by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, December 31, 2017 The past several weeks have seen a string of mounting customer allegations against Apple, accusing the company of planning the obsolescence of its older 6 series iPhones through its last updates...
by | | Crisis Articles, Reputation Articles
Chief Executive, October 24, 2017 It used to be that a founding CEO could be excused all manner of misbehavior by his or her board, as long as it was kept quiet and the bottom line was not negatively impacted. In my 20 years as founder and CEO of a boutique crisis...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, June 21, 2017 I am sad that Travis Kalanick had to resign. As news of the Uber CEO’s resignation is digested by the world’s media analysts and leadership pundits, I would like to put forth a contrarian point of view –...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters,” Forbes, January 18, 2017 It’s no longer crisis as usual for United Airlines, or anyone else. Live social media posting has changed what you can get away with in a crisis — forever. It used to be that if an...
by | | Crisis Articles, Crisis Management, In the News, Marketing & Branding, Reputation Management
Food Marketing Institute and Oliver Wyman, Boardroom, March 2016 Anticipated or not, when a crisis strikes a company, CEOs must be prepared to respond immediately in order to lead their organizations through a potentially catastrophic event. Within the last 5 years...
by | | Crisis Articles, Forbes “Reputation Matters” Columns, Reputation Articles
Leadership, “Reputation Matters” Forbes, October 29, 2015 Arguably, our American president is really the world’s Crisis-Leader-in-Chief. We rely on him – or her – to calmly, wisely, and brilliantly lead us through untold global craziness, back to economic progress,...