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Temin and Co.

Thought Leadership

Resilience -- New Research Helps Us Bounce Back Quicker, Better From Life's Trials And Tragedies

Leadership, "Reputation Matters" Forbes, August 31, 2015

How do we become more resilient leaders, executives, entrepreneurs, parents, people? Here's a quick checklist, informed by new brain research:

  • Practice overcoming hurdles in everyday life
  • Have a purpose
  • Accept reality with a positive attitude
  • Learn how to improvise
  • Meditate (mindfulness training)
  • Exercise
  • Develop an abiding sense of humor
  • Build strong support networks
  • Look for role models
  • Keep your mind flexible
  • Face your fears
  • Reframe
  • Nurture a strong sense of self
  • Know when to be kind to yourself
  • Be compassionate

Resilience is a concept that exists in almost every culture around the world: the ability to bounce back from adversity, from whatever setbacks life deals you, in order to come back and conquer another day.

Resilience has been the Holy Grail for those individuals or organizations that have gone through crisis and adversity and want, literally, to "get their lives back."

But while it has always been known that some people, and some organizations, recover better than others, new brain and behavioral research is now shedding some light on why. Even better, it is showing that we can cultivate resilience in ourselves before we even need it. [...read more]

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Airbnb Meets The Bates Motel: Crisis Lessons For The Overly Trusting Traveler

Leadership, "Reputation Matters" Forbes, August 17, 2015

"Never get into a car with a stranger" my mom told me throughout my childhood. "Don't trust your safety to someone you don't know really well, and even then be vigilant, because they may not have your best interests at heart the way we do."

But how does this old-school advice jibe with the Airbnb, Uber, "sharing economy" generation who are driven by unlicensed strangers and stay in people's — who they don't know — homes around the world? What happens when your Airbnb host turns into Norman Bates? (Or your guest turns out to be the Zodiac killer?)

It is indefensible how ill-prepared Airbnb, Uber, and a host of other high-flying, trust-based sharing companies are for crisis, and customer and provider protection when trust goes awry. It is equally shocking how unprepared their trusting customers and providers are when they realize their trust is misplaced.

"Trust is hard won but easily lost," the saying goes. But in the new sharing economy, it actually might be the exact opposite: trust is too easily given, and too hard lost. And the lessons, to individuals as well as companies, are tough ones. So, what lessons should companies, and the consumers who patronize them, learn? [...read more]

You Have 15 Minutes To Respond To A Crisis: A Checklist of Dos And Don'ts

Leadership, "Reputation Matters" Forbes, August 6, 2015

When a crisis hits, how you respond in the first 15 minutes can make or break your organization – and your reputation.

While we all know that crisis management training is critical for leaders and boards today, much of it still tends to be shopworn, focusing on the lessons of yesterday. The new climate of ultra urgency is rarely emphasized sufficiently.

Yet I have found that in those first 15 minutes of a crisis your response must be exactly the right message, delivered in exactly the right words, to the right audiences, in just the right way – or you will have to deal with your mistakes for days, weeks, even months to come.

Immediate response and indelible accountability – that's a tall order for any leader. [...read more]

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Kindness Amidst Conflict: Respect Across Diversity

Leadership, "Reputation Matters" Forbes, April 30, 2015

Have you noticed how the world is getting meaner and meaner? Not just over social media, prime time television, or the legislative process, but everyday — as authority becomes less trustworthy, and attacks against leaders, as well as anyone who seems "different," turn more personal, ugly and destructive.

If I don't "like" what you have to say, or you disagree with me in any way, I can take to Yik Yak, or almost any social media platform, and anonymously damn you to hell and back. Or worse. [...read more]

Staying Ahead of the Game: The Steps to Effective Crisis Communications Planning

PR Newswire, March 12, 2015

Don't wait for a crisis to hit before considering your communications strategy. Getting caught off guard can mean the difference between success and failure, especially if your competitors are quick to respond. Take action today to ensure tomorrow's stability.

View PR Newswire's on-demand webinar to obtain the tips and tools needed to craft an effective crisis plan. Davia Temin, CEO, Temin & Co. and Colleen Pizarev, VP, Communications Strategies, PR Newswire discuss: creating a crisis plan and messaging effectively; the role of boards in crisis; listening best practices and your social media response. [...read more]

View the slides: 

Women and Power: Seven Ways Successful Women Survive

American Banker, November 5, 2014

Two steps forward, one step back; one step forward, two steps back: for many women who have ascended the rungs of the financial industry, it seems that our progress has stalled out since 2008, despite making undeniable strides over the prior three decades. Absolute numbers have not moved or have gone backwards, doors continue to revolve, and we seem to be discussing the same issues publicly over and over again, while more compelling issues are left unaddressed.

But evolving research is shedding new light on power, gender differences regarding the use of power, and how powerful women can succeed in complex organizations.

Some of these insights are not positive or politically correct, but they do help explain gender gaps in finance and other industries. [...read more]

The Role Of Boards In Crisis: 10 Steps For Directors Before, During And After Crisis

Leadership, "Reputation Matters" Forbes, October 8, 2014

We see it every day in our headlines: as crisis has become a new global norm, the board's responsibility in crisis is changing rapidly.

No longer is plausible deniability acceptable, either for boards or for management. Corporate and nonprofit boards alike are expected to know of problems that are brewing deep within their organizations. And they are expected to act upon that knowledge swiftly. The public, shareholders, and media are holding boards responsible for corporate missteps as never before, and therefore the role of governance leading up to, during, and after crisis is transforming as we speak. [...read more]

Malala's Wisdom: 14 Quotes From This Inspiring 17-Year-Old Leader

Leadership, "Reputation Matters" Forbes, August 18, 2014

"We must help girls fight all the obstacles in their lives, and stand up and speak bravely and overcome the fear they have in their hearts," Malala Yousafzai said at a private dinner held by the Hudson Union Society this past Friday night, August 15th, which I was honored to attend.

And she should know. One of the most inspiring figures of this century, 17-year old Malala has recovered from being shot in the head in 2012 by the Taliban in the Swat Valley of her native Pakistan...because she wanted to go to school, and advocated that in a blog for the BBC when she was 11. Today, not only has she recovered, she has proven to be a model of resilience, courage and abiding strength for girls, women, and citizens in the Swat Valley, and world-wide. [...read more]

Mary Barra's Defining Moment: Can GM Become The Next Tylenol?

Leadership, "Reputation Matters" Forbes, April 2, 2014

Leaders rarely get to choose their defining moments. The issues that will eventually define their reputations are most often thrust upon them...and usually those issues are far, far different from what the leaders would have chosen if it were up to them.

And so it is with Mary Barra. Only three months into her CEO stint at General Motors, her defining issue has found her; and it is a crisis that she most certainly did not choose.

When departing CEO Dan Akerson announced why he had recommended Ms. Barra for CEO, he said that she had an uncanny ability to "make order out of chaos." Today we surely wonder if he had any inkling of just how much chaos there would be in her first 100 days. Let's hope he did not. [...read more]

Should CEOs Tweet?

"Reputation Matters" Newsletter, Winter 2014

CEOs and other leaders are under increasing pressure to engage their customers and the public on social media. But should they?

Facing the reality that nearly 70% of CEOs have stayed away from social media so far, many marketing executives don't want their companies to be left behind in the chase for digital mindshare, especially when they see the followings of CEOs like Richard Branson, Arianna Huffington, Marc Benioff or Marissa Mayer.

Social media in general, and Twitter in particular, are superb ways to establish a dominant thought leadership position, reinforce and reinvigorate a brand, and join the "global conversation" and marketplace of ideas. 

If you'd like to read the newsletter, please click here (PDF).»

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