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Temin and Co.

Thought Leadership

Kindness Amidst Conflict: Respect Across Diversity

Leadership, "Reputation Matters" Forbes, April 30, 2015

Have you noticed how the world is getting meaner and meaner? Not just over social media, prime time television, or the legislative process, but everyday — as authority becomes less trustworthy, and attacks against leaders, as well as anyone who seems "different," turn more personal, ugly and destructive.

If I don't "like" what you have to say, or you disagree with me in any way, I can take to Yik Yak, or almost any social media platform, and anonymously damn you to hell and back. Or worse. [...read more]

Staying Ahead of the Game: The Steps to Effective Crisis Communications Planning

PR Newswire, March 12, 2015

Don't wait for a crisis to hit before considering your communications strategy. Getting caught off guard can mean the difference between success and failure, especially if your competitors are quick to respond. Take action today to ensure tomorrow's stability.

View PR Newswire's on-demand webinar to obtain the tips and tools needed to craft an effective crisis plan. Davia Temin, CEO, Temin & Co. and Colleen Pizarev, VP, Communications Strategies, PR Newswire discuss: creating a crisis plan and messaging effectively; the role of boards in crisis; listening best practices and your social media response. [...read more]

View the slides: 

Women and Power: Seven Ways Successful Women Survive

American Banker, November 5, 2014

Two steps forward, one step back; one step forward, two steps back: for many women who have ascended the rungs of the financial industry, it seems that our progress has stalled out since 2008, despite making undeniable strides over the prior three decades. Absolute numbers have not moved or have gone backwards, doors continue to revolve, and we seem to be discussing the same issues publicly over and over again, while more compelling issues are left unaddressed.

But evolving research is shedding new light on power, gender differences regarding the use of power, and how powerful women can succeed in complex organizations.

Some of these insights are not positive or politically correct, but they do help explain gender gaps in finance and other industries. [...read more]

The Role Of Boards In Crisis: 10 Steps For Directors Before, During And After Crisis

Leadership, "Reputation Matters" Forbes, October 8, 2014

We see it every day in our headlines: as crisis has become a new global norm, the board's responsibility in crisis is changing rapidly.

No longer is plausible deniability acceptable, either for boards or for management. Corporate and nonprofit boards alike are expected to know of problems that are brewing deep within their organizations. And they are expected to act upon that knowledge swiftly. The public, shareholders, and media are holding boards responsible for corporate missteps as never before, and therefore the role of governance leading up to, during, and after crisis is transforming as we speak. [...read more]

Malala's Wisdom: 14 Quotes From This Inspiring 17-Year-Old Leader

Leadership, "Reputation Matters" Forbes, August 18, 2014

"We must help girls fight all the obstacles in their lives, and stand up and speak bravely and overcome the fear they have in their hearts," Malala Yousafzai said at a private dinner held by the Hudson Union Society this past Friday night, August 15th, which I was honored to attend.

And she should know. One of the most inspiring figures of this century, 17-year old Malala has recovered from being shot in the head in 2012 by the Taliban in the Swat Valley of her native Pakistan...because she wanted to go to school, and advocated that in a blog for the BBC when she was 11. Today, not only has she recovered, she has proven to be a model of resilience, courage and abiding strength for girls, women, and citizens in the Swat Valley, and world-wide. [...read more]

Mary Barra's Defining Moment: Can GM Become The Next Tylenol?

Leadership, "Reputation Matters" Forbes, April 2, 2014

Leaders rarely get to choose their defining moments. The issues that will eventually define their reputations are most often thrust upon them...and usually those issues are far, far different from what the leaders would have chosen if it were up to them.

And so it is with Mary Barra. Only three months into her CEO stint at General Motors, her defining issue has found her; and it is a crisis that she most certainly did not choose.

When departing CEO Dan Akerson announced why he had recommended Ms. Barra for CEO, he said that she had an uncanny ability to "make order out of chaos." Today we surely wonder if he had any inkling of just how much chaos there would be in her first 100 days. Let's hope he did not. [...read more]

Should CEOs Tweet?

"Reputation Matters" Newsletter, Winter 2014

CEOs and other leaders are under increasing pressure to engage their customers and the public on social media. But should they?

Facing the reality that nearly 70% of CEOs have stayed away from social media so far, many marketing executives don't want their companies to be left behind in the chase for digital mindshare, especially when they see the followings of CEOs like Richard Branson, Arianna Huffington, Marc Benioff or Marissa Mayer.

Social media in general, and Twitter in particular, are superb ways to establish a dominant thought leadership position, reinforce and reinvigorate a brand, and join the "global conversation" and marketplace of ideas. 

If you'd like to read the newsletter, please click here (PDF).»

Don't Kill Off Your Website -- Use It As The Hub For Your Social Media Presence

Leadership, "Reputation Matters" Forbes, January 9, 2014

The questions plaguing many corporate leaders these days about social media include: How can we take best advantage of this continually-changing platform for business, sales, and reputation enhancement? How do we choose which platforms to engage on? Where does our website fit in among all the emerging social media options? What about mobile? Must we do it all? And, is the effort it takes worth the investment, risk, and loss of control?

In fact, loss of control may be the most worrisome. There aren't many places left where organizations can have total control over what is said about them, especially on the internet. But corporate websites can provide a still center of control, continuity and clarity of message. A website – compellingly done – can capture a brand, and encapsulate its positioning for all to see. A stake in the reputational ground, the best websites showcase their organizations' aspirations and best selves as well as their brand. [...read more]

Target's Worst PR Nightmare: 7 Lessons From Target's Well-Meant But Flawed Crisis Response

Leadership, "Reputation Matters" Forbes, December 30, 2013

Target is living up to its name in a way I am sure they never meant to do.

They have become the newest target case of how not to respond in a crisis. Although they have done many things right in their response to the second-largest retailer data breach on record, they have made some classic mistakes that have not only compromised their reputation, but the trust of their customers, employees, and the public.

In fact, by needing to retract on Friday earlier assurances to customers that their PIN numbers had not been stolen, Target effectively has morphed in the eyes of the public from a victim of crime to a co-conspirator. Not a good move brand-wise, trust-wise, reputation-wise, or business-wise. [...read more]

Don't Waste Money - Make Your Social Media Advertising Smarter, More Original, More Effective

Leadership, "Reputation Matters" Forbes, December 3, 2013

“Advertising is the price companies pay for being un-original,” designer Yves Behar has said.

But on social media, originality in advertising actually has found a new canvas, a new playground to explore. And the profession itself is being redesigned in real time.

Just as television was a disruptive force for print advertising, so social media is shaking up the entire ad industry – providing us with some best and worse examples of how to leverage the medium. [...read more]

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