 2010This interview with Howard Schultz, CEO of Starbucks, talks about his stepping down from the company’s CEO position in 2000 and eventual return to it in 2008. He emphasizes some very important points in crisis...

The X Factor When Hiring? Call It ‘Presence’

Adam Bryant, The New York Times, June 26, 2010″This interview with Robert W. Selander, chief executive of MasterCard, was conducted and condensed by Adam Bryant. Mr. Selander will retire from the C.E.O. position on July 1, after 14 years in the job.”...

Reputation Rehab

Davia Temin, Portfolio.com, April 19, 2010Davia’s article on reputation rehab and brand repair. […read more]

Laughing Your Way to the Bank

Rosabeth Moss Kanter, Harvard Business Review, April 12, 2010This article tells us to unlock support by lightening up. Simply lightening up can help unlock ingenuity and build support for change. It shakes things up in companies where traditions can threaten to...