“Barra Seeks to Distance GM From Old Cost-First Culture”

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“It wasn’t surprising that lawmakers wanted to know how Barra was unaware of the safety issues. And that it’s the $1 billion question. Who did know? Who didn’t know?” — Bloomberg […read more]

“GM’s Barra Saying Sorry Seeks to Limit Fallout on Recall”

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“She doesn’t have to take the blame — she can be the fixer,” said Davia Temin. “Saying you’re sorry is the first 5 percent of it. She will be judged on how she handles the next 95 percent of it.” — Bloomberg […read...

“The Crisis of Trust and Rebuilding Trust After Crisis”

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In this live broadcast, Davia Temin and Charlie Green discussed reputation and trust, disaster recovery and disaster prevention, crisis response and the crisis of trust. — Trust Across America […read more]

“Target CEO opens up about data breach” —

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Davia Temin weighs in on Target CEO Gregg Steinhafel’s interview with CNBC in which he discusses the massive security breach that happened last December. “He stayed on message, he took responsibility, he said he was sorry, he said they would make it right,...

“Don’t Kill Off Your Website — Use It As The Hub For Your Social Media Presence: #6 Of ’10 More Don’ts Of Corporate Social Media'”

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There aren’t many places left where organizations can have total control over what is said about them. But corporate websites can still provide a center of control, continuity and clarity of message. — Forbes Reputation Matters […read more]

“Target’s Worst PR Nightmare: 7 Lessons From Target’s Well-Meant But Flawed Crisis Response”

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Target has become the newest case of how not to respond in a crisis. — Forbes Reputation Matters […read more]