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Must Reads

The HBR Interview: "We Had to Own the Mistakes"

Adi Ignatius, Harvard Business Review, July 2010

This interview with Howard Schultz, CEO of Starbucks, talks about his stepping down from the company's CEO position in 2000 and eventual return to it in 2008. He emphasizes some very important points in crisis management and how to successfully admit and recover from mistakes. [ more]

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