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Temin and Co.

Thought Leadership

The Aftermath -- Business Communication Rules for Recovery from Hurricane Sandy

Reputation Matters, Forbes, October 31, 2012

11 Rules for Communication in the Aftermath of Crisis -- Davia's latest Forbes piece for her column, Reputation Matters.

How you recover, and how you communicate during recovery – yours and others' – can set the stage for business continuity, future growth, and customer and employee loyalty, or the exact opposite.

If you don't mention it, you appear heartless; if you give in to it, you appear weak. That is the fine line that each one of us faces in communicating with colleagues, customers, bosses, vendors, friends and family, in the aftermath of historic hurricane Sandy – and after every major national disaster. Here are 11 suggestions that can help. [ more]

How Resilient Are You? Three Crucial Tips to Help You Meet Hurricane Sandy's Test

Reputation Matters, Forbes, October 29, 2012

In the face of natural disaster, denial is the enemy of the solution. Denial is the enemy of crisis preparation. Resilience and action will be the two qualities crucial to survival during Hurricane Sandy, and to a return to normalcy. Here are three tips on how to face, prepare for, and survive the damage. [ more]

Reputation Agenda for Directors: A 20-Point Plan for Boards to Address Reputational Risk

Temin White Paper

Corporate reputation has become one of the biggest, albeit intangible, assets or liabilities a company has. We believe that corporate boards are an important engine of reputation, not just its monitors.

If you'd like to read the full article, please click here (PDF).»

What Makes Up a Reputation – and What Must Board Directors Know about Reputational Risk

Directors & Boards, September 4, 2012

Reputation is a hard concept to circle, but board directors know that it has become one of the biggest assets, or liabilities, a company has. Here, Davia Temin answers discusses how corporate boards must address risk in order to crisis-proof their boards. [ more]

Kayla Harrison, Olympic Gold Medalist's Amazing Triumph After Trauma

Reputation Matters, Forbes, August 3, 2012

Resilience: you tell me who among us — individuals or organizations — does not need it these days. Whether overcoming economic difficulties, job dislocations, physical hardships, relationship challenges, or natural or man-made crises, we all need the ability to fight back, to overcome, and to move forward. Every so often one hero emerges whose story puts it all into perspective; who models just how it is done. Kayla Harrison is one such hero. [ more]

Jeremy Lin's Brilliant Score In Personal Branding: Trademarking 'Linsanity'

Reputation Matters, Forbes, July 19, 2012

Jeremy Lin has taken personal branding to the next level – by trademarking his personal brand of mass hysteria – "Linsanity." And it’s a good thing he did, because as he moves from New York to Houston, Linsanity moves with him. Here is a primer on successful "Personal Branding."  [ more]

Honoring Dads and Daughters -- Healthy Relationships Set the Stage for Success

Reputation Matters, Forbes, June 17, 2012

New research shows that men who have daughters are changing the business landscape for women. Regardless of how they felt before they had daughters, once they do, they are leading the way for men and organizations to acknowledge, encourage and reward women’s tremendous advances in the business and work worlds. [ more]

What Boards Must Know About Social Media

Davia Temin, The Corporate Board, May/June 2012

Someone posts a harsh item about your company on Twitter. The comment is picked up and amplified through other online venues, and the company's stock prices take a fall—all within hours. Today's world of social media is one where the most obscure person, company or product can overnight become a global trend, or a global villain. Is your board aware of the company's social media strategy? For that matter, are you as a director up to speed on the new social media world?

In this age of social media, companies of all kinds find themselves at the end of the "command and control" model of leadership. Top-down communications, including those from the C-suite and the boardroom, have lost their primacy.

Today, with blogs, v-logs, Twitter, Facebook, Pintrest and social media of all kinds, everyone has a voice. More to the point, anyone can move markets if his or her voice catches on with the public.

Employees have a voice—including the employee that management fired yesterday. Your "like'rs" have a voice; your dislikers have a voice too (including all of the "I hate xx company" websites, and Facebook-facilitated boycotts). Your competitors have a voice, your shareholders have a voice, and you, as board members, have a voice as well. However, amid the cacophony, it is now exponentially more difficult to make the messages you and your company wish to convey heard.

Especially for the board, knowing how to communicate in social media (and when it is or is not appropriate) is crucial. A board's workings are historically private and confidential, and a board tends to be heard from only when announcing a new CEO or in a serious corporate crisis.

If you'd like to read the full article, please click here (PDF).»

Show Aspiration, Not Arrogance, to Rebuild Bank Reputations

Davia Temin, American Banker, May 24, 2012

Most of us in the banking community are seeking – after the crash – to do the right thing: to rebuild trust, rebuild shareholder value, rebuild client loyalty, rebuild businesses, and rebuild lives. But as time goes on, and memories fade, perhaps we should keep on remembering that the job has not been finished, even as we are seduced by some renewed successes. "Never say what you are going to do, say what you are seeking to do." [ more]

The Dalai Lama Told Me So -- Words of Wisdom From the 2012 Templeton Prize Winner

Davia Temin, The Huffington Post, May 14, 2012

Davia relates the story of her meeting with the Dalai Lama, 2012 winner of the Templeton Prize. She shares five miracles from that day, and tells us that "…compassion for others and for oneself is the antidote – to despair, to stress, to cruelty, to evil. No matter what your religion, your spirituality, your point of view, that is a singular truth." [ more]

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