Leadership, “Reputation Matters,” Forbes, January 2, 2017

2017 is the perfect time to learn some new leadership and coping strategies for the battles ahead — in business, politics, war, and life.

Last year we found out just how wrong we can be in our collective assumptions — and how much we don’t know about what others are thinking, or doing behind the scenes.

Whether it is because the Internet allows us to only hear from people who think like we do; polls relying on “Big Data” can be wrong; we are convinced of the wisdom of the crowd, even when the crowd is being manipulated; or we are just plain gullible — it is time to realize that leaders need to listen to and learn from those who think differently from them. […read more]