Eric Barker, Time, May 17, 2016

We all have to have difficult conversations. And they’d be easier if you knew how to be persuasive. Whether it’s dealing with family members, buying a car or negotiating a raise, persuasion is always a useful skill. But much of what you read doesn’t work in tough scenarios. So this article’s author asked the FBI’s lead international hostage negotiator, Chris Voss, who has handled the most challenging scenarios imaginable — ones where lives are on the line — to share a few of the techniques he uses. […read more]