Matt Townsend, Bloomberg, March 20, 2014

GM CEO Mary Barra took a critical step this week in framing herself as a compassionate leader, invoking the fact she’s a mother as she said she was sorry for the lives lost in accidents linked to a defect that spurred the recall of 1.6 million cars. It was in stark contrast to the seemingly unempathetic response by Hayward to the Gulf of Mexico oil spill when he was BP Plc (BP)’s CEO and declared “I’d like to have my life back” amid the unfolding crisis.

Her next step, according to Davia Temin who shares her thoughts on GM’s latest crisis, is “to shift into action mode or at least into making statements about what she’ll do to right what’s wrong.” […read more]