Barra Seeks to Distance GM From Old Cost-First Culture

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management, Women & Girls Leadership

Tim Higgins, Jeff Green and Jeff Plungis, Bloomberg, April 2, 2014 General Motors Co. Chief Executive Officer Mary Barra pushed yesterday to separate herself from an old GM that weighed the costs of improved safety, insisting she’s the face of a new GM that...

GM Seen Needing $3 Billion Fund to Address Ignition-Flaw Deaths

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management

Jeff Green, Bloomberg Businessweek, March 28, 2014 General Motors Co. will probably create a fund of as much as $3 billion to pay claims associated with an ignition-switch flaw the automaker said is linked to the deaths of 12 people, a Barclays analyst wrote this...

Christie’s $1 million spin-control bridge report

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management, The Media

Dustin Racioppi, USA Today, March 27, 2014 For a pricey admission, New Jersey taxpayers now have a front-row seat to Gov. Chris Christie’s national rehab from scandal. After three months of press-dodging and largely evading public questions on the...

GM’s Barra Showing Compassion Contrasts With Mishandlers

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology, Reputation Management, Women & Girls Leadership

Matt Townsend, Bloomberg, March 20, 2014 GM CEO Mary Barra took a critical step this week in framing herself as a compassionate leader, invoking the fact she’s a mother as she said she was sorry for the lives lost in accidents linked to a defect that...

GM’s Barra Saying Sorry Seeks to Limit Fallout on Recall

by | | Crisis Management, In the News, Leadership & Strategy, Reputation Management, The Media, Women & Girls Leadership

Jeff Green, Bloomberg, March 19, 2014 General Motors Co. Chief Executive Officer Mary Barra apologized for the lives lost in accidents linked to an ignition defect and pledged an aggressive probe into why a recall took so long, in her boldest effort yet to limit...

The Crisis of Trust and Rebuilding Trust After Crisis

by | | Crisis Management, In the News, Leadership & Strategy, Perception & Psychology

Barbara Kimmel, Trust Across America, February 19, 2014 Reputation and trust. Disaster recovery and disaster prevention. Crisis response and the crisis of trust. Davia Temin and Charlie Green connect on these and related topics. In this program they exchange,...