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Must Reads-Reputation Management

How Uber Uses Psychological Tricks to Push Its Drivers’ Buttons

Noam Scheiber, The New York Times, April 2, 2017

The secretive ride-hailing giant Uber rarely discusses internal matters in public. But in March, facing crises on multiple fronts, top officials convened a call for reporters to insist that Uber was changing its culture and would no longer tolerate "brilliant jerks." Notably, the company also announced that it would fix its troubled relationship with drivers, who have complained for years about falling pay and arbitrary treatment. And yet even as Uber talks up its determination to treat drivers more humanely, it is engaged in an extraordinary behind-the-scenes experiment in behavioral science to manipulate them in the service of its corporate growth. [ more]

Volkswagen’s Road to Recovery Has Bigger Bumps Ahead

Stephen Wilmot, The Wall Street Journal, January 11, 2017

On the face of it, Tuesday was Volkswagen's red-letter day. The company stated record annual car deliveries and confirmed reports that it was very close to settling with U.S. legal authorities over the 2015 emissions scandal. But dieselgate isn't the company's biggest obstacle to recovery. Resurgent hopes make it a bad time to invest. Don’t be fooled by the latest headlines: Volkswagen’s recovery is likely to be a drawn-out affair at best. [ more]

What Not To Post on Social Media: 5 Questions You Need To Ask Yourself Before You Publish

Olsy Sorokina, Hootsuite, January 14, 2015

In the early years of social networks, we could hardly imagine a time when people would be getting fired over their social media posts. Now, a search phrase "fired over a Tweet" returns over 30 million search results on Google, all good examples of what not to post on social media. If you want to avoid getting in trouble with your boss, falling from grace in the the eyes of hundreds of fans, or costing your employer millions in legal fees, you should heed these warnings. [ more]

Scoundrels in the C-Suite: How Should the Board Respond When a CEO’s Bad Behavior Makes the News?

David F. Larcker and Brian Tayan, "Closer Look," Stanford Business, May 10, 2016

The board of directors has a responsibility to investigate credible allegations that management has engaged in activity that is not in the interest of the company or its shareholders. In the case of illegal activity, the appropriate response is likely to be very clear. Less obvious are the actions directors should take when the CEO engages in behavior that is questionable but not illegal. This article examines the actions that boards take in response to CEO "bad behavior." [ more]

Notre Dame President Stands Firm Amid Shifts in College Athletics

Dan Barry, The New York Times, September 10, 2015

With the advent of another football season, the accusations of student-athlete exploitation continue to unnerve higher education — the growing demand that student-athletes share in the revenue they generate; the calls for N.C.A.A. reform; the push for unionization; academic fraud, sexual assaults, seamy cover-ups. It's that 1932 Marx Brothers movie about college football, "Horse Feathers," only without the laughs. Nowhere are these questions of morality and justice more pressing than at Notre Dame, an academic powerhouse with a football emphasis — or a football powerhouse with an academic emphasis. [ more]

Tinder Completely Freaked Out On Twitter

Julia Greenberg, Wired, August 11, 2015

Tinder totally melted down on Twitter and it was hilarious. The company sent a flood of tweets aimed squarely at journalist Nancy Jo Sales insisting that the app is about so much more than hooking up. Tinder is all about meeting people and finding love. [ more]

Think of the North Koreans! Vanity Fair Article Provokes Awe-Inspiring Tinder Twitter Meltdown.

Noah Kulwin, <re/code>, August 11, 2015

Are dating apps like Tinder changing the sexual behavior of young people for the worse? Is the millennial generation adequately prepared to form long-lasting, intimate relationships? Who cares? An insane Twitter meltdown from the official Tinder account, prompted by a mildly critical Vanity Fair story from the magazine's September issue, called out Nancy Jo Sales for supposedly not practicing "fair journalism" in writing her story about millennials who use Tinder. [ more]

Has Uber Forced Taxi Drivers to Step Up Their Game?

Scott Wallsten, The Atlantic, July 9, 2015

While taxis used to face little competition for on-demand point-to-point transportation, today they find themselves in a cutthroat business. The number of taxi trips in New York City decreased by about 8 percent from 2012 to 2014, and one recent report found that Uber provides almost half of all paid rides in major U.S. markets. [ more]

John McCain: Donald Trump owes POW families an apology

Tom LoBianco, CNN, July 20, 2015

In his first response directly addressing Donald Trump's comments on his war record, Sen. John McCain said Monday that the real estate mogul should not apologize to him, but should instead apologize to the veterans captured in war and their families. Trump disparaged McCain and other prisoners of war Saturday, in a rapid back-and-forth with Republican pollster Frank Luntz. [ more]

Uber challenges de Blasio to a debate, the mayor says no and a war of words ensues

Andrew J. Hawkins, Crain's New York Business, July 20, 2015

The demolition derby between Uber and City Hall is heating up, with the company's top executive challenging Mayor Bill de Blasio to a live-streamed debate about the city's plan to cap new for-hire vehicles. But the mayor quickly shot down the proposal. [ more]

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