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Temin and Co.

Thought Leadership-Reputation Articles

When Masters Of The Universe Fall - How Facebook Committed The 7 Deadly Sins Of Crisis Management

Leadership, "Reputation Matters," Forbes, November 16, 2018

Forbes-MastersOfTheUniverse

Wall Street's Investment Bankers used to be called the Masters of the Universe, but that seems so last millennium now. As the mantle of unbridled self-confidence and ego has moved westward, many new "Tech Masters" have surpassed their predecessors in over-confidence, over-estimation of how powerful they are, and in how badly they can get things wrong. Crisis, of course, ensues.

Facebook showcases the whole issue. Every industry and every generation feels invulnerable as long as everything is going their way. And the behemoth that Mark Zuckerberg built has led the pack. But when a fall from grace comes, as it has come for Facebook (through their own mistakes says yesterday's blockbuster New York Times article Delay, Deny, Deflect: How Facebook Leaders Leaned Out in Crisis), it shakes the world. At least the cyber world, and all who live or visit there.

Crisis demands the ability to see clearly, the humility to admit mistakes readily, and the courage to do whatever it takes to fix those mistakes immediately. If you can't do this, you are committing one or more of the 7 deadly cardinal sins of crisis management. Facebook, it turns out, has committed all 7. [...read more]

How Should Men Accused of #MeToo Offenses Respond?

Leadership, "Reputation Matters," Forbes, September 14, 2018

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What would have happened last year if—upon hearing of Harvey Weinstein's sexual harassment debacle and forced exit from the company he created—CBS CEO Les Moonves had decided to take a radically different path?

What if—knowing that a police report was being filed against him, and that news of it and other abuses he had never admitted to was inevitably going to come out in the current environment—he had chosen to come clean instead of continuing to stonewall? In fact, what would have happened if he had come clean long before?

While this is not the crisis advice one would necessarily give, as the #MeToo movement marches on we need to find some new strategies not only for curtailing abusive behavior, confronting it and making reparation but also for potentially modeling how one might recover honorably. [...read more]

Les Moonves Makes No. 700 On The #MeToo Index (And Jeff Fager Is 701)

Leadership, "Reputation Matters," Forbes, September 12, 2018

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Just in case any of us thought that the #MeToo phenomenon was a flash in the pan, the ouster of CBS CEO Les Moonves and 60 Minutes Executive Producer Jeff Faber, the latest high-profile public figures to be felled as the movement continues, has proven otherwise. As our tally of public figures accused of sexual harassment, or other #MeToo violations, continues to climb, the mighty and the mousy, the sacred and the profane are being called to account. The numbers tell us that the movement has both momentum and staying power.

Les Moonves makes 700, and Jeff Fager 701. [...read more]

BankThink How to save a bank's reputation

Davia Temin, American Banker, June 28, 2018

American-Banker

From #MeToo to lending to gunmakers, from compliance issues to cyberhacks, from questionable marketing practices to persistent gender inequality — political, economic, and social issues are all directly impacting bank operations and reputations like never before.

Moreover, the rules appear to be changing in real time. Where the "Boom Boom Room" was an aberration that took a long time to be taken seriously and then addressed, today almost any whiff of sexual harassment will find bankers on the curb in a nanosecond, as the public's tolerance for such behavior is plummeting.

Yet new studies are telling us that even after a crisis of major proportions, most companies' share price returns to normal valuation in months. (Note how quickly Equifax rebounded after its massive hack.)

So, what is the difference between a reputational hit that ends up being just a blip, and one that becomes an extinction level event? Following are five ways to assess your exposure. [...read more]

How The Reputation Risk Of #MeToo Is Forcing Businesses To Reevaluate Their Corporate Culture

Leadership, "Reputation Matters," Forbes, May 14, 2018

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Real #MeToo incidents in the workplace aren't happening in a vacuum. Whether they are the most egregious examples of sexual harassment and abuse, or more subtle acts of unconscious bias, they all happen within a culture that somehow sanctions them.

New Examination of Corporate Culture

That is why the reputational risks of #MeToo (we calculate that since the first Bill Cosby trial, 298 high-profile executives have been let go in the US because of sexual improprieties), as well as escalating global calls for gender equity, are sparking a whole new examination of corporate and organizational culture. What elements of culture enable abuse, or create a toxic work environment, and what elements preclude them? [...read more]

Best Board Practices in Managing Reputational Risk

Davia Temin and Darcy Howe, Risk & Compliance, April-June 2018

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The stakes around reputational risk have never been higher for companies – with the potential for damaging everything from market value to the ability to recruit and retain the best talent. Regulations put in place post-global financial crisis called for boards to disclose their role in risk oversight, but the explosive disclosures around cyber hacks and sexual harassment have lifted reputational risk oversight to an even more heightened level of urgency.

A key issue is how crises today are creating significant reputational impact. When a company experiences a crisis event – whether it is a massive data breach or allegations of misbehaviour in the executive ranks – the reputation of every investor, every customer and every person who gets a pay cheque from that company is at risk.

There are a number of best practices for directors when facing the highly complex and sensitive issues emerging today. Davia Temin and Darcy Howe share a number of best practices for boards, who are more involved in managing reputational risk than ever before. [...read more]

What Mark Zuckerberg Should Have Said

Leadership, "Reputation Matters," Forbes, March 23, 2018

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You know that Marianne Williamson quote: "Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure?" Well so it is with Facebook. It turns out Facebook is far, far more powerful than any of us — even they, even Mark Zuckerberg — ever thought.

And with such awesome power comes awesome responsibility.

This week, Facebook shirked that responsibility through its terribly late and insufficient response to the Cambridge Analytica data hijacking scandal.

As a crisis advisor and coach who has crafted hundreds of what I hope are truly on-point, effective, and emotionally resonant crisis responses, here's what I wish Mark Zuckerberg had done to give the world a response worthy of a Facebook's vast global power and influence. [...read more]

A 15-Point Plan For Boards And CEOs To Eradicate Sexual Harassment In Their Organizations

Leadership, "Reputation Matters," Forbes, January 17, 2018

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As organizations wait for the next wave in the tsunami of sexual abuse charges that is rocking American business, board directors and C-suite executives are fixated not only on understanding their risk exposure, but on what they can do to get ahead of the issue.

The only solution – and the right solution of course – is for leaders of all stripes to seriously take up the challenge of quashing sexual harassment in their workplaces for good.

Davia Temin's "15-Point Plan To Eradicate Sexual Harassment In Your Organization" is an actionable, and easy-to-execute game plan for serious boards and executives. [...read more]

Poisoned Apple Antidote: 11 Ways For Apple To Recover Trust After Its Battery Slowdown Crisis

Leadership, "Reputation Matters," Forbes, December 31, 2017

The past several weeks have seen a string of mounting customer allegations against Apple, accusing the company of planning the obsolescence of its older 6 series iPhones through its last updates that limited those phones' battery power and slowed them down significantly.

After radio silence, on Thursday December 28th, Apple finally posted a plausible explanation of why the last update indeed does hobble performance, and an apology, clearly trying to contain the reputational damage it has sustained.

While that explanation is a perfectly adequate one – it is too little, too late. [...read more]

How Boards Should Handle a CEO Scandal

Chief Executive, October 24, 2017

It used to be that a founding CEO could be excused all manner of misbehavior by his or her board, as long as it was kept quiet and the bottom line was not negatively impacted. In my 20 years as founder and CEO of a boutique crisis management firm, I have dealt with well over 60 cases of CEO dismissal, and an equal number of case where the CEO did not get dismissed. It used to be that the board might either tolerate bad behavior, or publicly support a CEO while privately chastising him relentlessly. Regardless, he or she would stay.

More recently, however, given the outsized attention to serious CEO misbehavior, boards really have little choice—they must react, and act, quickly and decisively. In the brave new world of 24-hour news cycles and social media commentary that transits the globe at the speed of light, no CEO is invulnerable or—once found to be guilty of ethical violations—irreplaceable.

Boards need to keep ahead of the public humiliation and loss of reputational equity caused by major CEO misbehavior or malfeasance. If they deny, or stall, they run the risk of ruining their company and turning themselves into the targets of shareholders' and the public's bloodlust. [...read more]

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