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Temin and Co.

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"Gynecologist’s Actions Bring Down USC’s President" 

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"Harassment Claims Cost Wynn Resorts its Leader" 

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"NBC News Faces Questions After Lauer Firing" 

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"Equifax Hit With Massive Reputation Breach" 

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"Fujifilm Addresses Accounting Problems" 

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"Hacked Twitter Account Gives McDonald’s Indigestion" 

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"Qualcomm Chips Away at South Korea Probe" 

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"Tyson Finds Itself in Game of Reputation Chicken" 

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"Delta Grounded After Computer Crash" 

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"Signet Confronts Diamond Debacles" 

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"NFL Goes for Knockout Against New York Times" 

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"OSI Fights Back In China" 

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"Tesla Slams the Brakes on Seat Belt Problem" 

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"United Airlines Faces Turbulence Amid Federal Probe" 

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 "Accounting Problems Hobble Toshiba" 

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 "Kiss-and-Tell Fears After Adult Friend Finder Breach" 

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"Ice Cream Recall Snags Blue Bell" 

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"Williams, NBC Between Iraq and a Hard Place" 

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"Sometimes You Feel Like a Nut" 

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"How Well Did Tesco Account for Itself?" 

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In the News

'Sometimes the Crisis Makes the Leader': Andrew Cuomo and Five Lessons on Leadership

Kathryn Dill and Te-Ping Chen, The Wall Street Journal, April 8, 2020

WSJ 4-8-20

The nation is watching how New York Gov. Andrew Cuomo is handling the coronavirus outbreak, and it likes what it sees. Here's how five crisis communications experts rate and react to his leadership style.

What America needs now is a field general, says Davia Temin, head of Temin & Co., a crisis-management and reputation consulting firm.

Someone who gives you facts, statistics, someone with a thoughtful, no-holds-barred, unvarnished approach. I'm not sure that Cuomo makes a perfect peacetime general, but he's exactly what we need in a wartime general. He's informed, his sleeves are rolled up, he's walking the talk. He's not abrogating the 6-foot rule just because he's president or prime minister.

His brother's situation has totally humanized him. It's both intimate storytelling and authoritative, and that's a very hard line to walk. I'm not sure I'd want to work for him—the pressure would be unholy—but he's taking responsibility. He's personally been trying to get ventilators, you get a feeling this is a guy in it up to his eyeballs.

In this kind of crisis, dysfunction kills. He has engaged our trust very quickly, and we need it more than we ever have, really. [...read more]

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