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These Are The 4 Emotional-Intelligence Job Skills You’ll Need In The Future

Lydia Dishman, Fast Company, August 30, 2017

All the data suggesting that coding is rapidly becoming an essential skill for any job–not just one in tech–only tells one side of the story. The other side indicates that soft skills such as critical thinking, problem solving, attention to detail, and writing proficiency top the list of what hiring managers find missing from job seekers' personal tool kits. But according to the World Economic Forum's Future of Jobs Report, one of the job skills that will make a candidate competitive in the job market of the future is emotional intelligence. [ more]

What 11 CEOs Have Learned About Championing Diversity

Stefanie K. Johnson, Harvard Business Review, August 29, 2017

The business case for diversity is clear. Diversity can boost innovation and employee engagement, and companies with greater gender and racial diversity financially outperform their peers. Yet progress within organizations has been slow. Based on evidence that diversity initiatives are more effective if they start at the top, this article's author interviewed 11 CEOs who have made a public commitment to diversity about how they are creating more diverse workforces. Subscription required for full access. [ more]

Forgot Where You Parked? Good

Ulrich Boser, The New York Times, June 30, 2017

Forgetting is supposed to be the antithesis of learning, and whether we're a kid or an adult, most of us are plainly embarrassed if we can't recall a name or fact. But it turns out that forgetting can help us gain expertise, and when we relearn something we couldn't recall, we often develop a richer form of understanding. [ more]

Four Management Lessons From Self-Driving Cars

Sam Ransbotham, MITSloan Management Review, May 22, 2017

Though much attention has been centered on self-driving cars, business is missing the key lessons about AI that the evolution of the automobile has to offer. [ more]

The Morning Risk Report: Greater Compliance Spending Brings Need for Better Focus

Ben DiPietro, The Wall Street Journal's Risk & Compliance Journal, April 17, 2017

Companies continue to spend more money and resources on compliance, but a report concluded that firms aren't leveraging their investments to their fullest extent possible. A survey of 150 compliance executives in the banking, capital markets and insurance industries by professional services firm Accenture found 48% said they expect spending on compliance over the next two years to rise between 10% and 20%, with 18% predicting spending will rise 20% or more. Making better use of existing tools and technologies would improve the ability of organizations to make the most of their compliance spending, said the survey report. [ more]

How Gender Bias Corrupts Performance Reviews, and What to Do About It

Paola Cecchi-Dimeglio, Harvard Business Review, April 12, 2017

Annual evaluations are often subjective, which opens the door to gender bias. These biases can lead to double standards —­­ a similar situation gets a positive or a negative spin depending on gender. A content analysis of individual annual performance reviews shows that women were 1.4 times more likely to receive critical subjective feedback (as opposed to either positive feedback or critical objective feedback). But when organizations implemented gender-neutral, real-time feedback tools, such biases were reduced. [ more]

The Corporate Implications of Longer Lives

Lynda Gratton and Andrew Scott, MITSloan Management Review, Spring 2017

Across the world, people today are living longer. There is growing awareness that increasing longevity will have major implications for how people manage their work lives and careers. Rising life expectancy means the level of savings required to provide a reasonable income for retirement at age 65 is becoming increasingly infeasible for most people. And few organizations have come to grips with the opportunities and challenges that greater longevity brings. [ more]

Facebook's 'Town Hall' is probably the best thing the social network has ever done

Kerry Flynn, Mashable, March 27, 2017

Like it or not, Facebook has an impact on politics. The social network contributed to President Donald Trump's successful election, as much as CEO Mark Zuckerberg tried to lessen the blame on the rise of fake news. More recently, Zuckerberg started to acknowledge Facebook's role in politics, and on Monday the social network introduced its most impactful feature yet: a tool that lets its users — all desktop and mobile users in the U.S. — easily contact their local officials. It's called "Town Hall," reminiscent of what Facebook likes to see itself as, especially in political discussion. [ more]

Research: Family Firms Are More Innovative Than Other Companies

Nadine Kammerlander and Mar van Essen, Harvard Business Review, January 25, 2017

Family firms aren't typically thought of as particularly innovative. More often, they're viewed as risk averse, traditional, and stagnant. However, many family-owned businesses are among the most innovative in their industries. Consider Herr's Potato Chips and Enterprise Rent-A-Car. We wanted to determine how family firms actually compare to their nonfamily counterparts when it comes to being innovative. Our research suggests the answer is not simple. [ more]

What a Real Apology Requires

Joseph Grenny, Harvard Business Review, October 21, 2016

Most of what has been written about apologies is fundamentally manipulative, because the focus is on technique — on applying psychology to extract forgiveness from others, as in: "What do I need to say in order to get my boss/child/neighbor to trust me again?" This view of apologies is one of today's most pernicious assaults on trust. In this article, the author shares his thoughts on what a real apology requires. [ more]

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